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$17/hr–$17/hr
Full-time
high school
Free Black Card Membership, Paid Time Off (PTO), Health Insurance, Medical & Prescription Drug Plans, HSA (Health Savings Account), Dental
Posted 40d ago
~40 hrs/week
Responsibilities
The Member Services Representative is responsible for providing exceptional customer service, greeting members, and handling front desk activities. Additionally, they must maintain the cleanliness and safety of the club by sanitizing equipment and facilities.
Requirements
Candidates must be at least 16 years old (18 for overnight shifts) with a high school education and the ability to lift up to 50 lbs. A positive attitude, reliability, and basic computer skills are required.
Full job description
Job DetailsLevel: EntryJob Location: W Lincoln Park Fitness LLC - Chicago, IL 60614Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.05 - $17.05 HourlyJob Shift: See Job DescriptionJob Category: Customer ServiceJob Summary
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
Schedule
Full Time
Monday - Friday: 2:00 PM to 10:00 PM 8-hour shift
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk-related activities, including:
Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours of the facility. Facilitate needed updates to members’ accounts. Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.
Maintain the cleanliness, organization, and safety of the club.
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor. Stock locker rooms with proper supplies/paper products. Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.
Follow the "Lost and Found Policy" and turn in lost member property to management immediately. Other responsibilities as asked by management.
Benefits
FREE Black Card Membership! Paid Time Off (PTO) Health Insurance - First of the month following hire date Medical & Prescription drug plans HSA (Health Savings Account) Dental Vison Life/AD&D Voluntary Short Term Disability (STD) Voluntary Long Term Disability (LTD), and other additional voluntary benefits! 401k plan after 3 months of service
QualificationsQualifications
Must be a minimum of 16 years of age. Must be able to Lift, pull, push a minimum of 25lbs. Upbeat and positive attitude. Punctuality and reliability are a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Basic computer proficiency. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Satisfactory background check.
Overnight, Additional Qualification(s)
Must be 18 years of age or older. Must be able to work alone and independently.
Physical Demands
Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift.
How to Apply
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
E-Verify STATEMENT
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
EOE STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Related keywords
Customer ServiceFront DeskGym ManagementFacility ToursSanitizationMember Sign-upPlanet FitnessRetailHospitalityHealth Club
A judgement-free workout designed to reward members, not intimidate them.
Industry
Wellness and Fitness Services
Company size
1,001-5,000 employees
Founded
2010
Headquarters
Rosemont, Illinois
LinkedIn followers
1,650
Headquartered in Rosemont, IL., Pinnacle Fit Clubs LLC owns and operates more 93 Planet Fitness locations across the United States. With more than 1,200 employees, our fitness professionals provide members a judgement-free fitness experience where people get rewarded and supported versus intimated and shamed.
Offices: 6400 Shafer Ct, 250, Rosemont, Illinois 60018, US
Based on 2613 listings with disclosed salaries, most administrative jobs in Illinois pay between $50k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Illinois right now?
There are currently 11,207 open administrative positions in Illinois listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Illinois?
Companies currently hiring include Northwestern Medicine, Chicago Public Schools, OSF HealthCare, Illinois Department of Children and Family Services, Nevada System of Higher Education, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Illinois?
Yes — 1818 of the 11207 open administrative positions offer remote or hybrid work (415 remote, 1403 hybrid).
How do I apply for Administrative jobs in Illinois?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.