Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. Metrocare is the largest pro…
Skills: Customer Service, Clerical Support, Scheduling, Electronic Health Records, Data Entry
Structured Labor LLC
Clerical Associate
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$18/hr–$20/hr
Entry level
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Staff Accountant - Reliant Park - NRG Stadium - Overhead
Houston, Texas, United States · On-site
Mid level
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Full-time
high school
Medical, Dental, Vision, Paid Time Off, Paid Holidays, Employee Assistance Program
Posted 5d ago
~40 hrs/week
Responsibilities
The Business Support Specialist II coordinates clerical support and office operations, including managing client scheduling, check-ins, and electronic health record maintenance. They serve as the primary point of contact for stakeholders and ensure the efficient flow of daily center activities.
Requirements
Candidates must have a high school diploma and 2 to 3 years of progressive customer service experience. Proficiency in basic computer software and the ability to work in a multi-disciplinary team environment are required.
Full job description
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’s Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
Job Description:
GENERAL DESCRIPTION:
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families, and adults we serve.
The Business Support Specialist II position is responsible for coordinating and performing all clerical support needs for the assigned program, ensuring client satisfaction, and flow of office operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The essential functions listed here are representative of those that must be met to successfully perform the job.
Checks clients in as they arrive for their session, utilizing MyAvatar (clinical electronic health record) which notifies the therapist the client has arrived.
Works with Leadership to ensure the Center’s therapy schedule is entered accurately within MyAvatar and manages status of visits from day-to-day in the system with applicable documentation.
Maintains Scheduling Calendar in Avatar
Schedules future appointments, Cancels and Reschedules as needed
The first point of contact for all external and internal stakeholders is through telephone communication with the designated center.
Screens and directs incoming calls to the appropriate partners, ensuring stakeholders who contact the designated center are connected with the right resources.
Creates and maintains client records in MyAvatar or other electronic health record systems, including admission forms, program details, diagnoses, financial assessments, and managed care authorization information.
Completes check of benefit status prior to each visit to determine co-pay, deductible, or self-pay status at start of service appointment.
Responsible for cleanliness, presentation/set up of waiting room spaces
Gathers Medical Records as needed for client access to services
Completes Initial Eligibility and Benefits checklist for inquiring insurance clients.
Referral of applicants, documenting their communication
Schedule monthly training or as needed at the direction of the Clinical Team
Completes attendance and program-specific logs monthly, communicate clients whose attendance is below 90% and collaborate with leadership on action plans.
Copying, faxing, and all other general office duties
Scans in client documents into MyAvatar within three business days of receipt
Coordinate team supply needs in collaboration with program leadership to ensure timely and efficient resource availability
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
Ability to work in a multi-disciplinary team environment.
Ability to multi-task and accommodate high volume job tasks.
Ability to function with little or no supervision.
Ability to work with dual supervision and reporting lines.
Ability to exercise tact and diplomacy in interacting with internal/external customers.
Ability to implement and monitor processes within team.
Ability to adapt to changing business needs, conditions, and work responsibilities.
Ability to solve problems while ensuring rules and directives are followed
QUALIFICATIONS
EDUCATION, EXPERIENCE, LICENSES, AND CERTIFICATIONS:
Required: High School Diploma 2 to 3 years of progressive customer service experience
Preferred: Some college or technical school/training
Preferred: Experience in an office or MH/MR setting
DRIVING REQUIRED: Yes
MATHEMATICAL SKILLS:
Basic math skills required.
Ability to work with reports and numbers.
Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
REASONING ABILITY:
Ability to apply common sense understanding to carry out simple one or two-step instructions.
Ability to deal with standardized situations with only occasional or no variables.
COMPUTER SKILLS:
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.
Basic level on MS Excel.
Ability to use electronic health records (EHRs) to store and access client information.
Benefits Information and Perks:
Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:
Medical/Dental/Vision
Paid Time Off
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development allowance up to $2000 per year
Bilingual Stipend – 6% of the base salary
Many other benefits
Equal Employment Opportunity/Affirmative Action Employer Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free. No Recruitment Agencies Please
Metrocare is North Texas’ leader in mental health, developmental disability and substance abuse services. We nourish and transforms clients’ lives, so children and adults can feel safe, more resilient, in control and empowered.
OUR OPPORTUNITIES
Metrocare hires psychologists, psychiatrists, and Licensed Professional Counselors, with bilingual and Spanish-language skills being particularly valued. We also welcome individuals with lived experience who can add value to the lives of others. Additionally, we have robust research programs and are committed to training a new generation of mental health and disability professionals for careers in the public sector.
OUR SERVICES
Metrocare serves over 50,000 people annually. We provide adult mental healthcare services, children and adolescent mental healthcare services, developmental disability services for adults and children, early childhood intervention services, primary healthcare services for families, pharmacy services, and social services that include housing services, occupational services, suicide prevention, and much more.
OUR CLINICS
We have locations across Dallas County. In addition to our 10 main mental health clinics and over 20 satellite clinics, we also have two Centers for Children with Autism in Dallas and DeSoto. We are expanding our reach every year!
IMPORTANT NOTE
Posts on LinkedIn do no constitute medical advice. If you need specific medical advice, please visit a clinic near you or another health care professional.
Offices: 3242 Remond Dr, Dallas, Texas 75211, US
Behavioral and mental health counseling and treatmentadults and childrendepressionbi-polarschizophreniaanxietyautismADD and ADHDhousing servicesfoster care training and monitoring.
Based on 2067 listings with disclosed salaries, most administrative jobs in Texas pay between $48k–$98k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Texas right now?
There are currently 22,763 open administrative positions in Texas listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Texas?
Companies currently hiring include Prairie View A&M University, Texas Health and Human Services, UTMB School of Health Professions, University of Texas Southwestern Medical Center, Aiken Regional Medical Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Texas?
Yes — 2748 of the 22763 open administrative positions offer remote or hybrid work (918 remote, 1830 hybrid).
How do I apply for Administrative jobs in Texas?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.