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$21/hr–$32/hr
Full-time
high school, bachelor degree
Paid Time Off, Paid Federal Holidays, Child Care Assistance Program, Exercise Reimbursement Program, Medical Insurance, Dental Insurance
Posted 4d ago
~40 hrs/week
Responsibilities
The Mortgage Loan Servicing Specialist performs accurate accounting, administration, and maintenance of mortgage loans in accordance with regulatory and investor guidelines. They also collaborate with functional areas to develop procedures, identify training needs, and implement workflow improvements.
Requirements
Candidates must have a High School Diploma or GED, with a Bachelor's degree preferred. At least 3 years of relevant experience in a financial institution within loan servicing is preferred.
Full job description
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
This position is located at our Spokane, WA Downtown branch.
What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
Generous Paid Time Off (PTO) in addition to paid federal holidays.
Child Care Assistance Program for eligible dependent(s).
Exercise reimbursement program for employees.
The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY The Mortgage Loan Servicing Specialist performs servicing duties as they relate to the accurate accounting, settlement, administration, and maintenance of mortgage loans in accordance with regulatory and investor guidelines. This position may focus on specified areas of Mortgage Loan Servicing including customer service, escrow administration, new loan boarding and quality control, loan maintenance and/or payment processing. The Mortgage Loan Servicing Specialist will collaborate with each functional area within Mortgage Loan Servicing to ensure procedures are developed and maintained, resource needs are identified, cross-training efforts are coordinated, and assist leadership with departmental and field communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provides development and ongoing maintenance of Mortgage Loan Servicing procedures.
Identifies mortgage loan servicing training needs, development of training materials, and assistance with scheduling and delivery.
Provides mortgage loan servicing and support functions such as processing loan payments/ corrections, payoffs, and responding to internal and external customer inquiries.
Completes administration of mortgage loan escrow accounts to include maintenance, monitoring, and payment of taxes and insurance.
Collaborates with Mortgage Loan Servicing leadership to continually identify, propose, and implement workflow improvements.
Maintains a working knowledge of First Interstate Bank policies, investor guidelines, and federal regulations that apply to Mortgage Loan Servicing including Regulation E, Regulation X, and Bank Secrecy.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
KNOWLEDGE, SKILLS AND ABILITIES
Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and e-mail
Self-starter and works with minimal direction
Strong verbal and written communication skills
Interpersonal skills and team oriented
Ability to meet deadlines
Ability to appropriately escalate issues requiring problem solving and decision making
Ability to resolve complex account issues with little assistance
EDUCATION AND/OR EXPERIENCE
High School Diploma or General Education Degree (GED) required and
Bachelor's Degree from a four-year College or University preferred
3 years relevant experience in a financial institution within loan servicing preferred
Understanding of loan accounting systems, loan payment types, and loan processing preferred
PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
Lifting - Occasionally (up to 10 lbs)
Sitting - Frequently
Overtime - Subject to business need
Noise Level - Moderate
Typical Work Hours - M-F (8-5)
Regular and Predictable Attendance - Required
COMPENSATION & BENEFITS
We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $21.45 to $32.19 per hour in WA and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php.
If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
Straight answers, human relationships, and no nonsense. It’s not a new way to bank, but it is the right way.
Industry
Banking
Company size
1,001-5,000 employees
Founded
1968
Headquarters
Billings, MT
LinkedIn followers
17,238
First Interstate is a community banking organization with nearly 300 locations across 10 states.
At First Interstate, our Purposeful Vision is simple: We meet people where they are — helping them get to where they want to be. We recognize each person’s journey and offer the support, tools, and guidance to move forward with confidence. We are present, we listen, and we walk alongside our clients, communities, and one another to create meaningful progress — together.
How much do Administrative jobs in Washington pay?
Based on 1034 listings with disclosed salaries, most administrative jobs in Washington pay between $60k–$121k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Washington right now?
There are currently 5,596 open administrative positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Washington?
Companies currently hiring include MultiCare Health System, PROVIDENCE MEDICAL INSTITUTE, UW Medicine, Costco Wholesale, Virginia Mason Franciscan Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Washington?
Yes — 705 of the 5596 open administrative positions offer remote or hybrid work (179 remote, 526 hybrid).
How do I apply for Administrative jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.