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Overview Do you tend to have multiple texts, emails, and Facebook conversations going at once? Love helping people but prefer digital communication? We’ve got just the position for you! How would you like to be our new e…
Skills: Digital Communication, Customer Support, Multitasking, Empathy, Conflict Resolution
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Charlotte, North Carolina, United States · On-site
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Full-time
high school, bachelor degree
Bonuses
Posted 18d ago
Apply by Jul 20
~40 hrs/week
Responsibilities
Provide customer support via text, email, and live chat while educating clients on home services and processing service requests. Engage with customers online through reviews and collaborate with other departments to ensure a positive customer experience.
Requirements
Requires a high school diploma and at least one year of digital customer support or sales experience. Candidates must have strong multitasking abilities, a typing speed of at least 50 WPM, and proficiency in Microsoft Office.
Full job description
Overview
Do you tend to have multiple texts, emails, and Facebook conversations going at once? Love helping people but prefer digital communication? We’ve got just the position for you!
How would you like to be our new eSupport Customer Service Specialist?
Your Role
As an eSupport Customer Service Specialist
You’ll support customers who need help. Whether they text, email, or live chat, you’ll be the hero to let them know help is on the way!
You’ll educate customers. You’re gonna learn about some awesome products and services we have. You have an important role in getting this information to our customers so they can make informed decisions about things that could really help their homes!
You’ll engage with customers online. When customers post reviews online, you’ll connect with them. This helps them feel truly heard, and it helps make sure we’re staying true to our reputation as a trusted company!
You’ll process customer requests. When a customer needs service, you’ll log details by using our tracking software for any jobs and changes.
You’ll partner with other departments. Customer service is a team effort, and each department has its role. When we all work together, each customer gets the best experience possible!
Responsibilities
Other Highlights of the Job
You can be yourself! We don’t give you scripts for how you should message customers back. One of the perks of having REAL people answering online messages for us is that customers get to experience genuine connection with someone who wants to help. Your uniqueness is what we love!
We’re open from 6am-midnight, 7 days a week.
HVAC, plumbing, and electrical aren’t just about comfort, they’re about safety, too! When people text or message us for help with their homes, you’ll be that first point of contact that lets them know they’re in the right hands. You’ll be making a huge difference in your community every day!
You will be in training from 8:00AM-4:30PM Monday-Friday.
Once you are out of training, you will work from 1:30PM-Midnight, four days a week! You'll rotate weekends, so some weeks you'll work weekends, and some weeks you won't . You'll always know your schedule in advance!
Start at $19/hr during training, then move up to $21/hr once you're on your shift, with the potential to earn up to an additional $15,000 a year in bonuses!
Morris-Jenkins has been voted Top Workplace USA and Top Workplace Charlotte time and time again! Check out our awards here: Working at Morris-Jenkins Heating, Air, Plumbing, and Electrical | Top Workplaces
Qualifications
All About YOU
You’re great at making people feel comfortable! When something is wrong with your home, it’s easy to get stressed out and scared. You’ve got a knack for showing empathy and taking the time to understand people when they need a listening ear.
You’re great at communication. Not only are you good at listening, but you know the right words (and emojis 😊) to solve problems and make people feel good about it!
You’re a multitasking pro. You don’t have to worry about being bored here. Things can get pretty exciting, and you’re good at keeping up!
You’d much rather text than call. Nowadays, a lot of people prefer to message a company instead of calling. This is the time to get into a fast-growing part of the business!
The world of digital communication is getting bigger and better by the day.
Submit your application online today!
The Super-Fun HR Stuff:
Minimum Qualifications:
High School Diploma or GED
1 year of experience with sales and/or customer support via digital correspondence
Excellent written & verbal communication skills fluently in the English language
Ability to write and communicate concisely, yet persuasively
Impressive Customer Service skills with emphasis on the ability to properly defuse situations and maintain good rapport with customers without verbal communication
Strong multi-tasking skills with the ability to assist multiple customers at a time
Able to think quickly, as well as anticipate & solve problems effectively
Demonstrated competency in Windows-based PC environment, internet, and use of automated systems
Proficient skills in Microsoft Office applications including Word, Excel, and PowerPoint
Keyboard typing proficiency a minimum of 50 WPM
Alignment & commitment to company values (honesty, integrity, fairness, and respect)
Preferred Qualifications:
Bachelor’s degree in related field, such as Business Admin., Marketing, Public Relations, etc.
3+ years of experience in sales and/or customer support via digital correspondence
Prior experience in marketing
Service Titan Experience
Essential Job Functions per the ADA
Mental & Physical Demands and Work Environment: The characteristics described here are representative of those that must be met by a person to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions per the Americans with Disabilities Act (ADA). This job description is subject to change and does not restrict management’s right to assign or reassign duties and responsibilities to this job at any time.
Physical Demands: Must be able to remain in a stationary position, over 90% of time for 10 hour shifts. Constantly operates a computer, phone, and other office equipment.
Mental Demands: Must be able to perceive and distinguish emotions in conversations, as well as deal with adversarial confrontations. Requires an ability to concentrate and prioritize multiple tasks at once. Ability to deal with occasional adversarial confrontations or stressful situations, making prudent decisions in a fast-paced environment in adherence to company values.
Work environment: While performing the duties of this job the noise level is usually moderate. Must maintain confidentiality with customer information.
Rotational Weekend and some Holidays hours required, as needed
Must have reliable attendance and flexible schedule availability
Morris-Jenkins is located in Charlotte, North Carolina. We proudly serve the following cities: Ballantyne, Belmont, Charlotte, Clover, Concord, Cornelius, Davidson, Denver, Fort Mill, Gastonia, Huntersville, Indian Trail, Kannapolis, Lake Norman, Matthews, Mint Hill, Monroe, Mooresville, Mount Holly, Pineville, Rock Hill, and Waxhaw. Charlotte is located in Mecklenburg County, but Morris-Jenkins also services Gaston county, Cabarrus county, Rowan county, Union county, Iredell county, and York county (South Carolina).
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.
Mr. Jenkins Told Me... We were voted Top Workplace USA in 2021, 2023 and 2024!
Industry
Consumer Services
Company size
501-1,000 employees
Founded
1958
Headquarters
Charlotte, North Carolina
LinkedIn followers
5,291
Morris-Jenkins is like family! We’ve been helping people with their heating and air since 1958, and now we even do plumbing! We’re here til midnight, seven days a week, even on holidays! When you call our office, you’ll speak with a real local employee, and they’ll send out one of our expert technicians or plumbers. Morris-Jenkins technicians and plumbers receive ongoing training to make sure they’re always ready to save the day.
Looking for a career? Join our family! Morris-Jenkins won the Charlotte Observer’s “Top Workplace” award in 2016, 2018, 2019, 2020, 2022, and 2023, as well as Top Workplace USA in 2021 and 2023! Here, you can be a part of a company culture like no other! We have huge company breakfasts, fiestas, and more!
Offices: 13725 S Ridge Dr, Charlotte, North Carolina 28273, US
Air ConditioningHeatingHVAC ServiceMaintenanceRepairand InstallationPlumbingServiceHVACCustomer Service
Based on 1961 listings with disclosed salaries, most sales jobs in North Carolina pay between $50k–$163k per year. Individual offers vary with seniority, company size, and specialization.
How many Sales jobs are open in North Carolina right now?
There are currently 9,078 open sales positions in North Carolina listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Sales roles in North Carolina?
Companies currently hiring include Lowe's Companies, Inc., Advance Auto Parts, AutoZone, Circle K, O'Reilly Auto Parts, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Sales jobs in North Carolina?
Yes — 1408 of the 9078 open sales positions offer remote or hybrid work (731 remote, 677 hybrid).
How do I apply for Sales jobs in North Carolina?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.