Wage Range: $26.16 - $41.82 per hour Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of …
Skills: Grievance Management, Risk Management, Service Recovery, Case Review, Claims Coordination
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Full-time
associate degree, bachelor degree
Medical Insurance, Vision Insurance, Dental Insurance, On-demand Virtual Health Care, Health Savings Account, Flexible Spending Account
Posted 40d ago
~40 hrs/week
Responsibilities
Manages patient complaints and grievances to ensure prompt resolution and compliance with regulatory standards. Acts as a liaison between patients and leadership while supporting risk management efforts and identifying process improvement trends.
Requirements
Requires an associate's degree in a healthcare field and at least one year of experience in patient relations or risk management. A bachelor's degree and three years of experience are desired.
Full job description
Wage Range: $26.16 - $41.82 per hour
Posted wage ranges represent the entire range from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional premiums based on shift, certifications or degrees. Job offers are determined based on a candidate's years of relevant experience, level of education and internal equity.
Job Summary: Supports the delivery of exceptional patient-centered care by managing complaints and grievances with empathy, facilitating service recovery, and ensuring concerns are resolved promptly and in compliance with regulatory standards. Serves as a liaison between patients, families, care teams, and leadership. Utilizes trust-building and strong communication skills to support risk management efforts, such as case review and claims coordination. Identifies trends and seeks ways to improve processes and reduce concerns.
Primary Duties:
Ensures compliance with CMS and organizational requirements for grievance management, including meeting established timelines for investigation and response.
Receives, documents, and manages patient complaints and grievances in accordance with regulatory requirements and organizational policies.
Assists with intake, tracking, routing, and documentation of claims, potential claims, and other matters received via calls, emails and patient inquiries.
Identifies potential risk or liability concerns within complaints and escalates appropriately.
Ensures and supports the timely acknowledgment of concerns and grievances.
Supports the gathering of records and documentation requests for claims and legal review.
Supports and collaborates with Patient Relations and Risk Management on case tracking, follow-up, and reporting needs.
In collaboration with clinical and operational staff, coordinates and conducts investigations, including medical record review.
Provides customer service, service recovery, and supportive patient communication, including follow-up and resolution.
Coordinates with departments and leadership to resolve concerns and ensure timely closure.
Maintains organized and accurate records of claim-related activities, including documentation in complaint/grievance and risk management systems.
Performs other duties as assigned.
License, Certification, Education or Experience:
REQUIRED for the position:
Associate’s degree in healthcare related field or equivalent combination of education and experience
1 year of experience in patient relations, risk management, healthcare operations, or related field
Experience managing complaints, customer service issues, or service recovery
Strong written and verbal communication skills
Ability to manage sensitive and confidential information
DESIRED for the position:
Bachelor’s degree in healthcare administration, nursing, social work, public health, or related field
3 years of experience in patient relations, risk management, or healthcare operations
Experience with grievance investigations and regulatory requirements (e.g., CMS Conditions of Participation)
Exposure to claims management or legal case coordination
Experience working in a clinical or patient care environment
Familiarity with complaint, risk, or incident healthcare management systems
Benefit Information: Choices that care for you and your family
At EvergreenHealth, we appreciate our employees’ commitment and contribution to our success. We are proud to offer a suite of quality benefits and resources that are comprehensive, flexible, and competitive to help our staff and their loved ones maintain and improve health and financial well-being.
Medical, vision and dental insurance
On-demand virtual health care
Health Savings Account
Flexible Spending Account
Life and disability insurance
Retirement plans 457(b) and 401(a) with employer contribution)
Tuition assistance for undergraduate and graduate degrees
Federal Public Service Loan Forgiveness program
Paid Time Off/Vacation
Extended Illness Bank/Sick Leave
Paid holidays
Voluntary hospital indemnity insurance
Voluntary identity theft protection
Voluntary legal insurance
Pay in lieu of benefits premium program
Free parking
Commuter benefits
Cafeteria & Gift Shop Discount
View a summary of our total rewards available to you as an EvergreenHealth team member by clicking on the link below.
We are your community-owned hospital—committed to ensuring everyone in our community has access to quality care.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
1972
Headquarters
Kirkland, WA
LinkedIn followers
20,439
Total funding
$6M
EvergreenHealth, a public hospital district and community-owned health care system established in 1972, offers a breadth of services and programs that is among the most comprehensive in the region.
With two hospitals in Kirkland and Monroe and dozens of practices across the region, we serve more than 1 million of our service area in north King and south Snohomish counties, ensuring access close to home and work.
Our 1,100+ physicians provide the most advanced and personalized care with more than 80 primary and specialty services, giving all of our patients a highly collaborative, compassionate experience every time they walk through our doors.
As a public hospital district, EvergreenHealth’s resources and services are in part funded by our community, which means we are accountable to you and everyone we serve. The community’s support allows us to go beyond clinical care and offer community health outreach, education programs and free services like our Healthline, which connects you with a 24/7 consulting nurse service, health information, appointment scheduling assistance, class registration, and more.
For more information, visit: https://www.evergreenhealth.com/
Offices: 12040 NE 128th Street, Kirkland, WA 98034, US
Primary CareUrgent CareEmergency Care-Level III Trauma CenterMaternity CareWomen's CareHeart & Vascular CareCancer CareNeurosciencesOrthopedics CareSurgical Care
How much do Administrative jobs in Washington pay?
Based on 1078 listings with disclosed salaries, most administrative jobs in Washington pay between $60k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Washington right now?
There are currently 5,888 open administrative positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Washington?
Companies currently hiring include MultiCare Health System, PROVIDENCE MEDICAL INSTITUTE, UW Medicine, Costco Wholesale, Virginia Mason Franciscan Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Washington?
Yes — 762 of the 5888 open administrative positions offer remote or hybrid work (208 remote, 554 hybrid).
How do I apply for Administrative jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.