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The Front Office Associate provides fast, friendly, and accurate customer service while efficiently managing sales and service transactions at the cash register. They are also responsible for handling customer issues, processing financing applications, and maintaining the store's brand standards.
Requirements
Candidates should have previous experience in a clerk or cashier role and possess strong cash handling and computer skills. A high school diploma or GED is preferred, along with the ability to work a flexible schedule including evenings and weekends.
Full job description
Department: Front Office
Shift: Various shifts from 7am-10pm
Reports to: Front Office Manager
Job Overview
The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, and accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor and during the check out process. You will also be responsible for maintaining the store’s brand, ensuring continuous delivery of outstanding customer service.
Job Responsibilities & Duties
Typical duties include but are not limited to:
Commitment to AFW’s safety policies and procedures and ability to promote awareness.
Provide exceptional customer service, assist at point‑of‑sale, and resolve customer concerns.
Complete customer transactions accurately and efficiently.
Partners with sales associates to provide superior customer service (i.e., assist customers, answer phones).
Demonstrate ownership and pride in performance to enhance the customer experience.
Rent out AFW vehicles, process financing applications, and follow established operational procedures.
Execute consistent selling and operational processes, including credit applications.
Educate customers on the Satisfaction Guaranteed return policy.
Identify and read reports, tickets, UPC labels, and merchandise information.
Assists with merchandise support tasks (i.e., maintenance, straightening merchandise).
Respond to and conduct public address system announcements.
All other duties assigned by the Front Office Lead, Front Office Manager, Store/Regional/or Operations Manager as directed.
This position has no supervisory responsibilities
Job Requirements
Previous experience as a clerk, cashier, or similar role preferred.
Experience with cash handling and safe balancing.
Experience with STORIS software, and advanced familiarity with Microsoft Office Suite is preferred.
Flexible schedule, some evenings and weekends required.
Basic reading, arithmetic, writing, and oral communication skills required.
Ability to efficiently use computers, internet applications, and printing system.
Strategic planning, critical thinking, and problem-solving skills.
Excellent interpersonal and customer service skills.
Ability to prioritize tasks and to delegate them when appropriate.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Ability to function well in a high-paced and at times stressful environment.
Professional Appearance.
Education & Experience
High school diploma/GED preferred; or equivalent combination of education and experience.
Compensation Package
Pay rate: Starting at $17/hour and up! Depending on Experience
Pay Grade A: $16.00 - $26.91
At AFW we offer great perks: weekly pay, vacation and sick pay, benefits package (medical, dental, vision) and 401k matching!
Physical Requirements
Prolonged periods of standing, sitting at a desk, and working on a computer.
Must be able to lift 15 to 50 pounds at times.
Requires the ability to maneuver in confined and at times congested areas.
Requires the ability to sit, stand, walk, stoop, & bend for 8 hours daily.
Requires constant use of arms, hands, fingers, eyes, legs, and back.
Able to work in various environments with different lighting, loud exterior noise, and flooring.
Work Environment
Fluorescent Lighting
Concrete Flooring
If you want to know more about American Furniture Warehouse and what we do click on the link below!
American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.
A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.
Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!
American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company.
AFW is seeking highly motivated, energetic, hardworking candidates to join our team.
AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.
Related keywords
Front OfficeCashierCustomer ServicePoint-of-SaleStorisMicrosoft OfficeRetailCash HandlingFinancingInventory SupportSafety PoliciesTime ManagementProblem-SolvingCommunicationOperationsMerchandise Support
Bringing you the best prices and widest selection of furniture and home decor since 1975!
Industry
Furniture and Home Furnishings Manufacturing
Company size
1,001-5,000 employees
Founded
1975
Headquarters
Englewood, CO
LinkedIn followers
19,060
American Furniture Warehouse is a family-owned business and one of the top retail furniture companies in the United States. Customers enjoy the largest selection of quality, stylish home furnishings, and accessories at the lowest prices anywhere, anytime. American Furniture Warehouse keeps costs low, so customers enjoy not only unmatched quality but also unbeatable savings on brand-name furniture. They have 16 locations throughout Colorado and Arizona, and Texas, and ship nationwide. Shop in-stores or online at AFW.com.
Offices: 8820 American Way, Englewood, CO 80227, US · 8501 Grant St., Thornton, CO 80229, US · 2805 Chestnut St., Colorado Springs, Co 80907, US · 4700 South Power Road, Gilbert, Arizona 85296, US · 10550 Jake Jabs Blvd., Firestone, CO 80504, US
Based on 2172 listings with disclosed salaries, most administrative jobs in Texas pay between $48k–$98k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Texas right now?
There are currently 23,997 open administrative positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Texas?
Companies currently hiring include Texas Health and Human Services, Prairie View A&M University, UTMB School of Health Professions, Aiken Regional Medical Centers, University of Texas Southwestern Medical Center, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Texas?
Yes — 2775 of the 23997 open administrative positions offer remote or hybrid work (960 remote, 1815 hybrid).
How do I apply for Administrative jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.