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Full-time
high school
Medical Coverage, Dental Coverage, Vision Coverage, Maternity Leave, Parental Leave, Paid Time Off
Posted 24d ago
~40 hrs/week
Responsibilities
The Escalations Specialist manages emergency incidents impacting operations and safety by coordinating between drivers, customers, and law enforcement. They are responsible for researching and troubleshooting delivery issues using internal tools to ensure successful resolution.
Requirements
Candidates must have a high school diploma, conversational Spanish fluency, and at least 3 months of customer service or command center experience. Ability to work a flexible 24/7 shift schedule and a typing speed of 35 wpm are required.
Full job description
Amazon is seeking articulate, strategic applicants with a desire to work directly with customers, law enforcement and drivers to mitigate security and operational risks and bring to successful resolution in support of our Shipping and Delivery Support (SDS). The applicant will exemplify the Amazon Customer Service goal to be Earth’s most customer-centric company by solving driver and customer problems appearing throughout all delivery experiences.
This unique role handles law enforcement, customer and driver contacts through different communication channels including phone, email, and chat. Demonstrated ownership, customer obsession, and concise oral and writing skills are crucial requirements for this role.
This role will be located at our Global Security Operations Center (GSOC). The GSOC provides: global, regional, localized crisis management coordination and facilitation, regional geopolitical and security risk monitoring and expertise, and assistance with alarm monitoring services for Amazon’s regional locations, coordinates and facilitates the crisis management response to significant Workplace Incident Management events (workplace violence; WIM), troubleshoots issues with the alarm access control system, and issues credentials to critical data locations, among other daily service and projects
Key job responsibilities - Support to drivers on-road and customers receiving shipments handled by Amazon Logistics by researching and troubleshooting with internal tools along with triaging incidents which could occur during delivery of customer’s orders. - Be an excellent communicator and influencer with the ability to facilitate the flow of information between different internal and external customers (Delivery Associates/Delivery Service Providers/Station Managers/Customer Service Associates/Amazon Logistic Customers) - Quickly resolves any potential issues that may impact driver and customer delivery experience. - Manage email and phone communications, providing and supporting other functions and/or projects tasked by the Crisis Operations Manager, or Assistant Crisis Operations Manager. - Shift work will be required, potentially to include nights, weekends and Public Holidays. - Must be willing to support any schedule during our DAY, NIGHT, or MIXED hours shifts. - We are open 24 hours and day and 7 days a week
A day in the life The Escalations Specialist will intake both last mile and under the roof emergency incidents that impact operations, life/safety, and Amazon brand. Assisting in the notification process of Amazon and their stakeholders.
Candidates for this role must have conversational level fluency in Spanish.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan
If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
About the team The Global Emergency Escalations team consist of Escalations Specialist operating in 14 different languages supporting last mile deliveries globally, consisting of Crisis Managers and Escalation Specialist. They intake incidents assisting reporting persons that include customers, community members, law enforcement, and delivery drivers. We specialize in supporting last mile on the road incidents and assisting Amazon sites globally.
Basic Qualifications:
- High school or equivalent diploma - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - 3+ months of customer service experience/Operation Call/Command Center work environment - Typing skills at 35 words per minute with high accuracy
Preferred Qualifications:
- Demonstrates effective, clear and professional written and oral communication and attention to detail - Demonstrates effective communication, composure, empathy, and a positive professional attitude
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Based on 694 listings with disclosed salaries, most administrative jobs in Arizona pay between $50k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Arizona right now?
There are currently 6,624 open administrative positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Arizona?
Companies currently hiring include Banner Health, Arizona Department of Transportation, HonorHealth, Costco Wholesale, ASU Global Academic Initiatives, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Arizona?
Yes — 867 of the 6624 open administrative positions offer remote or hybrid work (304 remote, 563 hybrid).
How do I apply for Administrative jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.