Morrisville, North Carolina, United States · Remote Solely
Senior$20B raised
Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Office Job Description At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a glo…
Skills: Ion Chromatography, Technical Support, Troubleshooting, Analytical Instrumentation, Chromeleon
Charlotte, North Carolina, United States · On-site
$95k–$103k/yr
Entry level
As a P&D Driver, you pick up, transport, and deliver freight locally. You will be the face of Southeastern Freight Lines, serving our customers on a regular basis. As a tractor-trailer operator, you will drive in various…
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Skills: Customer Service, Food Preparation, Cleaning, Telephone Etiquette, Cash Control
High Point, North Carolina, United States · On-site
$18/hr–$25/hr
Mid level
HVAC Installation Technician Assistant Are you HVAC Install expert who is passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who its people? Come s…
High Point, North Carolina, United States · On-site
$18/hr–$25/hr
Entry level
HVAC Installation Technician Assistant Are you HVAC Install expert who is passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who its people? Come s…
Skills: HVAC installation, Problem solving, Customer service, Communication skills, Technical troubleshooting
Key ResponsibilitiesProvides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs Seeks out customers to understand his/her needs and assists in loc…
Greensboro, North Carolina, United States · On-site
$18/hr–$25/hr
Mid level
HVAC Installation Technician Assistant Are you HVAC Install expert who is passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who its people? Come s…
Working at Pizza Hut® is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face that greets and s…
Skills: Customer service, Cooking, Communication, Teamwork, Time management
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Store 2723302: 1414 E Williams St, Apex, North Carolina 27539 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Full time Assistant Manager We want you to join our team as an Assistant Manager.…
Skills: Team Leadership, Recruiting, Interviewing, Hiring, Delegation
Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: MOVE YOUR CAREER FORWARD WITH RYDER! If you are up to the challenge, Apply Now to work for one of the largest and most respected …
Greensboro, North Carolina, United States · On-site
Entry level
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The MSS Associate Member Services Representative performs routine member service through telephone and di…
Skills: Member service, Communication skills, Problem solving, Critical thinking, Customer service
HVAC Residential Sales Representative Eanes Services is one of North Carolina's largest independent HVAC companies offering products, services, and solutions to customers. We are looking for Sales Representatives in High…
Greensboro, North Carolina, United States · On-site
$85k–$300k/yr
Senior
HVAC Residential Sales Representative Eanes Services is one of North Carolina's largest independent HVAC companies offering products, services, and solutions to customers. We are looking for Sales Representatives in High…
Skills: Sales, In-home sales, Customer service, Communication skills, Computer literacy
Alamance County, North Carolina, United States · On-site
$18/hr–$25/hr
Entry level
HVAC Installation Technician Assistant Are you HVAC Install expert who is passionate about problem solving and customer service? Looking to accelerate your career (and income!) with an organization who its people? Come s…
Skills: HVAC installation, Problem solving, Customer service, Communication skills, Residential heating systems
Charlotte, North Carolina, United States · On-site
Entry level
Position Description Ryder is hiring a Non CDL Truck Driver in Charlotte, NC — offering weekly pay, excellent benefits, and a driving career you can feel good about. See and Hear from a Ryder Employee who Drives for Us H…
Skills: Truck driving, Customer service, Safety compliance, Loading and unloading, Record keeping
Bessemer City, North Carolina, United States · On-site
Entry level$1.4B raised
Overview Advanced Drainage Systems is a leading manufacturer of stormwater and onsite septic wastewater solutions, committed to sustainability and innovation. With a vast manufacturing and distribution network, we delive…
Charlotte, North Carolina, United States · On-site
Mid level
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. …
Charlotte, North Carolina, United States · On-site
Mid level
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work. …
Hope Mills, North Carolina, United States · On-site
$40k–$65k/yr
Entry level$300M raised
Camping World is seeking a Delivery Coordinator for our growing team. The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used R…
Skills: Customer service, Communication skills, Organization, Follow-up, Computer proficiency
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Full-time
bachelor degree, postgraduate degree
Posted 12d ago
~40 hrs/week
Remote in Pittsburgh, Pennsylvania, United States
Responsibilities
Provide advanced remote technical support for analytical instrumentation including Ion Chromatography and Liquid Chromatography systems. Collaborate with cross-functional teams and customers to troubleshoot complex hardware and software issues while ensuring an exceptional customer experience.
Requirements
Requires an advanced degree with 3+ years of experience or a bachelor's degree with 5+ years of experience in analytical instrumentation. Proficiency in Ion Chromatography, Chromeleon software, and strong analytical troubleshooting skills are essential.
Full job description
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Office
Job Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, including protecting the environment, ensuring food safety, and advancing life-saving research.
DESCRIPTION:
Join the North America Digital Remote Services (DRS) Technical Support team and provide advanced remote technical support for Thermo Fisher Scientific's Ion Chromatography (IC), Sample Preparation (SP), Liquid Chromatography (LC/HPLC), and Discrete Industrial Analyzer (DIA) product portfolio.
As a Technical Support Specialist III, you will partner with customers and Field Service Engineers to troubleshoot complex hardware, software, and application issues using remote diagnostic technologies. You will collaborate with Product Management, R&D, Manufacturing, Marketing, and Field Service to improve remote resolution, support new product introductions, and deliver an exceptional customer experience.
QUALIFICATIONS:
Advanced Degree with 3+ years of experience, or Bachelor's Degree with 5+ years of experience supporting analytical instrumentation, or equivalent industry experience.
Bachelor's degree in Chemistry, Chemical Engineering, Engineering, Electronics, Physics, or a related scientific or technical discipline preferred.
Hands-on experience supporting Ion Chromatography (IC) and Sample Preparation (SP) instrumentation in a technical support, field service, or laboratory environment; experience with Thermo Fisher Scientific instrumentation is preferred.
Experience using Chromeleon™ Chromatography Data System for instrument control, method development, data acquisition, and troubleshooting.
Strong analytical and troubleshooting skills involving analytical instrumentation, hardware, software, and laboratory applications.
Excellent verbal and written communication skills with the ability to explain complex technical concepts to customers and colleagues with varying levels of technical expertise.
Demonstrated ability to build customer confidence through active listening, clear communication, and effective remote troubleshooting.
Strong interpersonal skills with the ability to collaborate effectively across customers, Field Service, Product Management, R&D, Manufacturing, and other cross-functional teams.
Experience with Windows operating systems, networking fundamentals, CRM systems, and technical documentation.
Demonstrated ability to exercise sound judgment, work independently, and manage multiple priorities while maintaining a strong customer focus.
Ability to travel up to 15%.
Additional experience supporting Liquid Chromatography (LC/HPLC), Discrete Industrial Analyzer (DIA) systems, or other analytical instrumentation is considered an asset.
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
For more information, please visit www.thermofisher.com.
Offices: 168 Third Avenue, Waltham, MA, US
Analytical InstrumentsLaboratory Supply Chain Programs and eCommerceLaboratory EquipmentLab ServicesSpecialty DiagnosticsLife SciencesPharma Servicesand CDMOElectronicsHealth Care
How much do Customer Service & Support jobs in North Carolina pay?
Based on 1859 listings with disclosed salaries, most customer service & support jobs in North Carolina pay between $45k–$110k per year. Individual offers vary with seniority, company size, and specialization.
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