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$17/hr–$19/hr
Full-time
high school
Posted 42d ago
~40 hrs/week
Responsibilities
The Patient Representative serves as the first point of contact, greeting patients, managing telephone inquiries, and handling registration and intake. They are responsible for verifying insurance eligibility, collecting payments, and ensuring a professional environment in the public areas.
Requirements
A high school diploma and bilingual proficiency in English and Spanish are required, along with at least one year of experience in customer service and billing. Candidates must be proficient in Microsoft Word and electronic medical records software.
Full job description
Description
The Patient representative (PR) acts as a greeter to patients entering Zufall Health Center as well
answer the telephone, complete registration, and conduct intake as needed. The PR directs
patients to the appropriate destination, answers questions, and explains processes, as well as
reviews required documentation and checks eligibility. Most importantly, the PR supports the
mission and vision of the Zufall Health Center.
Essential Functions, Duties and Responsibilities
Consistently adheres to all departmental policies and procedures
Conducts all aspects of job in a professional and ethical manner
Works independently with little or no supervision but uses available resources for problem resolution as indicated by circumstances or need
Completes assignments in a timely and efficient manner.
Maintains high level of confidentially.
Works collaboratively with team members to assure the optimal outcomes of care and service.
Utilizes departmental resources prudently and appropriately.
Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health Center.
Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues.
Keeps manager or supervisor informed of work related issues at all times.
Performs additional duties as determined by supervisor.
Specific Duties
Interaction with Patients
Greets all visitors to the facility and directs them to their appropriate destination.
Greets patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone.
Answers the telephone and makes appointments or responds to inquiries.
Ensures that the patient brings all supporting documentation to visit.
Reminds patient of appointment time, documentation needed, immunization records for new patient pediatric appointments, and schedules and re-schedules appointments.
Explains processes and forms to patients as needed.
Conducts eligibility checks on insurances.
Collects payments from patients, enters the payment in eCW and prints receipts for patient. PR’s are responsible for the money they collect and ensuring that it is locked in the safe or locked drawer at their desk or in supervisor’s office at all times. Keys to drawers are never to be left in the open.
Communicates with the medical staff regarding patient’s visits.
Assists with printing out requisitions or other forms as needed.
As PR’s are in the public areas, they should present themselves always as professional and friendly, and act as a team player in all situations. They are responsible for keeping their personal areas and their surrounding public areas neat and clean and should routinely “straighten up” during the day.
Appearance of attire and possessions: PR’s should keep their “scrubs” that they wear in good condition, clean and neat. Only Zufall jackets are to be worn over scrubs. Wearing of personal sweaters or sweatshirts are not allowed. Only white T shirts are allowed under scrubs and clean sneakers are to be worn. No personal clothing or possessions are to be visible at their desk or on the back of the chair. This includes cell phones which should never be taken out, for any reason in an area where patients are allowed, regardless of whether or patients or visitors are present.
PR’s are hired as a PR I. They remain at this level during their initial training and after three months of employment are required to take an exam which covers all of the material that is required to perform their duties. It includes but is not limited to customer satisfaction, telephone encounters, refill processes, insurances, registration of patients, special population definitions, HIPAA, compliance and Zufall policies and procedures.
Staff will have three opportunities to pass the exam. If they do not pass at their first or second try they will be given additional training. If however, they fail three times, they will be terminated.
Communication
Maintains patients’ confidentiality in compliance with HIPAA and other federal, state and local regulations as stated in the ZHC policies and procedures manual.
Answers inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department.
Reads, writes, speaks, understands, and communicates in English and Spanish sufficiently to perform the duties of this position.
Requirements
Has knowledge of computer software programs such as Microsoft Word, and electronic medical records.
Have excellent customer service skills.
Be able to work with very little supervision.
Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent
changes in insurances rules and coverage changes.
Be able to understand, carry out, and remember verbal and written instructions.
Bilingual English and Spanish required.
Education, Training and Experience
High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred
Possess a current, unrestricted New Jersey operator license issued by the New Jersey Division of
Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed.
Have minimum of 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances.
Experience in a clinical/ambulatory care setting preferred
Related keywords
HealthcarePatient IntakeeCWHIPAAMedical BillingInsurance VerificationAmbulatory CareCustomer SatisfactionPatient CoordinationMedical Records
Community health center providing access to quality and affordable care in northern and central New Jersey.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1990
Headquarters
Dover, New Jersey
LinkedIn followers
4,573
Total funding
$130K
Founded in 1990, Zufall Health is an award-winning, nonprofit, state-licensed community health center that provides access to quality and affordable medical, dental, and behavioral health services to people and communities who experience barriers to care. More than 50,000 patients are served annually at its headquarters site in Dover as well as offices in Bridgewater, Flemington, Franklin Township, Morristown, Newton, Plainsboro, Somerville, Hackettstown, West Orange, and on its Highlands Health Van and Zufall Health Delta Dental Mobile.
Offices: 18 W Blackwell St, Dover, New Jersey 07801, US · 17 S Warren St, Dover, New Jersey 07801, US · 4 Atno Ave, Morristown, New Jersey 07960, US · 85 Washington St, Morristown, New Jersey 07960, US · 117 Seber Rd, Building 5, Hackettstown, New Jersey 07840, US
Primary CareOral HealthBehavioral HealthPatient NavigationHIV/AIDS ServicesWomen's HealthCancer ScreeningPediatricsMobile Health ServicesOutreach
How much do Administrative jobs in New Jersey pay?
Based on 1282 listings with disclosed salaries, most administrative jobs in New Jersey pay between $52k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in New Jersey right now?
There are currently 6,065 open administrative positions in New Jersey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in New Jersey?
Companies currently hiring include Hackensack Meridian Health, Cooper University Health Care, Atlantic Health, Summit Health, Laboratory Corporation of America Holdings, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in New Jersey?
Yes — 673 of the 6065 open administrative positions offer remote or hybrid work (191 remote, 482 hybrid).
How do I apply for Administrative jobs in New Jersey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.