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Full-time
bachelor degree, professional certificate
Posted 3d ago
~40 hrs/week
Responsibilities
The Helpdesk Technician III provides advanced technical support for hardware, software, and network issues to ensure minimal downtime. This role also involves mentoring junior staff and developing technical documentation and best practices for the organization.
Requirements
Candidates must have a bachelor's degree in IT or a related field and 5 years of experience in technical support. Proficiency in Windows, macOS, and networking fundamentals is required, with certifications like CompTIA A+ preferred.
Full job description
We are seeking a Helpdesk Technician III to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
The Helpdesk Technician III plays an essential role in ensuring the smooth operation and support of an organization's IT infrastructure by providing advanced technical assistance and troubleshooting. This position serves as a senior-level resource for resolving complex hardware, software, and network issues that frontline support cannot address. The Helpdesk Technician III will collaborate closely with IT teams and end-users to diagnose problems, implement solutions, and maintain system performance and security. Additionally, this role involves contributing to the development of support documentation and best practices. Ultimately, the Helpdesk Technician III ensures minimal downtime and optimal user satisfaction through expert problem resolution and proactive system maintenance.
Minimum Qualifications:
Bachelor’s degree in Information Technology, Computer Science, or a related field.
5 years of experience in helpdesk or technical support role with progressively increasing responsibilities.
Strong knowledge of Windows and macOS operating systems, common business applications, and networking fundamentals.
Experience with troubleshooting hardware components, software installations, and network connectivity issues.
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
Relevant experience may substitute for the educational requirement on a year-for-year basis.
Preferred Qualifications:
Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Associate (MCSA), or equivalent.
Experience with remote support tools, ticketing systems, and IT asset management software.
Familiarity with virtualization technologies, cloud services, and cybersecurity best practices.
Prior experience mentoring or leading junior technical staff.
Responsibilities:
Demonstrate commitment to Our Mission and models ILS Experience Standards of Excellence.
Respond to and resolve incoming helpdesk requests via phone, email, or ticketing system in a timely and professional manner.
Provide advanced technical support to diagnose, troubleshoot and resolve hardware, software, and network connectivity issues for end-users, including desktops, laptops, printers, mobile devices and other peripheral devices.
Install and configure software and hardware including setting up physical components (and installing operating systems, drivers, and applications.
Document all support activities and resolutions accurately in the helpdesk ticketing system to maintain clear communication and tracking.
Collaborate with senior IT staff to escalate unresolved issues.
Participate in ongoing training to stay current with healthcare IT systems and best practices.
Participate in on-call rotations and respond promptly to critical incidents to minimize business disruption.
Guide other helpdesk technicians by sharing expertise and providing guidance on technical challenges.
Document technical procedures, solutions, and user guides to enhance the knowledge base and support efficiency.
We are a compassionate team committed to improving the quality of life for the most vulnerable populations.
Industry
Hospitals and Health Care
Company size
501-1,000 employees
Founded
2001
Headquarters
Miami, FL
LinkedIn followers
9,982
Independent Living Systems, LLC, offers a comprehensive range of clinical and third-party administrative services to managed care organizations and providers that serve high-cost, complex member populations in the Medicare, Medicaid and Dual-Eligible Market.
Independent Living Systems has been an industry leader in managing home and community-based programs for over 16 years. Leveraging ILS’ award winning technology platform, ILS provides assistance beyond the clinical realm at every stage of care from hospitalization to the treatment of chronic illnesses to personalized care management including nutritional support.
As one of the country’s leading providers of Nutritional Support Services and medically tailored meals, ILS provides nutrition counseling and home delivered meals for individuals transitioning from acute settings to the home as well as for those combatting the effects of one or more chronic diseases.
In partnership with health plans, providers, hospitals, and pharmaceutical and medical device companies, ILS provides solutions aimed at improving health outcomes while rebalancing costs.
ILS’ suite of products and services include:
MLTSS - Managed Long-Term Services Supports
Suite of solutions including assessments, care management, and coordination of home and community-based services, care planning, and back-office support
CCM - Comprehensive Care Management
A streamlined solution for ongoing care management and care optimization targeted towards special needs populations and special needs plans
Meals and Nutrition
One of the nation’s largest nutritional providers delivering consistent, high-quality therapeutic meals to elderly and at-risk populations
TPA – Third Party Administration
A fully integrated business and technology offering to support all administrative and financial reporting requirements of health plans and risk bearing entities
MSO – Management Services Organization
Population and provider-based interventions to address utilization and monitor unit costs of services
For more information please contact us via email at [email protected].
Offices: 5200 Blue Lagoon Drive, Suite 500, Miami, FL 33126, US · 4601 NW 77th Ave, Miami, Florida, US · 810 7th Ave, New York, NY 10019, US · 2311 W 22nd St, Oak Brook, Illinois 60523, US · 550 N Brand Blvd, Glendale, California 91203, US
Health and Long Term Care Management Services CompanyHealth CareLong Term CareNutritionCare TransitionsThird Party AdministrativeDual EligiblesMedicareMedicaidInsurance
How much do Technology jobs in Tallahassee, FL pay?
Based on 60 listings with disclosed salaries, most technology jobs in Tallahassee, FL pay between $47k–$178k per year. Individual offers vary with seniority, company size, and specialization.
How many Technology jobs are open in Tallahassee, FL right now?
There are currently 120 open technology positions in Tallahassee, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Technology roles in Tallahassee, FL?
Companies currently hiring include Florida Department of Agriculture and Consumer Services, AgileEngine, Crowe, L3Harris Technologies, Tallahassee Memorial HealthCare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Technology jobs in Tallahassee, FL?
Yes — 52 of the 120 open technology positions offer remote or hybrid work (39 remote, 13 hybrid).
How do I apply for Technology jobs in Tallahassee, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.