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Full-time
high school
Base Pay, Bonuses, Medical Insurance, Dental Insurance, Vision Insurance, 401k
Posted 43d ago
~40 hrs/week
Responsibilities
The role involves managing client relationships by processing banking transactions, opening accounts, and recommending financial products to meet client needs. Additionally, the representative is responsible for operational excellence, including cash balancing and ensuring regulatory compliance.
Requirements
Candidates must have a high school diploma and at least one year of banking or sales experience, including six months of active selling. S.A.F.E Act registration and the ability to obtain a Notary Public designation are required.
Full job description
First Merchants Bank is seeking a Customer Relationship Representative to join our team! This position will execute on individual and team sales and service metrics to help the banking center achieve the strategic and tactical goals of the company. Responsible for providing high quality customer service by accurately completing bank transactions and opening deposit accounts and processing loan applications while identifying and recommending products, services, and digital tools to meet the current and future financial needs of bank Clients. Deliver upon a meaningful customer service experience while exceeding personal production goals.
As part of this role you will:
Customer Experience and Relationship Management
Deliver high-quality customer service by addressing a wide range of general banking needs in a fast-paced, relationship-focused banking center environment.
Proactively engage clients in meaningful conversations to understand current and future financial needs and recommend appropriate products, services, and digital solutions.
Resolve client inquiries, concerns, and complaints within scope of authority, ensuring timely resolution and a positive client experience.
Utilize customer feedback and service insights to strengthen client relationships, build loyalty, and create client advocates.
Maintain accurate client records and account information to support ongoing relationship management.
Operational Excellence
Accurately process everyday monetary transactions, including deposits, withdrawals, loan payments, check cashing, night deposits, cashier’s checks, money orders, and change orders.
Perform operational responsibilities as needed, including balancing cash, teller cash recyclers (TCR), vault, ATM, and branch transactions.
Process non-monetary client requests, such as stop payments, debit card orders, address changes, and check orders, in accordance with policy.
Support banking center operations by adhering to internal controls, completing daily security procedures, and ensuring compliance with policies and procedures.
Monitor and resolve deposit and loan exceptions in a timely manner and escalate issues as appropriate.
Sales and Business Development
Actively lead and participate in sales and service activities to support individual, team, and banking center scorecard goals.
Effectively use guided conversations and relationship management tools to identify opportunities to deepen client relationships.
Open new consumer and business accounts and process loan applications for new and existing clients.
Utilize digital tools to educate clients and enroll them in electronic banking products and services during account opening and onboarding.
Engage in teleconsulting activities, including call blocks and call nights, to support achievement of sales goals.
Utilize CRM and sales tools to document, track, and manage client interactions and incentive plan activity.
Recognize and pursue new business opportunities, including making partner referrals for merchant services, treasury management, mortgages, and investments.
Team Collaboration and Leadership
Actively participate in the sales management process, including daily huddles, weekly meetings, coaching sessions, and touch bases.
Provide guidance and support to associates related to operational procedures, service standards, and sales practices.
Assist the Banking Center Manager with administrative and operational activities, including audits, branch balancing, and efficiency initiatives.
Serve as a resource for associates regarding problem resolution and procedural questions.
High-performing Client Relationship Representatives may serve as a Banking Center Mentor.
Risk Management and Compliance
Ensure compliance with all applicable regulations, policies, and reporting requirements, including but not limited to BSA, OFAC, CIP, EDD, and information security standards.
Complete required training and stay current on regulatory, operational, and product knowledge expectations.
To be successful in this position, we require the following:
High school diploma or equivalent (GED).
A minimum of one (1) year of banking, sales, or related experience. At least six months of experience selling products or services.
This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
Ability to obtain Notary Public designation.
Ability to multi-task in a fast-paced environment.
In-depth knowledge of products/services offered by the bank (all lines of business).
The following would be a plus:
Prior banking experience.
Ability to sell and cross-sell bank products and services.
First Merchants offers the following:
Base Pay PLUS Bonuses
Medical, Dental and Vision Insurance
401k
Health Savings and Flexible Spending Accounts
Vacation/Sick Time
Paid Holidays
Paid Parental Leave
Tuition Reimbursement
Additional Benefits
A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
First Merchants Corporation is the largest financial services holding company in Central Indiana, headquartered in Muncie, Indiana. The Corporation has one full-service bank charter, First Merchants Bank. The Bank also operates as First Merchants Private Wealth Advisors (as a division of First Merchants Bank). First Merchants Corporation’s common stock is traded on the NASDAQ Global Select Market System under the symbol FRME.
First Merchants offers customers broad financial services throughout locations in Indiana, Ohio, Illinois and Michigan providing:
• Commercial Banking (business) – checking, treasury management, card services, financing, loans, electronic banking, online and mobile banking.
• Personal Banking (consumer) – checking, savings, CDs, mortgages, loans, IRAs, HSAs, online and mobile banking.
• Private Wealth Advisors - trusts, investments, 401(k) plans, 403(b) plans, profit sharing plans, pension plans, cross-tested plans, cash balance plans, Flexible Spending Accounts, IRAs, SEP IRAs, and succession planning.
First Merchants is committed to customers by:
• Developing strong relationships.
o As financial advisors – our professionals listen and provide solutions
o The tenure of our professionals averages eight years, meaning you will enjoy continuity of service
o We hire local professionals from the communities we serve
• Customers benefit from local decision making.
o Decisions are made faster
o The process is streamlined, with each customer having a single point of contact.
o Our financial professionals are empowered to develop tailored solutions.
• The local communities we serve benefit from First Merchants’ involvement and support.
Member FDIC, Equal Housing Lender. Investment Management solutions provided by First Merchants Private Wealth Advisors may not be FDIC insured, are not deposits of First Merchants Bank and may lose value. First Merchants and the shield logo are registered service marks of First Merchants Corporation.
Offices: 200 East Jackson Street, Muncie, IN 47305, US · 100 East State Street, Pendleton, IN 46064, US · 1121 East Main Street, Plainfield, IN 46168, US · 2329 North Salisbury Street, West Lafayette, IN 47906, US · 8301 South Cass Avenue, Darien, IL 60561, US
Based on 588 listings with disclosed salaries, most administrative jobs in Michigan pay between $50k–$91k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Michigan right now?
There are currently 7,053 open administrative positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Michigan?
Companies currently hiring include Corewell Health, St. Peter's Health Partners, McLaren Health Care, MyMichigan Health, Detroit Medical Center, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Michigan?
Yes — 738 of the 7053 open administrative positions offer remote or hybrid work (193 remote, 545 hybrid).
How do I apply for Administrative jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.