Atlanta, Georgia, United States · On-site
$19/hr–$20/hr
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his o…
Skills: Quality assurance, Hospitality auditing, Analytical skills, Time management, Communication
Seattle, Washington, United States · On-site
$23/hr–$24/hr
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his o…
Skills: Quality assurance, Hospitality management, Analytical skills, Time management, Communication
Nashville, Tennessee, United States · On-site
$18/hr–$19/hr
Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled …
Skills: Hospitality management, Team leadership, Staff supervision, Communication, Problem-solving
Baltimore, Maryland, United States · On-site
Overnight Front Desk Concierge Join Our Team: At Stratton Amenities, we redefine luxury living by providing unparalleled concierge services in upscale apartments and condominiums. Our mission? To craft unforgettable expe…
Skills: Concierge services, Hospitality, Customer service, Problem-solving, Communication
United States · On-site
$23/hr–$24/hr
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his o…
Skills: Quality assurance, Hospitality management, Analytical skills, Time management, Communication
Frisco, Texas, United States · On-site
Shuttle Driver (Experienced) – Frisco, TX Stratton Amenities is hiring an experienced Shuttle Driver to support transportation operations at a high-end property in Frisco, Texas. This role requires prior experience opera…
Skills: Shuttle Van Operation, Shuttle Bus Operation, Passenger Transportation, Vehicle Inspection, Customer Service
Charleston, South Carolina, United States · On-site
Front Desk Agent (Part-Time / Weekend) Location: Charleston, SC Employment Type: Part-Time Availability Requirement: Weekends and Holidays Required Position Overview Stratton Amenities is a hospitality services company p…
Skills: Customer service, Front desk operations, Communication, Interpersonal skills, Problem solving
Aledo, Texas, United States · On-site
Front Desk Associate Fort Worth, Texas Full-Time Company Overview Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams are trained to deliver consistent,…
Skills: Customer service, Communication, Hospitality, Attention to detail, Interpersonal skills
Dallas, Texas, United States · On-site
$15/hr–$16/hr
Who We Are: Stratton Security is a customer service and hospitality minded company seeking more professional security guards to join our team. Who You Are: Extremely professional, responsible, and experienced individual.…
Skills: Security, Customer service, Communication, Patrolling, Emergency response
Raleigh, North Carolina, United States · On-site
$19/hr–$20/hr
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his o…
Skills: Quality assurance, Auditing, Hospitality management, Analytical skills, Time management
Atlanta, Georgia, United States · On-site
$15/hr–$16/hr
Overnight Front Desk Concierge Join Our Team: At Stratton Amenities, we redefine luxury living by providing unparalleled concierge services in upscale apartments and condominiums. Our mission? To craft unforgettable expe…
Skills: Hospitality, Customer service, Communication, Problem-solving, Organization
Atlanta, Georgia, United States · On-site
$15/hr–$16/hr
Front Desk Agent / Concierge Employment Type: Full-Time or Part-Time Position Overview Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apar…
Skills: Customer service, Concierge services, Front desk operations, Communication skills, Interpersonal skills
Austin, Texas, United States · On-site
Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Front Desk Supervisor to join our team. We are dedicated to creating an unparalleled h…
Skills: Hospitality management, Leadership, Team supervision, Customer service, Problem-solving
Philadelphia, Pennsylvania, United States · On-site
$19/hr–$20/hr
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his o…
Skills: Quality Assurance, Hospitality Management, Analytical Skills, Time Management, Interpersonal Communication
Atlanta, Georgia, United States · On-site
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experienc…
Skills: Customer Service, Hospitality Management, Problem Solving, Verbal Communication, Written Communication
Fort Lauderdale, Florida, United States · On-site
$14/hr–$15/hr
Overnight Concierge | Front Desk Agent (Overnight) Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium c…
Skills: Concierge services, Front desk operations, Customer service, Hospitality, Situational awareness
Boston, Massachusetts, United States · On-site
$17/hr–$18/hr
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experienc…
Skills: Verbal Communication, Written Communication, Problem Solving, Interpersonal Skills, Guest Service
Atlanta, Georgia, United States · On-site
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experienc…
Skills: Verbal Communication, Written Communication, Problem Solving, Interpersonal Skills, Guest Service
Dallas, Texas, United States · On-site
$15/hr–$16/hr
Job Description We are seeking energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise in Dallas, TX. The ideal candidate is passi…
Skills: Hospitality, Customer service, Communication skills, Problem-solving, Interpersonal skills
Needham, Massachusetts, United States · On-site
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experienc…
Skills: Verbal Communication, Written Communication, Problem Solving, Interpersonal Skills, Guest Service
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The Quality Assurance Auditor performs secret audits of hospitality and service engagements to assess the guest and resident experience. They are responsible for analyzing service delivery, coordinating auditing teams, and submitting detailed reports to executive leadership.
Candidates should have three to five years of experience in hotels, resorts, or luxury residential communities. The role requires the ability to travel extensively, work independently, and maintain discretion while posing as a guest or resident.
The Quality Assurance Auditor possesses a thorough understanding of the service engagement expectations set forth by our company and our clients. Quality Assurance Auditors must have knowledge of quality control procedures and the ability to assess whether or not associates perform and deliver the experience as identified by our audit criteria. They are able to effectively manage working time and possess a thoroughly developed analytical skill set. They must also be able to coordinate auditing teams across all three shifts of operations and ensure proper communication with executive leadership. Quality Assurance Auditors may be required to travel extensively to audit all associates and operations.
The educational and training requirements:
Quality Assurance Auditors are required to understand hospitality-centric operations typically experienced at hotels, resorts or luxury residential communities. The Quality Assurance Auditor assesses a wide variety of hospitality quality control standards. Therefore, three to five years of hotel, resort or related experience is preferred.
Quality Assurance Auditor Tasks & Requirements
A full-service concierge solution providing luxury, hotel-style services to a variety of properties. #ACultureOfService
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style services to a variety of properties including but not limited to, mixed-use, multifamily, condominium, and commercial properties. Our drive for excellence and passion for hospitality empowers our associates to always be committed to providing quality service and unparalleled support so residents and guests can have a memorable experience. > Customizable to fit the needs of our clients and resolve their unique challenges. > Boost resident engagement and satisfaction by enhancing their living experience with our value-adding services that will ultimately increase resident retention. > Our clients will gain peace of mind by safeguarding their property. > Top-notch training and continuous development to all our associates to ensure efficient, consistent, and professional service.
Offices: 12530 Lebanon Rd, 206, Frisco, Texas 75035, US
View all jobs at Stratton AmenitiesA full-service concierge solution providing luxury, hotel-style services to a variety of properties. #ACultureOfService
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style services to a variety of properties including but not limited to, mixed-use, multifamily, condominium, and commercial properties. Our drive for excellence and passion for hospitality empowers our associates to always be committed to providing quality service and unparalleled support so residents and guests can have a memorable experience. > Customizable to fit the needs of our clients and resolve their unique challenges. > Boost resident engagement and satisfaction by enhancing their living experience with our value-adding services that will ultimately increase resident retention. > Our clients will gain peace of mind by safeguarding their property. > Top-notch training and continuous development to all our associates to ensure efficient, consistent, and professional service.
Offices: 12530 Lebanon Rd, 206, Frisco, Texas 75035, US
View all jobs at Stratton Amenities