Tampa, Florida, United States · On-site
Service Auditor The responsibility of the Quality Assurance Auditor is to assess hospitality and service engagement as it relates to the resident, guest and client experience. The Quality Assurance Auditor performs his o…
Skills: Quality Assurance, Hospitality Management, Analytical Skills, Time Management, Interpersonal Communication
Austin, Texas, United States · On-site
Lobby Attendant Job Description Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to crea…
Skills: Verbal Communication, Problem Solving, Interpersonal Skills, Situational Awareness, Guest Experience
Dallas, Texas, United States · On-site
Position Overview United Valet Service is seeking a Lead Valet to oversee daily valet operations. This role serves as the on-site point of accountability, ensuring service standards are executed consistently while suppor…
Skills: Team Leadership, Guest Experience, Traffic Management, Vehicle Retrieval, Key Control
Raleigh, North Carolina, United States · On-site
Part-time/Weekend Concierge Ambassador Job Description Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings.…
Skills: Hospitality, Customer Service, Communication Skills, Problem Solving, Interpersonal Skills
Nashville, Tennessee, United States · On-site
Front Desk Concierge Full-Time or Part-Time Position Overview A luxury residential high-rise in Nashville s is seeking a Front Desk Concierge to deliver a high level of service to residents and guests. This role is respo…
Skills: Customer Service, Front Desk Management, Interpersonal Communication, Package Handling, Access Control
Charleston, South Carolina, United States · On-site
Overnight Concierge | Front Desk Agent (Overnight) Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium c…
Skills: Guest Services, Conflict De-escalation, Incident Reporting, Surveillance Monitoring, Package Management
Charleston, South Carolina, United States · On-site
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experienc…
Skills: Customer Service, Hospitality Management, Problem Solving, Verbal Communication, Written Communication
Charleston, South Carolina, United States · On-site
Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled …
Skills: Leadership, Hospitality Management, Conflict Resolution, Staff Scheduling, Payroll Management
Oakland, California, United States · On-site
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experien…
Skills: Customer Service, Hospitality Management, Problem Solving, Verbal Communication, Written Communication
Boston, Massachusetts, United States · On-site
$18/hr–$19/hr
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experienc…
Skills: Customer Service, Hospitality Management, Problem Solving, Verbal Communication, Written Communication
Oakland, California, United States · On-site
$24/hr–$25/hr
Stratton Amenities, a premier provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Lead Concierge to join our team. We are dedicated to creating an unparalleled …
Skills: Leadership, Hospitality Management, Conflict Resolution, Staff Scheduling, Payroll Management
Chicago, Illinois, United States · On-site
$17/hr–$18/hr
Overnight Front Desk Concierge Join Our Team: At Stratton Amenities, we redefine luxury living by providing unparalleled concierge services in upscale apartments and condominiums. Our mission? To craft unforgettable expe…
Skills: Hospitality, Customer Service, Problem Solving, Communication, Organization
Dallas, Texas, United States · On-site
$15/hr–$16/hr
Front Desk Agent (Part-Time / Weekend) Location: Dallas, TX Employment Type: Part-Time Availability Requirement: Weekends and Holidays Required Position Overview Stratton Amenities is a hospitality services company provi…
Skills: Customer Service, Communication Skills, Interpersonal Skills, Organization, Detail Oriented
Oakland, California, United States · On-site
$19/hr–$20/hr
Overnight Front Desk Concierge Join Our Team: At Stratton Amenities, we redefine luxury living by providing unparalleled concierge services in upscale apartments and condominiums. Our mission? To craft unforgettable expe…
Skills: Hospitality, Customer Service, Problem Solving, Communication, Organization
Dallas, Texas, United States · On-site
$15/hr–$16/hr
Front Desk Agent (Part-Time / Weekend) Location: Dallas, TX Employment Type: Part-Time Availability Requirement: Weekends and Holidays Required Position Overview Stratton Amenities is a hospitality services company provi…
Skills: Customer Service, Hospitality Management, Communication Skills, Interpersonal Skills, Organization
Dallas, Texas, United States · On-site
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experienc…
Skills: Customer Service, Hospitality, Problem Solving, Verbal Communication, Written Communication
Dallas, Texas, United States · On-site
$18/hr–$19/hr
Overnight Concierge | Front Desk Agent (Overnight) Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment and condominium c…
Skills: Hospitality Management, Guest Services, Conflict De-escalation, Incident Reporting, Surveillance Monitoring
Seattle, Washington, United States · On-site
$21/hr–$21/hr
Stratton Amenities is a leading provider of luxury concierge and courtesy patrol services, catering to upscale apartments and condominium buildings. Our mission is to enhance people's lives through genuine hospitality, i…
Skills: Verbal Communication, Written Communication, Problem Solving, Interpersonal Skills, Guest Service
Dallas, Texas, United States · On-site
Front Desk Associate Dallas, Texas Full-Time and Part-Time Opportunities Available Company Overview Stratton Amenities provides front desk concierge and hospitality staffing for luxury residential communities. Our teams …
Skills: Customer Service, Communication, Interpersonal Skills, Attention To Detail, Professionalism
Seattle, Washington, United States · On-site
$21/hr–$21/hr
Stratton Amenities is a leading provider of luxury concierge and courtesy patrol services, catering to upscale apartments and condominium buildings. Our mission is to enhance people's lives through genuine hospitality, i…
Skills: Verbal Communication, Written Communication, Problem Solving, Interpersonal Skills, Guest Service
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The Service Auditor secretly assesses hospitality and service engagement from a guest's perspective to ensure quality standards are met. They are responsible for conducting audits across various shifts and submitting detailed objective reports to executive leadership.
Candidates should have three to five years of experience in hotels, resorts, or luxury residential communities. Must possess reliable transportation and the ability to work independently and discreetly.
The Quality Assurance Auditor possesses a thorough understanding of the service engagement expectations set forth by our company and our clients. Quality Assurance Auditors must have knowledge of quality control procedures and the ability to assess whether or not associates perform and deliver the experience as identified by our audit criteria. They are able to effectively manage working time and possess a thoroughly developed analytical skill set. They must also be able to coordinate auditing teams across all three shifts of operations and ensure proper communication with executive leadership. Quality Assurance Auditors may be required to travel extensively to audit all associates and operations.
The educational and training requirements:
Quality Assurance Auditors are required to understand hospitality-centric operations typically experienced at hotels, resorts or luxury residential communities. The Quality Assurance Auditor assesses a wide variety of hospitality quality control standards. Therefore, three to five years of hotel, resort or related experience is preferred.
Quality Assurance Auditor Tasks & Requirements
A full-service concierge solution providing luxury, hotel-style services to a variety of properties. #ACultureOfService
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style services to a variety of properties including but not limited to, mixed-use, multifamily, condominium, and commercial properties. Our drive for excellence and passion for hospitality empowers our associates to always be committed to providing quality service and unparalleled support so residents and guests can have a memorable experience. > Customizable to fit the needs of our clients and resolve their unique challenges. > Boost resident engagement and satisfaction by enhancing their living experience with our value-adding services that will ultimately increase resident retention. > Our clients will gain peace of mind by safeguarding their property. > Top-notch training and continuous development to all our associates to ensure efficient, consistent, and professional service.
Offices: 12530 Lebanon Rd, 206, Frisco, Texas 75035, US
View all jobs at Stratton AmenitiesA full-service concierge solution providing luxury, hotel-style services to a variety of properties. #ACultureOfService
Stratton Amenities is a full-service concierge solution providing luxury, hotel-style services to a variety of properties including but not limited to, mixed-use, multifamily, condominium, and commercial properties. Our drive for excellence and passion for hospitality empowers our associates to always be committed to providing quality service and unparalleled support so residents and guests can have a memorable experience. > Customizable to fit the needs of our clients and resolve their unique challenges. > Boost resident engagement and satisfaction by enhancing their living experience with our value-adding services that will ultimately increase resident retention. > Our clients will gain peace of mind by safeguarding their property. > Top-notch training and continuous development to all our associates to ensure efficient, consistent, and professional service.
Offices: 12530 Lebanon Rd, 206, Frisco, Texas 75035, US
View all jobs at Stratton Amenities