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$81k–$122k/yr
Full-time
bachelor degree, postgraduate degree
Health care insurance, Dental insurance, Vision insurance, Retirement planning, 401(k), Paid vacation
Posted 12d ago
Apply by Nov 6
~40 hrs/week
Responsibilities
The Customer Success Manager manages a portfolio of customers to ensure they achieve measurable business outcomes throughout their lifecycle. They partner with internal teams to drive customer adoption, retention, and long-term growth while conducting regular business reviews.
Requirements
Candidates must have a bachelor's degree and between 4 to 6 years of experience in a related field, or an equivalent combination of education and experience. Strong skills in relationship management, CRM usage, and cross-functional collaboration within a B2B technology environment are required.
Full job description
Company
Cox Communications, Inc.
Job Family Group
Customer Care Group
Job Profile
Client Performance Manager III
Management Level
Individual Contributor
Flexible Work Option
Hybrid - Ability to work remotely part of the week
Travel %
Yes, 15% of the time
Work Shift
Day
Compensation
Compensation includes a base salary in the range of $81,400.00 - $122,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Job Description
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid cloud environments, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google Cloud, our solutions are built around business outcomes, cyber resilience, and operational excellence—backed by the strength of the Cox family of companies.
RapidScale is evolving Customer Success into a core, revenue-adjacent capability focused on ensuring customers realize measurable business outcomes, improving customer retention, and supporting long-term growth.
The Customer Success Manager (II / III) is responsible for managing a portfolio of customers and ensuring they achieve measurable business outcomes throughout their lifecycle. This role partners closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver an exceptional customer experience, maximize customer value, and drive long-term retention and growth. Leveling will be determined based on experience, scope of responsibility, customer complexity, and demonstrated ability to influence cross-functional execution.
Key Responsibilities
Manage a portfolio of assigned customers and serve as the primary Customer Success contact.
Develop and maintain Customer Success Plans aligned to customer business objectives and desired outcomes.
Monitor customer adoption, utilization, health, and business outcomes while proactively identifying risks and opportunities.
Guide customers through onboarding, adoption, ongoing engagement, renewal readiness, and expansion opportunities.
Conduct Quarterly Business Reviews (QBRs) and executive customer meetings appropriate to the engagement model.
Partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver a seamless customer experience.
Coordinate internal resources to resolve customer issues and drive successful outcomes.
Support renewal activities by demonstrating customer value and identifying growth opportunities.
Maintain customer documentation, engagement plans, and success metrics using CRM and Customer Success platforms.
Contribute to Customer Success playbooks, operational improvements, and best practices.
Qualifications
Minimum Requirements
Customer Success Manager II
Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.
Customer Success Manager III
Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and up to 1 year of experience; or 10 years’ experience in a related field.
Core Experience
Experience in Customer Success, Client Services, Account Management, Customer Experience, or Consulting within a B2B technology or services environment.
Experience managing customer relationships and supporting customer adoption, retention, and satisfaction.
Strong communication, relationship management, and problem-solving skills.
Ability to collaborate effectively across cross-functional teams in a matrixed organization.
Experience using CRM and Customer Success platforms to manage customer engagement activities.
Level Differentiation
Customer Success Manager II
Manages a portfolio of commercial and mid-market customers.
Executes established Customer Success methodologies, playbooks, and engagement models.
Coordinates cross-functional resources to ensure successful customer outcomes.
Supports renewal activities and identifies customer growth opportunities.
Conducts Quarterly Business Reviews (QBRs) and regular customer meetings.
Identifies customer risks and develops appropriate mitigation plans.
Contributes feedback and ideas to improve Customer Success processes and playbooks.
Customer Success Manager III
Owns a portfolio of complex and strategic enterprise customers with broader business responsibility.
Shapes customer success strategies and influences execution across cross-functional teams.
Leads cross-functional customer strategy, driving alignment across Sales, Delivery, Operations, Consulting, Engineering, and Support.
Partners with Sales to develop renewal strategies and identify expansion opportunities based on demonstrated customer value.
Leads executive-level business reviews focused on business outcomes, value realization, adoption trends, and strategic roadmap alignment.
Anticipates strategic customer risks and develops proactive mitigation plans with executive stakeholders.
Mentors other Customer Success Managers and contributes to the development of Customer Success programs, methodologies, and best practices.
Preferred Qualifications
Experience supporting customers in managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments.
Familiarity with Customer Success metrics such as customer health, adoption, retention, GRR, NRR, and renewal readiness.
Experience facilitating executive business reviews and presenting customer performance metrics.
Working knowledge of AWS, Azure, Google Cloud, VMware, or related technologies.
Benefits
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
About Us
Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
Leading-edge technology. Fast, reliable services. Business-class support
Industry
Technology, Information and Internet
Company size
10,001+ employees
Founded
1898
Headquarters
Atlanta, Georgia
LinkedIn followers
17,572
Cox Business provides a wide range of technology solutions for businesses of all sizes with reliable, scalable products and services tailored to your unique needs. From fiber internet and best-in-class #cloud solutions to secure networks and advanced communication tools, we equip your business for success in today's fast-paced digital world. With our dedicated team of experts, we deliver personalized support and proactive solutions, ensuring your technology works as hard as you do. Choose Cox Business and experience the difference a true technology partnership can make.
Offices: 6305 Peachtree Dunwoody Rd, Atlanta, Georgia 30328, US
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1859 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $45k–$110k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in North Carolina right now?
There are currently 24,379 open customer service & support positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in North Carolina?
Companies currently hiring include Domino's, Lowe's Companies, Inc., CVS Health, Allied Universal, Great Clips Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in North Carolina?
Yes — 1175 of the 24379 open customer service & support positions offer remote or hybrid work (563 remote, 612 hybrid).
How do I apply for Customer Service & Support jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in North Carolina