Oklahoma City, Oklahoma, United States · Remote Solely
$60k–$75k/yr
Mid level
Our Company Amerita Overview The Specialty Care Navigator serves as a primary point of contact for patients, referral sources, and internal pharmacy teams, helping guide patients through the specialty pharmacy care proce…
Our Company Amerita Overview Seeking a Nursing Role That Transforms Lives Beyond the Hospital Walls? Our home infusion nurses care for our specialty infusion patients 1:1 in the patient's home. Amerita is a Specialty Inf…
Oklahoma City, Oklahoma, United States · Remote Solely
$60k–$75k/yr
Mid level
Our Company Amerita Overview The Specialty Care Navigator serves as a primary point of contact for patients, referral sources, and internal pharmacy teams, helping guide patients through the specialty pharmacy care proce…
Our Company Amerita Overview Seeking a Nursing Role That Transforms Lives Beyond the Hospital Walls? Our home infusion nurses care for our specialty infusion patients 1:1 in the patient's home. Amerita is a Specialty Inf…
Greenwood Village, Colorado, United States · Remote OK
$165k–$190k/yr
Senior
Our Company Amerita Overview Key responsibilities include but are not limited to the management of the Payer Contract Administration and Payer Implementation functions as well as PBM contracting and Managed Care contract…
Skills: Payer Contracting, Managed Care, PBM Contracting, Credentialing, Acquisition Due Diligence
Our Company Amerita Overview The Supervisor, Payer Collections is responsible for overseeing the daily operations of the revenue cycle team within the specialty pharmacy and home infusion specialty. This role ensures the…
Our Company Amerita Overview Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Pharmacy Technician - Compounding to join our Pharmacy team as we grow to be one of the top home infusion pr…
Our Company Amerita Overview Seeking a Nursing Role That Transforms Lives Beyond the Hospital Walls? Our home infusion nurses care for our specialty infusion patients 1:1 in the patient's home. Amerita is a Specialty Inf…
Our Company Amerita Overview Seeking a Nursing Role That Transforms Lives Beyond the Hospital Walls? Our home infusion nurses care for our specialty infusion patients 1:1 in the patient's home. Amerita is a Specialty Inf…
Our Company Amerita Overview Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for an Lead Pharmacy Technician to join our Pharmacy team as we grow to be one of the top home infusion providers …
Our Company Amerita Overview The Clinical Sales Executive (CSE) plays a critical role in driving patient care transitions from hospital to home while supporting referral growth and therapy adoption for Amerita infusion s…
Our Company Amerita Overview Reporting to the Reimbursement Compliance Project Manager of the RCM Team, the Claims Escalation Specialist/Team oversees stakeholder and executive relationships by providing responses to esc…
Our Company Amerita Overview The Regional Clinical Specialist role is positioned in the sales team and aligned within a sales region to designated markets with specific focus on growth of the nutrition (PN/Enteral) produ…
Our Company Amerita Overview Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Billing Specialist to join our Revenue Cycle Management team as we grow to be one of the top home infusion p…
Our Company Amerita Overview The Clinical Educator serves as a clinical education and training expert supporting successful patient transitions to Amerita’s home and alternate-site infusion care delivery models. This rol…
Our Company Amerita Overview The Clinical Educator serves as a clinical education and training expert supporting successful patient transitions to Amerita’s home and alternate-site infusion care delivery models. This rol…
Town of North Hempstead, New York, United States · On-site
$65/hr–$75/hr
Mid level
Our Company Amerita Overview Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Pharmacist to join our Pharmacy team as we grow to be one of the top home infusion providers in the country.…
Skills: Pharmaceutical Care, Sterile Compounding, Drug Therapy Monitoring, Patient Assessment, USP 797
Our Company Amerita Overview Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for a Billing Specialist to join our Revenue Cycle Management team as we grow to be one of the top home infusion p…
Our Company Amerita Overview Prepares technical and clerical tasks associated with the preparation, labeling and dispensing of pharmaceuticals. Plays an integral role in the inventory and quality assurance activities. Sc…
Our Company Amerita Overview Using a balance of account management and direct telephone outreach, the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designa…
Skills: Account Management, Care Coordination, Inside Sales, CRM, Customer Service
Acts as the primary point of contact for patients and providers to coordinate specialty medication orders and billing. Guides patients through the pharmacy process while ensuring timely delivery and compliance with regulatory standards.
Requirements
Requires at least two years of healthcare experience and one year of call center or customer service experience. A Certified Pharmacy Technician (CPhT) credential is preferred.
Full job description
Our Company
Amerita
Overview
The Specialty Care Navigator serves as a primary point of contact for patients, referral sources, and internal pharmacy teams, helping guide patients through the specialty pharmacy care process. This role provides exceptional customer service while supporting prescription coordination, patient communication, billing inquiries, and delivery scheduling.
The Specialty Care Navigator works closely with pharmacists, clinicians, and operational teams to ensure patients receive timely medications, clear communication, and coordinated support throughout their therapy. This role helps ensure a seamless patient experience while maintaining compliance with company policies and regulatory standards.
Schedule: Mon - Fri Remote
We Offer:
Medical, Dental & Vision Benefits plus, HSA & FSA Savings Accounts• Supplemental Coverage – Accident, Critical Illness and Hospital Indemnity Insurance• 401(k) Retirement Plan • Company paid Life and AD&D Insurance, Short-Term and Long-Term Disability• Employee Discounts• Tuition Reimbursement• Paid Time Off & Holidays
Responsibilities
Serve as a primary contact for patients and provider offices regarding specialty medication orders, pharmacy services, billing inquiries, and delivery scheduling.
Guide patients through the specialty pharmacy process by providing education, answering questions, and coordinating services across pharmacy teams.
Receive and process prescription orders and inquiries received via telephone, fax, email, mail, or direct patient contact.
Conduct inbound and outbound calls with patients and provider offices regarding medication orders, pharmacy services, and general inquiries.
Coordinate patient services including order scheduling, shipment communication, supply needs, and verification of patient and payment information.
Assists patients in identifying financial resources available utilizing our technology.
Provide timely responses to patient inquiries while maintaining service and quality standards.
Escalate urgent orders, shipping issues, or patient concerns to appropriate team members or departments.
Communicate patient condition changes, medication compliance concerns, or side effects to pharmacists and facilitate pharmacist counseling when appropriate.
Maintain accurate documentation of patient interactions, order updates, and call activity in appropriate systems.
Support various stages of the pharmacy order process including prescription scanning, image indexing, intake preparation, pre-QA review, and issue resolution.
Assist with special handling requirements including drug shipment notifications and adverse drug event reporting.
Ensure patient concerns, complaints, and service issues are resolved professionally and effectively.
Deliver a positive and supportive experience for both patients and referral sources.
Maintain professionalism when representing the organization in all interactions.
Adhere to company policies, procedures, and compliance requirements.
Perform additional duties and responsibilities as assigned.
Qualifications
· Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience.
· Minimum two (2) years of medical, pharmacy, or healthcare-related experience.
· At least one (1) year of call center or customer service experience, preferably in healthcare or specialty pharmacy.
LICENSE/CERTIFICATION/OTHER SPECIAL REQUIREMENTS
Certified Pharmacy Technician (CPhT) preferred, or equivalent healthcare experience
Strong patient service and patient advocacy mindset.
Excellent verbal and written communication skills with the ability to explain information clearly to patients and providers.
Strong problem-solving and critical thinking abilities.
Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
Understanding of pharmacy operations, specialty medication workflows, or healthcare coordination processes
Strong organizational skills and attention to detail.
Ability to collaborate effectively with pharmacists, clinicians, and operational teams.
Demonstrates professionalism, empathy, and integrity when working with patients.
Ability to adapt to changing priorities and operational needs.
Proficiency with computer systems, patient management platforms, and data entry
About our Line of Business
Amerita, an affiliate of BrightSpring Health Services, is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service, our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider. For more information, please visit www.ameritaiv.com. Follow us on Facebook, LinkedIn, and X.
Amerita is a leading specialty infusion company focused on providing a wide range of complex therapies and personalized clinical services for acute and chronic health conditions. Our many locations across the country allow us to provide specific and timely infusion care at a patient’s optimal site of care, whether in a patients’ home, Amerita Infusion Suite, or Mosaic Ambulatory Infusion Center (AIC).
Through our affiliation with Mosaic Infusion Services, we provide patients with private and comfortable infusion suites that are staffed by highly trained Board-Certified Nurse Practitioners and Registered Infusion Nurses. These suites provide a peaceful experience with extraordinary service, educational support, and care.
Offices: 7307 South Revere Parkway, Suite 200, Centennial, CO 80112, US · 1451 North Rice Avenue, Suite F, Oxnard, CA 93030, US · 45 Kulick Road, Fairfield, NJ 07004, US · 603 Quail Creek Dr, Amarillo, Texas 79124, US · 2101 Donley Dr, Austin, Texas 78758, US
Amerita is a leading specialty infusion company focused on providing a wide range of complex therapies and personalized clinical services for acute and chronic health conditions. Our many locations across the country allow us to provide specific and timely infusion care at a patient’s optimal site of care, whether in a patients’ home, Amerita Infusion Suite, or Mosaic Ambulatory Infusion Center (AIC).
Through our affiliation with Mosaic Infusion Services, we provide patients with private and comfortable infusion suites that are staffed by highly trained Board-Certified Nurse Practitioners and Registered Infusion Nurses. These suites provide a peaceful experience with extraordinary service, educational support, and care.
Offices: 7307 South Revere Parkway, Suite 200, Centennial, CO 80112, US · 1451 North Rice Avenue, Suite F, Oxnard, CA 93030, US · 45 Kulick Road, Fairfield, NJ 07004, US · 603 Quail Creek Dr, Amarillo, Texas 79124, US · 2101 Donley Dr, Austin, Texas 78758, US