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Nashville, Tennessee, United States · On-site
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Cleveland, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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Nashville, Tennessee, United States · On-site
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The Client Service Representative manages the front-of-house operations, including greeting clients, scheduling appointments, and processing payments. They are also responsible for maintaining medical records and ensuring the facility remains clean and professional.
The candidate should be an experienced professional with a personable demeanor and a commitment to high-quality customer service. Ability to educate clients on non-medical pet care and manage administrative tasks is required.
Client Service Representative
We are seeking an experienced Client Service Representative to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.
Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From general practice to emergency and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 430 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. As part of the Mars Veterinary Health family of brands, VCA is taking care of the future of veterinary medicine to help achieve the Mars Petcare Purpose—A Better World for Pets™. To learn more about VCA, visit: www.vca.com or find us on Facebook, Instagram, Twitter and LinkedIn. https://bit.ly/vcaprivacy https://bit.ly/vcalegal
Offices: VCA Animal Hospitals, 12401 West Olympic Blvd., Los Angeles, CA 90064, US
Based on 480 listings with disclosed salaries, most administrative jobs in Tennessee pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 6,183 open administrative positions in Tennessee listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Covenant Health, Vanderbilt University Medical Center, Erlanger, Ascension, Baptist Memorial Health Care, among others. Browse the listings above to see every active employer.
Yes — 714 of the 6183 open administrative positions offer remote or hybrid work (316 remote, 398 hybrid).
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