Regional Operations Leader, New York and Northeast Regions
New York, New York, United States · On-site
$150k–$205k/yr
Senior+
As the Regional Operations Leader for New York and Northeast Regions in Health & Benefits North America (H&BNA) you are responsible for executing operational priorities which support the strategic and profitable growth o…
Skills: Employee benefits, Health and welfare, Operations management, Project management, Change management
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Commercial Banker-Government Banking-Vice President
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$135k–$205k/yr
Senior$1.6B raised
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North Tonawanda, New York, United States · On-site
$18/hr–$20/hr
Mid level
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New York, New York, United States · On-site
$150k–$225k/yr
Senior
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Assistant Site Director – Afterschool Program We hire for this position in Brooklyn, Queens, The Bronx and Manhattan. Openings vary across 30+ sites throughout the school year. Our complete list is at nyjtl.org/ace…
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Our Mission We're building infrastructure for modern healthcare delivery. Traditional healthcare is plagued with outdated, monolithic EHRs designed to maximize billing outcomes. Patient outcomes and provider experiences …
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$150k–$205k/yr
Full-time
Mental health support, Medical insurance, Prescription drug coverage, Fertility benefits, Dental insurance, Vision insurance
Posted 6d ago
~40 hrs/week
Responsibilities
The Regional Operations Leader is responsible for executing operational priorities to support strategic growth, client service delivery, and process improvement within the Northeast region. This role also involves managing risk, compliance, and governance while leading and developing both onshore and offshore team members.
Requirements
Candidates must possess significant knowledge of employee benefits and extensive experience in operational or complex project management. Proven ability to lead change management initiatives, influence senior stakeholders, and work effectively across organizational levels is required.
Full job description
As the Regional Operations Leader for New York and Northeast Regions in Health & Benefits North America (H&BNA) you are responsible for executing operational priorities which support the strategic and profitable growth objectives for the business.This includes supporting the delivery of outstanding client service, driving process improvement and change initiatives, supporting the adoption of technology and driving business-as-usual responsibilities around risk, compliance and governance.The role reports to the Head of Business Operations H&B NA with matrix reporting to regional leaders.
The Role
Implement operations strategy
Work under the direction of the Head of Business Operations to implement an effective operating model that supports business objectives around the delivery of outstanding client service, client segmentation, increased use of data and technology and the delivery of innovative solutions
Work on other strategic and tactical projects as needed.
Supporting the delivery of outstanding client service
Operationalize the target operating model, enabling consistent client workflow processes, demand planning, and execution of business operations
Drive engagement between onshore and offshore teams to ensure effective integration of offshore colleagues into client teams
Provide direction on process reviews to validate the current process maps and standard operating procedures.
Support end-to-end reviews to optimize and continuously improve client service
Ensure service escalations are managed in an effective and timely manner
Ensure lessons learned are conducted on escalations and outputs are used to inform process improvement
Driving process excellence and support adoption of technology
Execute on continuous improvement projects that improve service delivery and margins via digitization, process standardization, automation, right shoring and new ways of working
Support the adoption of strategic technology tools within the Regions
Support or where appropriate lead the execution and change management on activities impacting the Regions
Lead other operations projects as directed by the H&B NA Operations Leader or Region Leaders
Risk, compliance and governance
Work with finance, risk and compliance functions to deliver a robust operating environment, ensuring all regulatory requirements are met within the Region(s), and ensuring H&B NA leadership has the information and controls required to run the business securely.
Drive adoption of appropriate H&B Excellence processes and act as an Excellence champion
People leadership
Responsible for managing, motivating and developing the skills, competencies and knowledge of onshore and offshore team members in line with WTW policies and procedures, including overseeing and managing objective setting, development plans, and performance reviews and fostering an inclusive work environment
At WTW (NASDAQ: WTW), we provide data-driven, insight-led solutions in the areas of people, risk and capital. Leveraging the global view and local expertise of our colleagues serving 140 countries and markets, we help you sharpen your strategy, enhance organizational resilience, motivate your workforce and maximize performance.
Offices: 51 Lime Street, London, England EC3M 7DQ, GB · 800 N Glebe Rd, Floor 10, Arlington, Virginia 22203, US
How much do Management & Leadership jobs in New York pay?
Based on 21715 listings with disclosed salaries, most management & leadership jobs in New York pay between $75k–$199k per year. Individual offers vary with seniority, company size, and specialization.
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