Giza, Giza, Egypt · On-site
People Management and Development: Establish a work environment that foster operational excellence. Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas. Provide regular feed…
Skills: People Management, Strategic Planning, KPI Management, Donor Recruitment, Donor Retention
Cairo, Cairo, Egypt · On-site
As a vital part of our commercial team, you will play a key role in supporting our sales activities and ensuring efficient operations by leveraging your expertise in SAP/SD and strong organizational skills. In this role,…
Skills: SAP/SD, Sales Coordination, Data Management, Quotation Creation, Sales Order Processing
Hattiesburg, Mississippi, United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Physical examination, Medical history documentation, Donor suitability assessment, Customer service, Confidentiality
San Marcos, California, United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Phlebotomy, Customer Service, Donor Screening, Plasmapheresis Machine Operation, Patient Care
Tom Green County, Texas, United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Physical Examination, Medical History Evaluation, Donor Education, Patient Counseling, Emergency Care
Albany, California, United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Physical examination, Medical history taking, Donor suitability assessment, Customer service, Donor education
Parets del Vallès, Catalonia, Spain · Hybrid
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Space Planning, Project Management, Office Refurbishment, Fit-out Projects, Budget Management
United States · On-site
Do you want to join an international team working to improve the future of healthcare? Do you want to improve the lives of millions of people? Grifols is a global healthcare company which, since its foundation in Barcelo…
Skills: Data Integrity, Computer System Validation, GxP Compliance, 21 CFR Part 11, EU Annex 11
Phenix City, Alabama, United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Customer Service, Medical Screening, Donor Suitability Assessment, Patient Care, Confidentiality
Vermillion, South Dakota, United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Customer service, Organizational skills, Troubleshooting, Computer skills, Inventory control
San Marcos, California, United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Phlebotomy, Customer Service, Donor Screening, Plasmapheresis, Patient Care
United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Phlebotomy, Customer Service, Donor Screening, Plasmapheresis Machine Operation, Patient Care
Parets del Vallès, Catalonia, Spain · On-site
¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salu…
Skills: GMP Regulations, Raw Material Weighing, Basic Analysis, Documentation, MS Office
Tom Green County, Texas, United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Physical Examination, Medical History Assessment, Donor Education, Patient Counseling, Injury Management
Parets del Vallès, Catalonia, Spain · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Observability, Monitoring, System Reliability, Python, PowerShell
United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Batch Product Record Review, cGMP Compliance, Quality Assurance, SAP Quality Module, Change Control
San Marcos, California, United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Customer Service, Organizational Skills, Computer Skills, Troubleshooting, Sample Processing
United States · On-site
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Phlebotomy, Customer Service, Donor Screening, Plasmapheresis Machine Operation, Patient Care
Sant Cugat del Vallès, Catalonia, Spain · Hybrid
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Pharmacovigilance, Safety Data Analysis, SQL, Data Extraction, Aggregate Safety Reports
Sant Cugat del Vallès, Catalonia, Spain · On-site
¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salu…
Skills: Collections Management, Account Allocation, Accounts Payable, Expense Report Processing, Microsoft Office
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The supervisor is responsible for managing donor relations and plasma awareness teams to achieve strategic recruitment and retention objectives. They must ensure operational excellence, compliance with regulations, and the effective implementation of marketing and tactical plans across assigned donation centers.
The role requires strong leadership skills to oversee team performance, provide coaching, and manage talent development. Candidates must be proficient in data analysis, reporting, and maintaining high standards of quality and compliance within a healthcare or donation center environment.
People Management and Development:
Establish a work environment that foster operational excellence.
Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
Provide regular feedback and coaching for employees.
Develop and retain talents, through regular meetings, goal check-ins, development plans, etc.
Administer regular check-ins and year-end performance review and development plans, etc.
Support and conduct teams' trainings.
Operational Responsibilities:
Achieve the strategic objectives and KPIs for the assigned DCs.
Plan and implement the tactical plan for each DCs for new donors' recruitment and retention.
Accountable for achieving the budget and operational KPIs for the assigned DCs.
Ensure the efficient data collection, reporting for the assigned DCs.
Insure the implementations of any initiatives/projects with proper follow up and reporting.
Explore opportunities for new donor recruitment to meet the planned budget.
Execute the marketing plans through the donor relations and plasma awareness representatives.
Harmonize the workflow between different stakeholders involved in donor recruitment and service as
well as the donor centers.
Keep an efficient donor recruitment and retention cycles through the implementation of the strategic
plans and tactics.
Supervise and monitor the DRR team performance and continuously enhance the efficiency of
processes established for donor services in assigned donation centers.
Supervise and monitor the plasma awareness team performance and donor's recruitment activities.
Generate analytics and insights for donor conversion, donor retention per each center.
Mitigate risks that might affect donor centers performance or GEPD image.
Ensure the generation of high-quality analytical reports with timely communication with the relevant
stakeholders.
Collaborate with other DRR supervisors for sharing experiences, alignment to achieve the overall
Plasma operations strategic objectives.
Collaborate with the call center team to achieve the overall donors recruitment and retention
objectives.
Quality and Compliance;
Ensure that the donor relations representatives and plasma awareness representatives are operating
with high compliance level to company's policies, procedures and regulations.
Innovating for patients and society
Grifols is a global healthcare company founded in Barcelona in 1909 committed to improving the health and well-being of people all over the world. A leader in essential plasma-derived medicines and transfusion medicine, we develop, produce and provide innovative healthcare services and solutions in more than 110 countries. Patient needs and our ever-growing knowledge of many chronic, rare and prevalent diseases, sometimes life-threatening, drive our innovation in plasma-based therapies and other biopharmaceuticals to enhance quality of life. Grifols is focused on treating conditions across six core therapeutic areas: immunology, neurology, pulmonology, hematology, hepatology and intensive care. With a workforce of over 25,000 employees in more than 30 countries and regions, we are committed to a sustainable business model that sets the standard for continuous innovation, quality, safety and ethical leadership in the industry. Our work has a positive social and economic impact in the countries where we operate, creating jobs and generating wealth. People are at the heart of what we do, and we strive to create an inclusive, diverse, fair and equal society. Maintaining and promoting a workforce that reflects this reality leads to enhanced professional relationships and helps us to give our best to patients, donors and customers. In 2024, Grifols was named one of TIME's 'World's Best Companies' for the second year in a row, reaffirming our commitment to excellence. We were also recognized by Forbes as one of the "Best Employers for Women 2023," reflecting our dedication to fostering an inclusive and supportive workplace for all. To maintain a positive community and overall respectful communication, please keep our community guidelines in mind.
Offices: Parc Empresarial Can Sant Joan, Av. de la Generalitat, 152-158, Sant Cugat del Vallès, Barcelona 08174, ES · Carrer de Palou, 6, Parets del Valles, Catalonia 08150, ES
Innovating for patients and society
Grifols is a global healthcare company founded in Barcelona in 1909 committed to improving the health and well-being of people all over the world. A leader in essential plasma-derived medicines and transfusion medicine, we develop, produce and provide innovative healthcare services and solutions in more than 110 countries. Patient needs and our ever-growing knowledge of many chronic, rare and prevalent diseases, sometimes life-threatening, drive our innovation in plasma-based therapies and other biopharmaceuticals to enhance quality of life. Grifols is focused on treating conditions across six core therapeutic areas: immunology, neurology, pulmonology, hematology, hepatology and intensive care. With a workforce of over 25,000 employees in more than 30 countries and regions, we are committed to a sustainable business model that sets the standard for continuous innovation, quality, safety and ethical leadership in the industry. Our work has a positive social and economic impact in the countries where we operate, creating jobs and generating wealth. People are at the heart of what we do, and we strive to create an inclusive, diverse, fair and equal society. Maintaining and promoting a workforce that reflects this reality leads to enhanced professional relationships and helps us to give our best to patients, donors and customers. In 2024, Grifols was named one of TIME's 'World's Best Companies' for the second year in a row, reaffirming our commitment to excellence. We were also recognized by Forbes as one of the "Best Employers for Women 2023," reflecting our dedication to fostering an inclusive and supportive workplace for all. To maintain a positive community and overall respectful communication, please keep our community guidelines in mind.
Offices: Parc Empresarial Can Sant Joan, Av. de la Generalitat, 152-158, Sant Cugat del Vallès, Barcelona 08174, ES · Carrer de Palou, 6, Parets del Valles, Catalonia 08150, ES
