Illinois, United States · Remote OK
$100k–$120k/yr
Come make a difference and consider this unique opportunity to step into a rewarding career. Amazing Opportunity and Great Place to Work! Our Story At Alight, we believe a company’s success starts with its people. Alight…
Skills: Client management, Relationship management, Strategic planning, Retention strategy, Negotiation
Noida, Uttar Pradesh, India · On-site
Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: …
Skills: Financial analysis, Accounting, Invoicing, Data analysis, Critical thinking
Hardin County, Tennessee, United States · Remote OK
$100k–$120k/yr
Come make a difference and consider this unique opportunity to step into a rewarding career. Amazing Opportunity and Great Place to Work! Our Story At Alight, we believe a company’s success starts with its people. Alight…
Skills: Client management, Relationship management, Strategic planning, Retention strategy, Negotiation
Noida, Uttar Pradesh, India · On-site
Designation-Benefits Operations Administrator (BOA) Key Expectations Process all activities related to client benefit plans with high accuracy and timeliness.Consistently meet or exceed client Service Level Agreements (S…
Skills: Transaction processing, Attention to detail, MS Office, Typing, Written communication
Hardin County, Tennessee, United States · Remote OK
$45k–$71k/yr
Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity with a goal-oriented team? Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come d…
Skills: Client management, Health benefits, Project management, Analytical skills, Problem-solving
Gurgaon, Haryana, India · On-site
Designation-Benefits Operations Administrator (BOA) Key Expectations Process all activities related to client benefit plans with high accuracy and timeliness.Consistently meet or exceed client Service Level Agreements (S…
Skills: Attention to detail, Transaction processing, MS Office, Typing, Written communication
Gurgaon, Haryana, India · On-site
Designation-Benefits Operations Administrator (BOA) Key Expectations Process all activities related to client benefit plans with high accuracy and timeliness.Consistently meet or exceed client Service Level Agreements (S…
Skills: Benefits administration, Transaction processing, Attention to detail, MS Office, Data entry
Deerfield, Illinois, United States · Remote OK
$130k–$170k/yr
Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and p…
Skills: IT operations, People management, Managed file transfer, Control-M, Control-D
Illinois, United States · Remote OK
$45k–$71k/yr
Amazing Opportunity and Great Place to Work! Are you looking for a new opportunity with a goal-oriented team? Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come d…
Skills: Client management, Health benefits delivery, Project management, Analytical skills, Problem-solving
Illinois, United States · Remote OK
$50k–$60k/yr
Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and p…
Skills: Financial Education, Defined Contribution Plans, Defined Benefit Plans, Customer Service, Problem Solving
Gurgaon, Haryana, India · On-site
Designation Lead programmer Analyst Key Expectations Own end-to-end technology delivery (System Analysis, Configuration, and Quality Assurance) for aligned benefits services or product lines. Provide technical leadership…
Skills: System analysis, Configuration, Quality assurance, Technical leadership, Project management
Noida, Uttar Pradesh, India · On-site
Designation-Benefits Operations Administrator (BOA) Key Expectations Process all activities related to client benefit plans with high accuracy and timeliness.Consistently meet or exceed client Service Level Agreements (S…
Skills: Attention to detail, Transaction processing, MS Office, Typing, Written communication
Noida, Uttar Pradesh, India · On-site
Designation-Benefits Operations Administrator (BOA) Key Expectations Process all activities related to client benefit plans with high accuracy and timeliness.Consistently meet or exceed client Service Level Agreements (S…
Skills: Transaction processing, Attention to detail, MS Office, Typing, Written communication
Noida, Uttar Pradesh, India · On-site
Designation-Benefits Operations Administrator (BOA) Key Expectations Process all activities related to client benefit plans with high accuracy and timeliness.Consistently meet or exceed client Service Level Agreements (S…
Skills: Benefits administration, Transaction processing, Attention to detail, MS Office, Data entry
Gurgaon, Haryana, India · On-site
Designation Lead programmer Analyst Key Expectations Own end-to-end technology delivery (System Analysis, Configuration, and Quality Assurance) for aligned benefits services or product lines. Provide technical leadership…
Skills: System analysis, Configuration, Quality assurance, Technical leadership, Project management
Hardin County, Tennessee, United States · Remote OK
$110k–$150k/yr
Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and p…
Skills: AI Governance, Model Risk Management, Compliance, Audit, Privacy
Illinois, United States · Remote OK
$80k–$90k/yr
Amazing Opportunity and Great Place to Work! Do you have advanced experience in absence management leadership? Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come …
Skills: Absence Management, Leadership, Short-Term Disability, Long-Term Disability, Operational Oversight
Illinois, United States · Remote OK
$120k–$145k/yr
Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and p…
Skills: Azure, AWS, Terraform, Azure DevOps, GitHub
Deerfield, Illinois, United States · Remote OK
$130k–$170k/yr
Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and p…
Skills: IT Operations, People Management, Managed File Transfer, Control-M, Control-D
Hardin County, Tennessee, United States · Remote OK
$120k–$135k/yr
Our Story At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and p…
Skills: Azure, AWS, Terraform, Azure DevOps, GitHub
Illinois, United States • Remote OK
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Senior Manager is responsible for the strategy, management, and retention of a complex, high-revenue client portfolio. They will foster strategic relationships, optimize product value, and lead account health initiatives to ensure client success.
Candidates must have at least 5 years of direct client or broker relationship management experience or an advanced degree equivalent. Strong communication, negotiation, and analytical skills are required, along with experience in HR services, disability, and healthcare sectors.
Come make a difference and consider this unique opportunity to step into a rewarding career.
Amazing Opportunity and Great Place to Work!
Our Story
At Alight, we believe a company’s success starts with its people. Alight embraces values that come directly from our people – purposeful, human, united and growth-minded – reflecting our inclusive culture and promise that our clients expect. We are passionate about connecting purpose with impact. Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management.
Our Benefits
With a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities – all within a thriving global organization.
Flexible Working
So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 6 years in a row.
Thanks to the work of every colleague, Alight has received multiple awards of recognition including “Great Place to Work” for the past 7 years and Fortune’s “Best Companies to Work For.” To learn more about our company culture and awards Click Here.
We invite you to join our team! Learn more at careers.alight.com.
The Senior Manager, Client Management, is responsible for strategy, management, and retention of a high-revenue, and complex client portfolio. Fostering strategic relationships with clients and brokers, and optimizing the value clients gain from Alight's products and solutions.
Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders, particularly broker consultants.
Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from Implementation to Service. Advocating to ensure business readiness and client success.
Persuading, motivating, and inspiring action toward desired outcomes. Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
Consulting with clients regularly on best practices to increase product adoption and utilization and to maximize value across the client’s solution suite.
Owning the Account Health strategy for assigned client accounts. Proactively monitoring and identifying client retention risk; Designing and executing success plans to resolve issues and mitigate risk.
Strategizing, preparing, and conducting Quarterly and Annual Client Business Reviews. Tailoring content for client-focused discussions and aligning value-driven messaging with client-specific goals and outcomes.
Informing clients of changes in legislation that affect disability, workers compensation and FMLA management.
Acting as a change agent; Seeks out and pursues new ideas for continuous improvement.
Traveling to attend internal meetings, client meetings, and industry conferences/meetings as needed.
5 years of direct Client/Broker Relationship management experience or advanced degree equivalent.
Have excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and key Client/Broker contacts.
Display compelling analytical skills with the ability to translate data into actionable insights.
Have experience managing pricing and financial models.
Possess ability to partner with the Sales/Commercial Team to identify expansion opportunities.
Have experience leading innovative and effective client engagement strategies focused on client satisfaction, retention, and expansion.
Have experience in HR services, business management, disability/absence, and healthcare.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.
We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected].
Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ disabled persons, disabled veterans, and other covered veterans.
Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request reasonable accommodations/modifications by contacting their recruiter.
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the Employing Country and with Alight.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum :
100,000.00 USDMaximum :
120,000.00 USDPay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight
DISCLAIMER:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.
Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
Alight is a leading benefits administration provider of health, wealth, leave and point solutions for many of the world’s largest organizations and over 30 million people. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more at alight.com.
Offices: 510 Lake Cook Rd, Suite 400, Deerfield, Illinois 60015, US
Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
Alight is a leading benefits administration provider of health, wealth, leave and point solutions for many of the world’s largest organizations and over 30 million people. Through the administration of employee benefits, Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. Our Alight Worklife® platform empowers employers to gain a deeper understanding of their workforce and engage them throughout life’s most important moments with personalized benefits management and data-driven insights, leading to increased employee wellbeing, engagement and productivity. Learn more at alight.com.
Offices: 510 Lake Cook Rd, Suite 400, Deerfield, Illinois 60015, US
