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Waste Pro USAConcord, North Carolina, United States · On-site
SUMMARY OF POSITION: Concord/Rockwell Area The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collabora…
Skills: Customer Service, Call Handling, Conflict Resolution, MS Office, Typing
Crystal CleanConcord, North Carolina, United States · On-site
$70k–$85k
Drive Your Career Forward with Crystal Clean Looking for a career where you can be on the road, build customer relationships, and earn great money—all while making a positive environmental impact? Crystal Clean, a nation…
Skills: Route Management, Customer Relationship Management, Sales Strategy, Commercial Driving, Waste Management
Westrock Coffee CompanyConcord, North Carolina, United States · On-site
We are currently seeking Materials Expeditors to join our organization. The purpose of this position is to physically and systematically provide our production teams with the materials they need to organize and coordinat…
Skills: NetSuite, Forklift Operation, FIFO, Inventory Management, RF Scanning
Westrock Coffee CompanyConcord, North Carolina, United States · On-site
We are currently seeking a Operator I for our Core department. The successful candidate will be responsible for converting roasted coffee into finished, packaged products in accordance with defined quality, productivity,…
Skills: Equipment Operation, Packaging, Quality Inspection, Data Entry, Net Suite
Westrock Coffee CompanyConcord, North Carolina, United States · On-site
We are currently seeking a Warehouse II Selector to ensure orders are picked accurate, in rotation, and in good condition for shipment from the warehouse. JD Edwards Enterprise One and RF unit technology will be used dur…
Skills: Order Selecting, RF Unit Technology, JD Edwards Enterprise One, Powered Industrial Equipment Operation, Inventory Management
Westrock Coffee CompanyConcord, North Carolina, United States · On-site
We are currently seeking a Warehouse II Selector to ensure orders are picked accurate, in rotation, and in good condition for shipment from the warehouse. JD Edwards Enterprise One and RF unit technology will be used dur…
Skills: Order Selecting, RF Unit Technology, JD Edwards Enterprise One, Powered Industrial Equipment Operation, Inventory Management
Packaging Corporation of AmericaConcord, North Carolina, United States · On-site
$20/hr–$26/hr
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — packag…
Skills: Teamwork, Safety Compliance, Lock-out Tag-out, 5S Standards, Communication Skills
GM Performance Power UnitsConcord, North Carolina, United States · On-site
GM Performance Power Units – Formula 1 Careers Location: Concord, NC Event: Formula SAE EV Class, June 16 - 20, 2026 GM Performance Power Units, part of TWG Motorsports, is building the next generation of Formula 1…
Skills: Mechanical Engineering, Electrical Engineering, Controls Systems, Hybrid Systems, Simulation
Eli Lilly and CompanyConcord, North Carolina, United States · On-site
$59k–$138k
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and brin…
Skills: Materials Management, Logistics, Warehousing, Distribution, SAP S4/HANA
Eli Lilly and CompanyConcord, North Carolina, United States · On-site
$59k–$138k
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and brin…
Skills: Materials Management, Logistics, Warehousing, Distribution, SAP S4/HANA
General MotorsConcord, North Carolina, United States · On-site
Job Description On Site : This role is categorized as onsite. This means the successful candidate is expected to report to the GM Defense Production Facility on a full-time basis (Second shift is four (4) 10's, Sunday- W…
Skills: Material Handling, Logistics, Supply Chain Management, People Leadership, Inventory Control
There are currently 9 open logistics positions in Concord, NC listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Westrock Coffee Company, Eli Lilly and Company, Crystal Clean, General Motors, GM Performance Power Units, among others. Browse the listings above to see every active employer.
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Waste Pro USA
Concord, North Carolina, United States • On-site
SUMMARY OF POSITION: Concord/Rockwell Area
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
* Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT: Normal setting for this job is: office setting.
QUALIFICATIONS:
* Ability to handle a heavy volume of calls in a professional and efficient manner
* Excellent verbal, written and analytical skills
* Computer proficiency in MS Office and strong typing Skills,
* Ability to multi task.
* Ability to react well under pressure and treat others with respect
* Ability to identify and resolve problems in a timely manner
* Ability to Prioritize and plan work activities
* Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
* Ability to balance team and individual responsibilities and help build a positive team environment.
* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.
Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;