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Waste Pro USAConcord, North Carolina, United States · On-site
SUMMARY OF POSITION: Concord/Rockwell Area The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collabora…
Skills: Customer Service, Call Handling, Conflict Resolution, MS Office, Typing
iFLY Indoor SkydivingConcord, North Carolina, United States · On-site
Front Desk / Customer Service Representative - Full Time During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!) After 30 days, your base rate wi…
Skills: Sales, Customer Service, Communication, Conflict Resolution, Multitasking
Joyce Windows, Sunrooms & BathsConcord, North Carolina, United States · On-site
$150k–$200k
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Consultative Selling, Lead Management, Customer Relationship Management, Closing Sales, Time Management
American Addiction CentersConcord, North Carolina, United States · On-site
$19/hr–$29/hr
Department: 02190 GCMG Urgent Care: Concord - Immediate Care Status: Part time Benefits Eligible: No Hours Per Week: 0 Schedule Details/Additional Information: Candidate should be available to float to multiple locations…
Skills: Patient Registration, Insurance Verification, Medical Scheduling, Cash Receipting, Customer Service
General MotorsConcord, North Carolina, United States · On-site
Job Description The Role General Motors' Global Manufacturing organization is responsible for the production of vehicles, Internal Combustion Engines and Battery Electric Vehicles, propulsion systems, stampings, castings…
Skills: End-User Support, Cisco LAN/WAN, Network Infrastructure, Windows 10/11, Microsoft Office
Lowes FoodsConcord, North Carolina, United States · On-site
Overview To provide excellent guest service through deli department activities. Responsibilities 1. Provide polite, friendly greetings and interactions with all guests. 2. Perform assigned duties in what can be a fast pa…
Skills: Customer Service, Food Preparation, Sanitation Standards, Communication Skills, Sales Skills
Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA)Concord, North Carolina, United States · On-site
Job DetailsJob Location: Concord - Concord, NC 28025Why Join CEENTA? CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exc…
Skills: Customer Service, Patient Scheduling, Insurance Verification, EMR Systems, Microsoft Office
American Addiction CentersConcord, North Carolina, United States · On-site
$20/hr–$31/hr
Department: 10537 Enterprise Revenue Cycle - Concord NC Arrival Emergency Department Status: Part time Benefits Eligible: No Hours Per Week: 0 Schedule Details/Additional Information: Per Diem as needed, flexible to work…
Skills: Patient Registration, Insurance Verification, Customer Service, HIPAA Compliance, EPIC EMR
kate spade new yorkConcord, North Carolina, United States · On-site
$18/hr–$31/hr
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Skills: Retail Management, Leadership, Coaching, Omni-channel Selling, Clienteling
Camping WorldConcord, North Carolina, United States · On-site
$40k–$75k
Camping World is seeking a Collision Advisor to join our growing team. This is a commission-based role with uncapped commissions. Successful team members can earn $75,000 or more annually based on performance. As a Colli…
Skills: Collision Repair Coordination, Insurance Estimating, Administrative Support, Customer Service, Parts Ordering
Pet SupermarketConcord, North Carolina, United States · On-site
Location: Concord, North Carolina If you are looking to join one of the largest retail operations dedicated to providing Pet Parents with the best selection of pet care items and passionate customer service, join the Pet…
Skills: Sales Leadership, Customer Service, Inventory Management, Talent Development, Performance Management
Raines CompanyConcord, North Carolina, United States · On-site
Raines Co. - Your Future is Now! Position Summary: The Breakfast Attendant provides fast, friendly and efficient service by preparing for and setting up breakfast and ensuring guests receive great service each morning. E…
Skills: Customer Service, Food Preparation, Inventory Management, Health and Safety Compliance, Guest Relations
American Eagle Outfitters Inc.Concord, North Carolina, United States · On-site
YOUR ROLE As the Merchandise Leader, you are the Merchandising Team Leader's right hand in ensuring your store is always rocking AEO Brand Visual Standards. Your expertise lies in executing effective Floorsets, marketing…
Skills: Visual Merchandising, Floorset Execution, Inventory Replenishment, Team Leadership, Retail Operations
M Crowd Restaurant GroupConcord, North Carolina, United States · On-site
Job DetailsJob Location: Razzoos Concord - Concord, NC 28027Job Shift: AnyJob Category: ManagementPosition Overview Responsible for the business performance of the restaurant within assigned departments during each shift…
Skills: Restaurant Management, Guest Service, Financial Reporting, Staff Supervision, Inventory Control
Crocs, Inc.Concord, North Carolina, United States · On-site
$17/hr–$21/hr
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global t…
Skills: Retail Leadership, Customer Service, Sales Strategies, Cash Handling, Merchandising
Crocs, Inc.Concord, North Carolina, United States · On-site
$17/hr–$21/hr
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global t…
Skills: Retail Leadership, Customer Service, Sales Strategies, POS System Management, Merchandising
Bass Pro ShopsCharlotte, North Carolina, United States · On-site
POSITION SUMMARY: The Sales Outfitter - Firearms is responsible for maintaining Counter Sales and Customer Service for Firearms along with Floor and Counter Sales of other Hunting Merchandise. They perform various sellin…
Skills: Customer Service, Firearms Sales, Ammunition Knowledge, ATF Regulations, Merchandising
Atrium HospitalityConcord, North Carolina, United States · On-site
Hotel : Concord Embassy Suites 5400 John Q. Hammons Dr. NW Concord, NC 28026 Part time Compensation Range : 15.25 Compensation is determined based on a variety of factors, including experience, skills, qualifications, an…
Skills: Event Set-up, Physical Stamina, Attention To Detail, Communication, Teamwork
Bass Pro ShopsCharlotte, North Carolina, United States · On-site
POSITION SUMMARY: The Sales Outfitter - Firearms is responsible for maintaining Counter Sales and Customer Service for Firearms along with Floor and Counter Sales of other Hunting Merchandise. They perform various sellin…
Skills: Firearms Knowledge, Ammunition Knowledge, Customer Service, Sales, ATF Regulations
There are currently 18 open customer service & support positions in Concord, NC listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include American Addiction Centers, Bass Pro Shops, Crocs, Inc., American Eagle Outfitters Inc., Atrium Hospitality, among others. Browse the listings above to see every active employer.
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Waste Pro USA
Concord, North Carolina, United States • On-site
SUMMARY OF POSITION: Concord/Rockwell Area
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
* Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT: Normal setting for this job is: office setting.
QUALIFICATIONS:
* Ability to handle a heavy volume of calls in a professional and efficient manner
* Excellent verbal, written and analytical skills
* Computer proficiency in MS Office and strong typing Skills,
* Ability to multi task.
* Ability to react well under pressure and treat others with respect
* Ability to identify and resolve problems in a timely manner
* Ability to Prioritize and plan work activities
* Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
* Ability to balance team and individual responsibilities and help build a positive team environment.
* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.
Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;