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Full-time
high school, bachelor degree
Medical Insurance, Prescription Drug Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance
Posted 21d ago
~40 hrs/week
Remote in Arizona, United States
Responsibilities
Acts as a Medicare Secondary Payer Compliance liaison between insurers, attorneys, and internal departments while managing an active caseload. Responsible for processing services, communicating with customers, and maintaining accurate data in the case management system.
Requirements
Requires a minimum of a high school diploma and basic proficiency in Microsoft Office and PDF software. A bachelor's degree and 1-3 years of experience in Workers' Compensation or caseload management are preferred.
Full job description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Summary
A Coordinator serves as a Medicare Secondary Payer Compliance liaison between insurers, third-party administrators, attorneys, and various departments within the company. The role involves managing and maintaining an active caseload containing confidential information. The Coordinator is responsible for both written and verbal communication with teammates and customers to ensure the completion of requested services. The ability to collaborate with all teams to meet internal and client-specific service expectations is essential. Additionally, this role requires a willingness to cross-train with teammates in similar roles to provide backup support when needed.
Essential Duties and Functions
Manage an active caseload, processing various services through product delivery.
Correspond with customers in writing using correct templates and customer instructions.
Obtain necessary information and documentation to complete requested services.
Educate customers on available services and Medicare Secondary Payer Compliance.
Accurately review and enter data into the case management system according to requested services.
Prepare documents, templates, and other correspondence as needed using multiple software programs.
Review medical records to obtain rated ages.
Responsible for electronic file organization.
Receive and respond to telephone calls and emails, addressing customers' questions and concerns.
Collaborate with all teams to meet customer needs and internal service standards.
Work diligently to earn and maintain customer trust.
Escalate customer concerns to the Team Leader for review and resolution.
Review assigned exception reports.
Prepare a daily Work Condition Report.
Foster team cohesion by consistently demonstrating diplomatic, professional, and effective written and verbal communication
Strictly adhere to company confidentiality policies and procedures, safeguarding sensitive information at all times.
Any other duties as may be assigned.
Qualifications/ Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required Qualifications:
Minimum High School Diploma or equivalent
Basic working knowledge of Outlook, Word, Excel, and PDF software
Exceptional telephone etiquette
Preferred Qualifications:
Bachelor's degree from an accredited university or college
1-3 years of experience in Workers' Compensation
Experience in managing a caseload
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
Recruiting Vendor Disclosure Statement
Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Our culture is built on integrity, discipline, innovation, and superior capabilities.
Industry
Insurance Agencies and Brokerages
Company size
1,001-5,000 employees
Founded
1939
Headquarters
Daytona Beach, Florida
LinkedIn followers
129
Brown & Brown, Inc. is the fifth largest independent insurance brokerage in the nation. We provide risk management solutions to help protect what our customers value most. Our four business segments, Retail, National Programs, Wholesale Brokerage, and Services, offer insurance products and services to businesses, corporations, governmental institutions, professional organizations, trade associations, families, and individuals.
Based on 671 listings with disclosed salaries, most administrative jobs in Arizona pay between $50k–$90k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Arizona right now?
There are currently 6,523 open administrative positions in Arizona listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Arizona?
Companies currently hiring include Banner Health, Arizona Department of Transportation, HonorHealth, Costco Wholesale, ASU Global Academic Initiatives, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Arizona?
Yes — 858 of the 6523 open administrative positions offer remote or hybrid work (306 remote, 552 hybrid).
How do I apply for Administrative jobs in Arizona?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.