New York, New York, United States · Hybrid
$78k–$125k/yr
American Express Global Commercial Services (GCS) offers powerful backing and financial support to business clients of all sizes. The GCS Small Business Marketing team strives to provide our customers with the world’s be…
Skills: Project Management, Campaign Execution, Direct Marketing, Email Marketing, Direct Mail
New York, New York, United States · Hybrid
$104k–$175k/yr
American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment and a continued area of investment a…
Skills: Digital Marketing, Lifecycle Marketing, Loyalty Marketing, Strategic Planning, Data Analysis
Sunrise, Florida, United States · Hybrid
$123k–$215k/yr
The U.S. Consumer and Digital Technology (USCDT) team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communicati…
Skills: Java, React, Microservices, Process Management, Case Management
Charlotte, North Carolina, United States · Hybrid
$104k–$175k/yr
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o…
Skills: Program Management, Digital Transformation, Technology Strategy, Product Management, Generative AI
New York, New York, United States · Hybrid
$89k–$150k/yr
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o…
Skills: Generative AI, Data Engineering, Python, Go, LangChain
New York, New York, United States · Hybrid
$78k–$125k/yr
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Trav…
Skills: Operational Risk Management, Compliance Management, AI And Advanced Analytics, Project Management, Process Governance
Mexico City, Mexico · Hybrid
The Manager, KYC Operations, is part of the Global Merchant Operations team within the Global Merchant & Network Services (GMNS) business unit. The Global Merchant Operations team drives a resilient and efficient operati…
Skills: KYC, AML, Financial Crime Compliance, Operational Risk Management, Merchant Services
Phoenix, Arizona, United States · Hybrid
$89k–$150k/yr
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o…
Skills: Machine Learning, Deep Learning, Generative AI, Python, PyTorch
South Brighton, South Australia, Australia · Hybrid
Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual cust…
Skills: AML, Financial Crimes Compliance, Fraud Risk, Business Risk Management, BSA/AML
Chennai, Tamil Nadu, India · Hybrid
Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card and banking application and onboarding experiences that enable our customers to apply for our products with the least amou…
Skills: Product Management, Software Architectural Patterns, Systems Integration, APIs, Full-stack Web Development
Atlanta, Georgia, United States · Hybrid
$89k–$150k/yr
The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services. This is achieved through differentiated and innovati…
Skills: Art Direction, Campaign Concepting, Digital-first Advertising, Conceptual Creative Thinking, Presentation Skills
New York, New York, United States · Hybrid
$89k–$150k/yr
Credit & Fraud Risk (CFR) manages risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service. The objectiv…
Skills: Operational Risk Management, Project Management, Communication, Interpersonal Skills, Process Improvement
New York, New York, United States · Hybrid
$104k–$175k/yr
The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, …
Skills: Visual Identity Design, Brand Strategy, Graphic Design, Brand Architecture, Design Systems
New York, New York, United States · Hybrid
$123k–$215k/yr
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique…
Skills: Product Management, Product Strategy, Roadmap Development, Technical Specifications, Problem Solving
New York, New York, United States · Hybrid
$78k–$125k/yr
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Trav…
Skills: Operational Risk Management, Project Management, Process Governance, Analytical Skills, Problem-solving
Phoenix, Arizona, United States · Hybrid
$26/hr–$43/hr
AMEX Assurance Co. (AAC) provides insurance protection for American Express Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This role supports AAC…
Skills: Claims Servicing, Operational Oversight, Data Analysis, Compliance Reporting, Claims Audit
Buenos Aires, Argentina · Hybrid
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering diff…
Skills: French Fluency, English Fluency, Customer Service, KYC, AML
New York, New York, United States · Hybrid
$104k–$175k/yr
The Global Risk & Compliance Organization (“GRC”) independently oversees the company’s risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within th…
Skills: Generative AI, AI Risk Management, Regulatory Compliance, TensorFlow, PyTorch
Charlotte, North Carolina, United States · Hybrid
$89k–$150k/yr
Position Overview We are seeking a dynamic Manager of Compliance Monitoring to support and execute the firm’s ongoing compliance monitoring activities designed to assess adherence to regulatory requirements, internal pol…
Skills: Compliance Monitoring, Risk Management, Regulatory Compliance, Policy Governance, Project Management
New York, New York, United States · Hybrid
$123k–$215k/yr
The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, l…
Skills: UX Design, UX Research, Product Design, Service Design, Interaction Design
New York, New York, United States • Hybrid
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Lead and execute high-priority growth marketing campaigns across Email and Direct Mail channels for small business customers. Collaborate with cross-functional partners in Product, Analytics, and Finance to drive customer engagement and product satisfaction.
Requires a bachelor's degree and 2-5 years of professional experience, preferably in marketing. Candidates must possess strong project management, analytical, and communication skills to navigate complex execution processes.
American Express Global Commercial Services (GCS) offers powerful backing and financial support to business clients of all sizes. The GCS Small Business Marketing team strives to provide our customers with the world’s best customer experience every day to ensure that we are essential partners to our clients and win the full share of their business.
The Customer Growth Marketing team within GCS develops integrated marketing strategies across channels delivering customer value through meaningful interactions at every touch to drive high levels of product satisfaction and long- term engagement among our customers.
As a Senior Analyst on the Small Business Customer Growth Marketing team (SBCGM), you will lead and support execution and strategic projects for campaigns within the Email (EM) and Direct Mail (DM) channels. This person will be responsible for leading and executing critical, high-priority campaigns and will manage key growth initiatives that will enhance the customer experience. As a member of the SBCGM team, you will have the opportunity to work alongside a high-performing team that is at the forefront of driving work alongside a high-performing team that is at the forefront of driving innovative and strategic marketing campaigns to our small Business customers This is a highly visible, fast paced, and dynamic role that demands an innovative approach to acquisition marketing, creative development, and testing. This is a terrific opportunity to drive growth for our business by expanding the relationships we have with our customers. This person should have a track record of delivering projects on time by mastering execution and influencing partners along the way.
The Sr. Analyst will be in close collaboration with various partners across the business including Marketing, Product, Analytics, Risk, Technology and Finance. This position is ideal for someone with exceptional project management skills, a passion for developing and delivering customer first content, an acute attention to detail, and a vision for scaling channel strategy.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
