Phoenix, Arizona, United States · Hybrid
$20/hr–$24/hr
American Express is an American multinational financial services corporation and admired brand providing excellent customer service to high value clientele. In this role, you'll be assisting customers with account and pr…
Skills: Customer service, Relationship building, Consultative selling, Active listening, Communication skills
Phoenix, Arizona, United States · Hybrid
$123k–$215k/yr
Global Commercial Services (GCS) is seeking an exceptional leader to drive the strategic evolution of our Sales Enablement organization. This role sits at the intersection of consulting, advanced analytics, business stra…
Skills: Strategic planning, Financial analysis, Advanced analytics, Business intelligence, Sales enablement
New York, New York, United States · Hybrid
$24/hr–$63/hr
Business Unit/Role Specific Information Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe wit…
Skills: Financial modeling, Data analysis, Strategic pricing, Collaboration, Relationship management
City of Albany, New York, United States · Remote OK
$123k–$215k/yr
Senior Software Engineer I – Agentic AI The Role As a Senior Software Engineer – Agentic AI, you will be a hands-on engineer within Amex Technology, building and evolving production-grade agentic AI systems that power in…
Skills: Agentic AI, LLMs, RAG, TypeScript, Go
South Brighton, South Australia, Australia · Hybrid
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement …
Skills: Verint Workforce Management, Product Management, Product Ownership, Workforce Management, Contact Center Operations
New York, New York, United States · Hybrid
$104k–$175k/yr
The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Trav…
Skills: SEO, AEO, Technical SEO, Content strategy, Site architecture
Phoenix, Arizona, United States · Hybrid
$144k–$256k/yr
At American Express, we are transforming how software is built, deployed, and operated at enterprise scale. The Site Reliability Engineering (SRE) organization is at the center of this transformation, building the engine…
Skills: Site Reliability Engineering, Distributed systems, Cloud infrastructure, Java, Go
New York, New York, United States · Hybrid
$89k–$150k/yr
Treasury Asset-Liability Management (ALM) team is part of American Express Global Treasury organization and is responsible for identifying, quantifying and managing market risk exposures, at a balance sheet level for the…
Skills: Asset-liability management, Interest rate risk, Cash flow analysis, Valuation, Financial instruments
South Brighton, South Australia, Australia · Hybrid
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement …
Skills: Know Your Customer, Anti-Money Laundering, Financial crime prevention, Attention to detail, Risk assessment
Phoenix, Arizona, United States · Hybrid
$78k–$113k/yr
Global Risk & Compliance (“GRC”) independently oversees the company’s compliance, risk-taking and risk management activities, including the comprehensive identification, management, and mitigation of risks within the Com…
Skills: Data management, Product ownership, Product lifecycle management, Scaled agile, Iterative development
Phoenix, Arizona, United States · Hybrid
$104k–$175k/yr
The product group within Global Financial Crimes Compliance (GFCC) is responsible for building and implementing innovative technology solutions for GRC; owns the vision and roadmap for capabilities, platforms, and modern…
Skills: Product Management, Financial Crimes, AML, BSA, Risk Management
Rome, Lazio, Italy · Hybrid
$80k–$120k/yr
The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By …
Skills: Risk management, Leadership, Business acumen, Regulatory compliance, Governance
Rome, Lazio, Italy · Hybrid
$80k–$120k/yr
The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By …
Skills: Risk management, Operational risk, Regulatory compliance, Leadership, Business acumen
Rome, Lazio, Italy · Hybrid
$80k–$120k/yr
The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By …
Skills: Risk management, Technology risk, Governance, Regulatory compliance, Cybersecurity
Charlotte, North Carolina, United States · Hybrid
$89k–$150k/yr
The Colleague Experience Group (CEG) is responsible for all colleague-related benefits and programs globally, including career growth and development, leadership and learning, total rewards and well-being, recruitment, l…
Skills: Program governance, Reporting, Analytics, Learning operations, Risk management
Bengaluru, Karnataka, India · Hybrid
Associate, Technology Operations Engineering monitors and maintains technology systems or infrastructure, provides technical support, and collaborates on the development of new technologies and procedures to align with b…
Skills: Cloud infrastructure, Distributed systems, Containerization, Monitoring, Logging
Gurgaon, Haryana, India · Hybrid
Data Architect II designs and implements data models, supports data governance, and evaluates data management tools, while managing metadata and conducting data quality assessments to ensure alignment with enterprise sta…
Skills: Data modeling, Data governance, Metadata management, Data quality assessment, Database management systems
Mid Sussex, England, United Kingdom · Hybrid
American Express’ Global Commercial Services (GCS) offers a wide range of card and payment programs, expense management tools, consulting services, business financing and cross-border payments solutions to small business…
Skills: Software Quality Assurance, Test Automation, Java, Kotlin, JavaScript
Mid Sussex, England, United Kingdom · Hybrid
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with…
Skills: Site Reliability Engineering, Splunk, Prometheus, Grafana, Kubernetes
Gurgaon, Haryana, India · Hybrid
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with…
Skills: Cybersecurity, Third-party risk management, Data analytics, Regulatory compliance, PCI-DSS
Phoenix, Arizona, United States • Hybrid
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You will assist high-value clientele with account inquiries and maintenance for business banking and credit products via phone. The role requires delivering extraordinary customer care while managing a high volume of daily calls in a structured environment.
Candidates must have at least 2 years of customer service experience and proficiency in navigating multiple web-based servicing platforms. Experience in SBS card servicing is required, along with strong communication skills and the ability to work in a fast-paced, metric-driven environment.
American Express is an American multinational financial services corporation and admired brand providing excellent customer service to high value clientele.
In this role, you'll be assisting customers with account and product inquiries via phone, as well as performing account maintenance on our American Express Business Line of Credit and a variety of business banking and card products. This servicing may be across Checking, Line of Credit, and Small Business Card products. You will also be trained to deliver extraordinary customer care by responding to questions concerning accounts in a fast paced, structured customer card environment. Call volume can range on average from 60 – 80 calls a day.
Applicants will require a winning attitude, team player mindset and demonstrated success in customer service. American Express has the best payment products in the world, and we are looking for the few individuals that possess the skills to serve the best customers in the world, ours.
As the face and voice of the American Express brand you will make a meaningful difference in the lives of our customers and grow your career whilst delivering extraordinary customer service.
If you possess the below experience, skills and share our values of providing remarkable experience for customers, then we look forward to receiving your application and speaking with you soon.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
