Telecommunications Operator — St. Elizabeth Youngstown Hospital
Youngstown, Ohio, United States · On-site
Entry level
Telecommunications Operator – St. Elizabeth Youngstown Hospital Shift/Schedule Part Time - Scheduled for 16 hours per week Shift Times - Rotating (Availability required on all shifts as needed) Rotating Weekends & Holida…
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Other
high school
Competitive Pay, Incentives, Referral Bonuses, 403(b) With Employer Contributions, Medical Insurance, Dental Insurance
Posted 37d ago
~16 hrs/week
Responsibilities
Serve as the hospital's telephone receptionist, managing internal and external communications via a computerized console. Coordinate emergency responses by monitoring alarm panels and dispatching necessary personnel according to established protocols.
Requirements
A high school diploma or GED is required for this position. One year of experience as a switchboard operator, 911 dispatcher, or call center agent is preferred.
Full job description
Telecommunications Operator – St. Elizabeth Youngstown Hospital
Shift/Schedule
Part Time - Scheduled for 16 hours per week
Shift Times - Rotating (Availability required on all shifts as needed)
Rotating Weekends & Holidays
Summary of Primary Function/General Purpose of Position:
Serve as hospital’s telephone receptionist welcoming patients and other customers by offering service and assistance in a pleasant and professional manner.
Essential Functions:
Operates computerized telephone console to assure efficient communications; Determines the reason for the customer’s contact (both internal and external)and facilitates communications answering calls promptly and forwarding calls to appropriate locations.
Perform public address and paging mechanisms for contacting hospital personnel and physicians according to established standards.
Monitor, assign and replace pagers for staff.
Perform a broad scope of technical operations of the telecommunications system including: Coordinate with departments for telephone repairs, moves and/or changes, insure callers on procedures for Voice mail, paging, help desk questions, etc, Maintain all paging equipment and emergency radios, and Maintain physician log sheets and daily emergency activity log book
Notify hospital staff of all emergency and critical situations. Have a complete knowledge of hospital disaster plans and the ability to respond immediately following established procedures and protocols.
Record and monitor emergency situations, including fire alarm panel, security panel, hospital panic alarms, Code Adam alerts, 911 calls and other emergency alarms in a rapid manner, accordingly, to established protocols. Notify local police and/or fire when necessary.
Summons/dispatch/page all necessary personnel in an emergency situation. (Code Blue, Trauma, Respiratory, RRT etc.) and records in a daily journal.
Act as an answering service for several departments by locating and paging personnel.
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education/Work Experience
High School Diploma/GED (Required)
One year of experience as a Telecommunications/Switchboard Operator, 911 Dispatcher, or working in a Call Center (preferred)
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.
What we offer
Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support
Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]
Bon Secours Mercy Health (BSMH) is a global Catholic health ministry operating in the United States, Ireland and the Philippines. A $14 billion organization, BSMH delivers care and health services through 47 hospitals and a network of approximately 60,000 associates, including more than 3,000 providers, across 1,200+ sites of care. It is one of the largest health systems in the United States and the largest not-for-profit private healthcare provider in Ireland.
Bon Secours Mercy Health’s portfolio extends beyond hospitals to include ambulatory care, digital capabilities, population health and international operations, as well as a diverse set of companies providing advisory and technology-enabled solutions that strengthen clinical quality, operational performance, data capabilities and financial outcomes.
Rooted in the compassionate ministry of Jesus, BSMH is committed to improving health and well-being in the communities it serves, especially those most in need who are poor, dying and underserved. Across its ministry, Bon Secours Mercy Health provides more than $415 million in community benefit each year, supporting programs and initiatives that address social drivers of health and strengthen communities. Through Global Ministries, BSMH supports underserved communities in Haiti, Peru, South Sudan and the Philippines.
Based on 999 listings with disclosed salaries, most administrative jobs in Ohio pay between $45k–$90k per year. Individual offers vary with seniority, company size, and specialization.
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