City of Westminster, England, United Kingdom · Hybrid
Credit and Fraud Risk (CFR) is a global function, responsible for making the right credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation across American Express. CFR …
Skills: Machine learning, Statistical modeling, Python, Spark, GPU-accelerated ML
New York, New York, United States · Hybrid
$123k–$215k/yr
The Colleague Experience Group (CEG) is committed to providing the best colleague experience to fuel growth. We are focused on attracting, developing, and engaging great talent and ensuring all of Team Amex has the benef…
Skills: Strategic planning, Problem-solving, Data analysis, Business acumen, Communication skills
Gurgaon, Haryana, India · Hybrid
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency and drive competitive differentiation with …
Skills: Python, GenAI, Large Language Models, Agentic AI, Orchestration frameworks
Gurgaon, Haryana, India · Hybrid
Credit & Fraud Risk (CFR) manages the risk strategies across all markets and portfolios to minimize the company’s credit and fraud losses while promoting business growth and delivering superior customer service. The obje…
Skills: Risk strategy, Operational risk management, Internal audit, Analytical skills, Problem-solving
Frankfurt, Hesse, Germany · Hybrid
Bist du auf der Suche nach einer neuen Herausforderung mit viel telefonischem Kundenkontakt? Dann bewirb dich jetzt als Credit Specialist und werde Teil von #TeamAmex. Wir bieten Vollzeit- und Teilzeitoptionen (mindesten…
Skills: Customer Service, Call Center Operations, Negotiation Techniques, Relationship Management, German Language Proficiency
Frankfurt, Hesse, Germany · Hybrid
Global Servicing (GS) überwacht die Reise- und Concierge-Erlebnisse der Verbraucher, alle Kartenkundenservice-Funktionen für die globalen Verbraucher-, Bank-, Händler- und Geschäftskunden des Unternehmens sowie die wicht…
Skills: Customer Service, Call Center Operations, Negotiation Techniques, Relationship Management, German Language
Madrid, Community of Madrid, Spain · Hybrid
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement …
Skills: French Fluency, English Proficiency, Spanish Proficiency, Customer Service, Multitasking
Gurgaon, Haryana, India · Hybrid
How will you make an impact in this role? Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a …
Skills: Financial analysis, Accounting, Controllership, Data analysis, Reporting
Sydney, New South Wales, Australia · Hybrid
The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences – from payments, to rewards, to servicing – that keep us conne…
Skills: Digital product management, Digital delivery, Customer experience, Financial services, Data analysis
Bengaluru, Karnataka, India · Hybrid
The Digital Workplace Data & Analytics Platform with AI ML capabilities aims to bring together the data from all Unified Workspace, Collaboration and Colleague Servicing platforms, combining this with HR, Information Sec…
Skills: Python, SQL, Data engineering, Cloud platforms, GCP
Minato-ku, Tokyo, Japan · Hybrid
The Opportunity Help small business owners and entrepreneurs grow through the power of payments and value-added services. You will shape the strategy for our Business Card portfolio and work with a broad network of inter…
Skills: Product management, Strategic planning, Data analysis, Business development, Stakeholder management
Bengaluru, Karnataka, India · Hybrid
Director, Software Engineering – Finance Planning Technology The Director, Software Engineering is responsible for leading the design, delivery, and modernization of Finance Planning Technology solutions that enable ente…
Skills: Software engineering, Finance planning technology, Platform modernization, Python, Java
Gurgaon, Haryana, India · Hybrid
Credit and Fraud Risk Organization (CFR) within American Express has the mission of minimizing credit and fraud losses while promoting business growth and delivering superior customer service. In India, the CFR CoE (Cent…
Skills: Data Science, Predictive Modeling, Machine Learning, Python, R
New York, New York, United States · Hybrid
$228k–$282k/yr
American Express National Bank seeks Vice Presidents, Risk Management to lead risk management transformation initiatives from initiation to completion, ensuring delivery within defined scope, budget, and timelines.
Skills: Risk management, Governance, Regulatory audit, Risk appetite, Financial modeling
Phoenix, Arizona, United States · Hybrid
$123k–$215k/yr
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o…
Skills: Cybersecurity, Data security, Security engineering, Cloud security, Secure application development
New York, New York, United States · Hybrid
$109k–$150k/yr
American Express Travel Related Services Company, Inc. seeks Senior Analysts, Data Science to review existing data systems designs based on analyzed data to help streamline data reporting processes. At American Express, …
Skills: Data science, Data analysis, Business intelligence, MS Excel, PowerBI
Phoenix, Arizona, United States · Hybrid
$144k–$256k/yr
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o…
Skills: Cybersecurity, Vulnerability Management, Risk Management, Security Operations, Cloud Security
Phoenix, Arizona, United States · Hybrid
$123k–$215k/yr
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o…
Skills: Product Management, Agile, Scrum, Data Security, Encryption
Bengaluru, Karnataka, India · Hybrid
The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with…
Skills: Software engineering, AI-powered features, LLM-based applications, Machine learning, Java
New York, New York, United States · Hybrid
$196k–$215k/yr
American Express Company seeks Directors, Risk Management to drive credit line underwriting, as well as design, build, and enhance credit line strategies. At American Express, our culture is built on a 175-year history o…
Skills: Credit risk, Risk analysis, Underwriting, Data management, Big data
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The AI Researcher will define and execute a forward-looking research agenda to develop advanced modeling solutions for credit, fraud, and marketing decisions. They will translate cutting-edge machine learning and systems innovation into scalable, governed, and business-critical AI capabilities.
Candidates must hold a Ph.D. in a quantitative field and possess deep expertise in machine learning, statistical modeling, and scalable infrastructure. Strong programming skills in Python and Spark, along with experience in hybrid-cloud environments and GPU-accelerated workloads, are essential.
Credit and Fraud Risk (CFR) is a global function, responsible for making the right credit and fraud risk decisions that uphold operational excellence, drive growth, and accelerate innovation across American Express. CFR combines technology and infrastructure with new computing techniques to make better risk decisions and provide real-time customer communications and fraud servicing.
AI Labs seeks an AI Researcher to contribute to advanced research that will power credit, fraud and marketing decisions. The candidate serves as a thought leader and a problem-solver who can blend business, technical, and industry best practices when it comes to developing the models, and algorithms that power our customers’ digital experiences. This role sits at the intersection of applied AI research, large-scale AI platforms, and large-scale compute infrastructure. The AI researcher will help define and execute a forward-looking research agenda and help to translate cutting-edge machine learning, and systems innovation into scalable, governed, and business-critical AI capabilities. Role is focused on advanced modelling solutions for structured data (tabular data, sequence of events, timeseries, graph-based structures).
The ideal candidate will combine deep hand-on ML research expertise with strong practical knowledge and experience in building scalable infrastructure and data science platforms.
Colleagues in AI Labs serve as key members of the Global Decision Science organization within Credit and Fraud Risk at American Express. This critical team is responsible for managing enterprise risks throughout the customer lifecycle, across our consumer and commercial businesses, and across all our global products. We develop industry-first data capabilities, build profitable decision-making frameworks, create machine learning-powered predictive models, and improve customer servicing strategies.
Our Global Decision Science teams use industry leading modelling and AI practices to predict customer behaviour. We develop, deploy and validate predictive models and support the use of models in economic logic to enable profitable decisions across credit, fraud, marketing and servicing optimization engines.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
