Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership,…
Skills: Help Desk Management, IT Service Management, SLA Compliance, IAM, Cloud Authentication
Company Description Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership,…
Skills: Help Desk Management, IT Service Management, SLA Compliance, IAM, Cloud Authentication
Join Atlas Air Worldwide. Move the World with Us! At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in o…
The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. We are a team of innovators who strive…
Skills: Hardware Integration, Calibration Software, MATLAB, Python, C++
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the li…
Service Desk Technician Level 2 - Orlando, FL (on-site)
Orlando, Florida, United States · On-site
Mid level
Position Overview: The IT Support Tech is a member of the Internal Systems IT Support Team responsible for providing in-person and remote IT support to ARx staff and team members in our Southpark office. Additional respo…
Skills: Windows 10, Macintosh, Microsoft Office 365, PC Imaging, iOS Support
Senior Interactive Producer Department: Innovation Employment Type: Full Time Location: Noë & Associates Miami Description Noë & Associates is growing our Innovation Department in Miami. We are seeking a technical and or…
About Us At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professiona…
Skills: Executive Support, Calendar Management, Project Coordination, Workflow Management, Professional Communication
Responsible for safeguarding confidentiality, integrity, and availability of data, applications, infrastructure, and AI systems across the organization. The Security Analyst leads day-to-day operations of the company&rsq…
Sr. Technical Support Engineer- L4 (IBM i) Responsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood and implemented in a…
Skills: IBM i, IBM Power Hardware, VIOS Configuration, PowerHA, SAN Replication
Senior Legal Specialist, Data Analyst/AI Specialist - Commercial Law Group
Lake Mary, Florida, United States · On-site
$59k–$111k/yr
Mid level$3.4B raised
In this role, you’ll make an impact in the following ways: Collaborating with attorneys to design, develop, and manage BNY Legal’s custom-built AI solutions to modernize the Legal Department's operations, including devel…
Skills: Data Analytics, AI Workflow Design, Legal Operations, Contract Lifecycle Management, AI Governance
We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe. Lead Software Engineer, Menu Platform Franchise World Headquarters, LLC Why Join Subway? At Subway, we a…
Koniag Professional Services LLC, a Koniag Government Services company, is seeking a Project Manager with a TS/SCI security clearance to support KPS and our government customer at MacDill AFB, Tampa, FL. This position is…
Koniag Professional Services LLC, a Koniag Government Services company, is seeking a DODAF Architect with a TS/SCI security clearance to support KPS and our government customer at MacDill AFB, Tampa, FL. This position is…
Skills: DODAF, Enterprise Architecture, EA Engineering, Network Architecture Design, Information Exchange Requirements
Together, we own our company, our future, and our shared success. As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibili…
Skills: AI Program Management, Project Management, Power Delivery, Grid Infrastructure, EPC Project Execution
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: Yes CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the TimeDescription At Northrop Grumman, our employees have incredible opportunit…
Florida Crystals Corporation is a fully integrated cane sugar company. Florida Crystals regeneratively farms sugarcane and rice in South Florida, where it owns two sugar mills, a sugar refinery, a packaging and distribut…
Skills: Data Mining, Statistics, Predictive Analytics, Python, R
Bay Harbor Islands, Florida, United States · On-site
Senior$450M raised
About the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hote…
About HV Talent Group At HV Talent Group, we help talented professionals like you connect with top employers nationwide. As a trusted recruiting partner to industry-leading companies, we focus on direct-hire placements t…
Skills: Primavera P6, CPM Scheduling, Power BI, Power Query, Microsoft Power Automate
Job DetailsJob Location: UCP Downtown BETA Campus - Orlando, FL 32807Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $17.00 - $19.00 HourlyJob Category: EducationLooking to make a difference in an inn…
Skills: Robotics, Data Collection, Instructional Technology, Special Education, Technical Support
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$60k–$124k/yr
Full-time
bachelor degree
Posted 35d ago
~40 hrs/week
Responsibilities
Lead global authentication support operations and manage help desk workflows using ITSM platforms like ServiceNow or JIRA. Develop and enforce SLAs while providing technical support for CAC, SSO, and MFA access control policies.
Requirements
Requires an active TS-SCI clearance and a Bachelor's degree in IT or five years of equivalent experience. Must have demonstrated experience managing help desk teams and proficiency in ITIL service management principles.
Full job description
Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
This position is contingent upon contract award
SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence
Qualifications
Minimum Requirements
Active TS-SCI Clearance.
Bachelor's degree in Information Technology, Computer Science, or a related field, or
five (5) years of equivalent experience in IT service management.
Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
Strong customer service, team leadership, and incident resolution skills are required.
Preferred Qualifications
Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Additional Information
Work Environment
Normal office conditions.
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.
Clearance Requirement: Top Secret/SCI
Compensation: USD 59644 - USD 123877 - yearly
Related keywords
TS-SCI ClearanceIAMServiceNowJIRAITILCACSSOMFASLAITSMCloud AuthenticationDoDITIL Foundation CertificationMicrosoft Certified: Modern Desktop Administrator AssociateCompTIA A+Data Ecosystem
Founded in 1989 and headquartered in Reston, Virginia, SOSi is a private, founder-led defense and government solutions firm specializing in advanced technology systems and mission support. Our capabilities span data science, software development, network engineering, intelligence, surveillance and reconnaissance (ISR), language services, and logistics—delivered across 16+ countries to the customers who need them most.
We lead with technology. From the DoW's largest data-centric, Zero Trust mission partner network to AI-powered intelligence platforms and cloud-native solutions, SOSi engineers the systems that enable U.S. and allied forces to operate, decide, and win. More than 25% of our workforce are veterans—because this mission is personal.
Where others see the size of the challenge, we say #ChallengeAccepted
--
Fraud Alert:
Recruitment fraud is a growing trend where fraudsters impersonate SOSi and its employees to deceive job seekers with fake employment opportunities. These scams typically involve fake job postings, unauthorized email accounts, or forged documents claiming to be from SOSi. The intent is to gain access to your personal information, including banking details, credit card numbers, or social security numbers.
Please be aware that all legitimate SOSi communications come from official @sosi.com or @sosi.us email addresses, and we never request personal information during initial contact. Our official careers site can be found at sosi.com/careers and our corporate site at sosi.com.
If you receive a suspicious job offer claiming to be from SOSi, contact us directly at [email protected] to verify its legitimacy.
Offices: 1881 Campus Commons Drive, Suite 500, Reston, Virginia 22191, US
Based on 2561 listings with disclosed salaries, most technology jobs in Florida pay between $77k–$196k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Florida right now?
There are currently 6,189 open technology positions in Florida listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Florida?
Companies currently hiring include Northrop Grumman, Northrop Grumman Mission Systems, Inc., L3Harris Technologies, AgileEngine, University of Miami Health System-Uhealth, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Florida?
Yes — 2397 of the 6189 open technology positions offer remote or hybrid work (1036 remote, 1361 hybrid).
How do I apply for Technology jobs in Florida?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.