Business Operations Manager

Department: Business Operations

Employment Type: Full Time

Location: Los Angeles, CA

Reporting To: Senior Director of Finance and Business Operations

Compensation: $65,000 - $75,000 / year

Description

Key Responsibilities

• Manage accounts receivable, invoicing, payment processing, collections, member billing, and financial reconciliations for both the Guild and Foundation.
• Generate financial reports, post weekly batches and settlements, prepare sales tax worksheets, and support month-end reconciliation activities with an outside accounting firm.
• Contribute to annual budget preparation and monitor departmental spending against established budgets.
• Assist in maintaining data integrity, build reports and dashboards, and support ongoing CRM management.
• Manage software licensing, user provisioning, renewals, and vendor relationships for the organization's cloud-based platforms.
• Participate in planning activities for future database migration and system implementation projects, including documenting business requirements and reviewing functional specifications.
• Coordinate office operations, including facilities, utilities, telecommunications, vendor management, and basic IT support with external service providers.
• Support operational workflows for Contract Services safety courses, the online merchandise store, and annual awards fulfillment
• Perform other job-related duties as assigned.

Skills, Knowledge and Expertise

• 3–5 years of experience in business operations, bookkeeping, accounting, or nonprofit financial administration.
• 2 two years of relevant CRM administration experience, including report development, dashboard creation, data management, and object administration preferred. Experience with HubSpot is a plus.
• Strong knowledge of accounts receivable, accounts payable, invoicing, reconciliations, and general ledger processes.
• Advanced proficiency in Microsoft Excel or Google Sheets, including pivot tables, formulas, and data analysis.
• Experience supporting budgeting, financial reporting, and cloud-based business applications.
• Familiarity with PCI-DSS standards and secure financial transaction processing.
• Experience with QuickBooks Online, Bill.com, and Tallie is preferred.
• Experience working in a nonprofit, guild, union, or entertainment industry association, or participating in a CRM migration or software implementation, is preferred.

Core Competencies

• Financial Acumen – Interpreting and applying understanding of key financial indicators to make better business decisions
• Tech Savvy – Anticipating and adopting innovations in business-building digital technology applications
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals
• Manages Complexity – Making sense of complex, high quantity, and sometimes contradictory information
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives

• Compensation Range: $65,000-$75,000, commensurate with skills and experience.
• This is a full-time position that reports to the Senior Director of Finance and Business Operations.
• Work Location & Schedule: Los Angeles, CA. The Guild operates on a hybrid schedule, requiring in-office presence Tuesday through Thursday, with remote work flexibility on Mondays and Fridays.

• PGA offers employees medical, dental, and vision coverage options.
• The Guild has 10 paid holidays per year and 2 paid personal days.
• For employees based in California, monthly parking at the PGA office is paid by the Guild.