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$18/hr–$24/hr
Full-time
high school
Competitive Wages, Accrued PTO, Vacation Time, Paid Holidays, Medical Insurance, Dental Insurance
Posted 34d ago
~40 hrs/week
Responsibilities
The dispatcher manages incoming customer communications and coordinates scheduling for technicians. They are responsible for maintaining accurate customer records and ensuring all service requests are resolved efficiently.
Requirements
Candidates must have a high school diploma and previous experience in dispatching or appointment booking. Proficiency in Microsoft Office and a background in trades, specifically plumbing, is preferred.
Full job description
We are a fast-growing residential Electrical, Plumbing and HVAC company looking for a full-time, experienced Dispatcher. The candidate we are looking for is serious about their career and advancement. They would be the type to take initiative to complete tasks and thrive during the busy times. It's a challenging, exciting, and fun opportunity in a professional environment. If you are a team player with an upbeat personality and a positive attitude, we want to hire you!
SeaTown Electric, Plumbing, Heating and Air leads the Puget Sound market in customer service and quality work. We pride ourselves in our ability to uphold a five-star rating. We have created a company-wide culture of teamwork that exudes positivism, growth, goal setting, encouragement, achievement, and recognition.
This position is full-time onsite at our location in Mukilteo.
Duties/Responsibilities:
Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Manages large amounts of incoming phone calls from customers and technicians
Collects and enters customer information
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Scheduling projects for technicians
Managing scheduled projects with organization and detail
Sufficiently communicate the customers’ needs to the technicians via notes onto appointment summaries
Determine whether or not the company provides the services that the customer is requesting.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent communication skills including active listening.
Service-oriented and able to resolve customer grievances.
Proficient computer skills with the ability to learn new software.
Ability to memorize scripts and company pricing for general calls
Empathetic and patient
Ability to work in a team environment
Ability to multitask with minimal errors
Reliable employee
Education and Experience:
High school diploma or equivalent.
Experience in the trades is a plus
Experience in booking appointments
Experience in Microsoft; Excel, Word, Teams, and PowerPoint
Experience in Finance or Accounting is a plus
Previous dispatch experience
Previous experience with Plumbing is a plus
Benefits:
Competitive Wages
Accrued PTO at 1 hour for every 40 hours worked
40 hours of vacation at 3 years and 80 hours at 5 years in addition to accrued PTO
7 Paid Holidays
Medical/Dental/Vision
401k with 100% company match up to 3% and 50% match up to 5%
Comfortable breakroom stocked with snacks
Opportunity for Advancement
Monthly bonuses
Ongoing Professional Training Classes
Onsite gym
Company Parties and Events
Working for a company that value all employees.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times
#SEAP
Pay Range
$18—$24 USD
About Seatown:
Seatown Electric Plumbing Heating and Air is proud to serve residents throughout Seattle and surrounding areas. We have a great reputation that keeps our customers coming back time and time again. We pride ourselves not only on providing great service for our customers, but our employees as well. We take care of all the employees like family. Everyone has room for growth, and everyone has a voice. Our company culture is something that any of our employees would say is like no other in Washington!
We are an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider all qualified applicants for employment, including those with criminal histories, in a manner consistent with applicable state and local laws, including the Fair Chance Act.
Seattle Electric Heating and Air
Providing Prompt & Professional Service
If you have any heating, electrical, generator, or air conditioning needs at all, contact the trusted professionals at Seatown Electric Heating and Air. With our customer satisfaction guarantee, you can rest assured that your install will outlast industry standards and provide safety and comfort to your home for years to come. You will never have to search for a new home service contractor again. That is our promise.
We are the company Seattle residents have relied on for many years. At SeaTown Electric Heating and Air, we take our job seriously because we know how important it is to have skilled technicians who do the job right. As a small business, we understand the value of providing top-level service to all of our customers because we know that a happy customer is a repeat customer. Your comfort and safety are our top priorities and you can count on us for all your home service needs.
Offices: 3431 Broadway Ave, Mukilteo, Washington 98201, US
How much do Administrative jobs in Washington pay?
Based on 1041 listings with disclosed salaries, most administrative jobs in Washington pay between $60k–$120k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Washington right now?
There are currently 5,699 open administrative positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Washington?
Companies currently hiring include MultiCare Health System, PROVIDENCE MEDICAL INSTITUTE, UW Medicine, Costco Wholesale, Virginia Mason Franciscan Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Washington?
Yes — 728 of the 5699 open administrative positions offer remote or hybrid work (190 remote, 538 hybrid).
How do I apply for Administrative jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.