Raleigh, North Carolina, United States · Remote Solely
Entry level
Job Summary We are seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to join our growing team. In this role, you will serve as a primary point of contact for customers, providing…
Skills: Customer service, Communication skills, Problem-solving, Critical thinking, Attention to detail
Florida Tile, Inc.
Showroom Design Consultant
Raleigh, North Carolina, United States · On-site
Entry level
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Assistant Community Manager - Raleigh Millbank Apts.
Raleigh, North Carolina, United States · On-site
$22/hr–$24/hr
Entry level
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Delivery Driver-(05500) New Bern Ave, Raleigh-No Car? No problem! Company vehicles available for work use!
Raleigh, North Carolina, United States · On-site
$15/hr–$20/hr
Entry level$1.3B raised
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Skills: Patient Registration, Data Entry, Insurance Verification, Customer Service, Communication
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Branch Manager - Raleigh Durham East Area - Raleigh, NC
Raleigh, North Carolina, United States · On-site
Mid level$1.6B raised
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expect…
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Overview The ED Patient Registration Representative plays a pivotal role as part of the Revenue Cycle Operations team when interacting with patients and registering them for their care. The ED Patient Registration Repres…
Skills: Patient Registration, Data Entry, Insurance Verification, Copay Collection, Customer Service
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Raleigh, North Carolina, United States · Remote OK
Senior
Description Urgently Hiring. Apply now for more information and to schedule an interview! At Atlantic Emergency Solutions, our Regional Account Managers help first responders get the equipment they need to protect their …
Skills: Outside sales, Relationship building, Customer service, Verbal communication, Written communication
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Full-time
high school
Medical coverage, Dental coverage, Vision coverage, Paid time off, Holidays, 401(k) with company match
Posted 12h ago
~40 hrs/week
Remote in North Carolina, United States
Responsibilities
The representative will serve as a primary point of contact for customers, handling policy inquiries, account maintenance, and billing questions. They are responsible for documenting interactions accurately and identifying opportunities to transfer customers to licensed agents when necessary.
Requirements
Candidates must possess a high school diploma or equivalent and demonstrate strong verbal and written communication skills. The role requires the ability to navigate multiple systems simultaneously and maintain a distraction-free home office environment.
Full job description
Job Summary
We are seeking customer-focused and detail-oriented Non-Licensed Insurance Service Representatives to join our growing team. In this role, you will serve as a primary point of contact for customers, providing support with policy inquiries, account maintenance, billing questions, and general insurance-related services.
Representatives will focus on delivering an exceptional customer experience while assisting customers with service needs. Successful candidates are professional communicators who enjoy helping others, solving problems, and working in a fast-paced environment.
You must live in North Carolina to be eligible for this position.
Key Responsibilities
Provide outstanding customer service through inbound phone interactions.
Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.
Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.
Accurately document customer interactions and maintain detailed records in company systems.
Research and resolve customer concerns while ensuring a positive customer experience.
Navigate multiple systems simultaneously to access account information and complete transactions.
Adhere to all company policies, compliance requirements, and quality standards.
Identify opportunities to transfer customers to licensed agents when required.
Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.
What Makes You Successful
Customer-first mindset.
Strong listening and communication skills.
Patience and professionalism when handling complex situations.
Ability to adapt quickly to new processes and technology.
Dependability and commitment to attendance expectations.
Desire to learn and grow within the insurance industry.
Work Environment
Work at home phone-based customer support environment.
Distraction-free work space with 4 walls and a door, no electronics, people, pets, noise, etc.
Ability to work scheduled shifts, including occasional overtime based on business needs.
Company Provided equipment
Candidate must have cable or fiber optic internet service provider and ability to plug equipment directly into a modem (No WiFi)
Benefits
We offer a competitive compensation package that may include:
Medical, dental, and vision coverage
Paid time off and holidays
401(k) with company match
Employee assistance program
Career development and advancement opportunities
Paid training
Qualifications
Required Qualifications
High school diploma or equivalent.
Strong verbal and written communication skills.
Ability to effectively handle customer concerns in a professional and empathetic manner.
Strong problem-solving and critical thinking skills.
Ability to learn insurance concepts, processes, and systems.
Proficiency with computers and the ability to navigate multiple applications.
Ability to work in a structured environment while maintaining attention to detail.
Preferred Qualifications
Minimum 1 year of customer service experience.
1 Year Work at Home Experience
Experience in a call center, contact center, healthcare, banking, retail, hospitality, or insurance environment.
Experience working with customer accounts, billing inquiries, or account maintenance.
Experience meeting quality and productivity goals.
Why Afni?
Because with us, you matter. At Afni, you are not simply an employee, you’re part of our culture. When you work here, you become part of the Afni culture and can take your career and your life where you want to go. Our employees want their careers to be more than just a series of jobs. This is where you make lifelong friendships, learn new skills, make an impact, have a little fun, and belong.
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
Click this link to learn more about our Referral Rewards Program:
When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help. That's Afni. We're a global team of people who love helping companies develop meaningful and profitable relationships with customers.
In 1936, we got our start in Bloomington, Illinois as a consumer collections agency. Today, we're so much more. Our channel strategies and customer lifecycle solutions give our clients ways to connect with their customers for many reasons, using their customers' channels of choice.
Offices: 1310 Martin Luther King Jr Drive, Bloomington, IL 61701, US · 7810 E Escalante Rd, Tucson, Arizona 85730, US · One Felicity Center, Quezon City, PH · Avenida General Bernardo Reyes 1214, Monterrey, MX · SM City Fairview, Quezon City, PH
Customer Call CentersWeb Chat & Digital EngagementBack Office ProcessingCustomer Growth & AcquisitionCustomer Care & LoyaltyConsumer CollectionsInsurance SubrogationOffshoreNearshoreand Claims Handling
How many Customer Service & Support jobs are open in Raleigh, NC right now?
There are currently 2,385 open customer service & support positions in Raleigh, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Raleigh, NC?
Companies currently hiring include Concord Hospitality Enterprises, Domino's, Starbucks, Circle K, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Raleigh, NC?
Yes — 245 of the 2385 open customer service & support positions offer remote or hybrid work (120 remote, 125 hybrid).
How do I apply for Customer Service & Support jobs in Raleigh, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.