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$57k–$65k/yr
Full-time
bachelor degree
Posted just now
~40 hrs/week
Responsibilities
The Rentals Manager leads the day-to-day operations of the museum's facility rental program, including supervising staff and ensuring high-quality event execution. They are responsible for managing the sales pipeline, overseeing budgets, and maintaining productive relationships with vendors to meet revenue goals.
Requirements
Candidates must have a college degree in a relevant field or at least 3 years of professional experience in event or hospitality management. Proficiency in CRM or event management systems and the ability to work flexible hours, including weekends and evenings, are required.
Full job description
What if your next event venue included dinosaurs, treehouses, butterflies, and 84 acres of possibilities? Join the Museum of Life and Science as our Rentals Manager and lead the team that brings unforgettable weddings, celebrations, corporate gatherings, and special events to life—all while delivering exceptional client experiences and helping grow a dynamic, revenue-generating program.
Job Title: Rentals Manager
Job Classification: Regular, FT, Exempt
Reports to: Director of Events and Rentals
Position Objective:
Support the Museum’s mission by leading the day-to-day operations and service delivery of the Museum’s facility rental program. This role supervises the Rentals team, supports revenue and departmental goals, and ensures a high-quality client experience from initial inquiry through event execution and post-event follow-up.
Qualifications
Required
College degree in Event Management, Hospitality Management, or a related field, or 3+ years of relevant professional experience
Commitment to the Museum’s mission of sparking curiosity and respect for nature and science
Ability to collaborate effectively across teams, set priorities, and provide clear direction and leadership to staff.
Experience with contracts, budgets, invoices, and revenue goals
Experience responding to client escalations
Proficiency with CRM, event-management, database, or project-management systems
Available to work occasional weekends, evenings, and late nights
Physical ability to be on one’s feet for 8+ hours, travel distances of up to one mile on variable terrain, and lift 25 lbs.
Desired
Sales, business-development, or marketing experience
Experience working in a museum or similar public-facing environment
Previous experience supervising, coaching, or leading staff
Experience in emergency management
Bilingual proficiency in English and Spanish.
Responsibilities
Lead and support a responsive, client-centered sales and planning process that helps convert inquiries into successful rental events while meeting Museum revenue and service goals.
Set daily and weekly priorities for the Rentals team and assign work based on the event calendar, staff availability, and operational needs.
Provide regular supervision, coaching, feedback, and performance evaluations for direct reports.
Maintain oversight of the full rental calendar and identify potential conflicts involving staffing, spaces, equipment, or other Museum resources.
Establish and reinforce consistent team procedures, service standards, planning practices, and client communications.
Hire, train, coach, and develop Rentals staff; partner with Assistant Managers to build team capacity, delegate responsibilities effectively, and ensure appropriate coverage.
Serve as the first point of escalation for clients, vendors, and staff. Resolve routine concerns independently and bring significant policy, financial, safety, or client-service concerns to the Director.
Work closely with other Museum departments to ensure events are appropriately planned and supported.
Serve as the on-site venue manager or Event Captain for complex or high-profile events as needed.
Complete Emergency Coordinator training and serve as an after-hours Emergency Coordinator when needed.
Monitor rental revenue, sales pipeline, departmental expenses, and budget performance against established goals; identify trends or concerns and recommend appropriate action.
Ensure contracts, invoices, payment collection, recordkeeping, and financial reconciliation are completed accurately and on time.
Partner with the Director to implement departmental strategies, initiatives, and operational improvements.
Develop and maintain productive relationships with caterers, rental companies, planners, and other event vendors to support high-quality events and consistent Museum standards.
Represent the Museum at networking events and trade shows.
Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing.
Industry
Museums, Historical Sites, and Zoos
Company size
51-200 employees
Founded
1946
Headquarters
Durham, NC
LinkedIn followers
3,207
The Museum of Life and Science is one of North Carolina’s top attractions. Situated on 84-acres, our interactive science park includes a science center, a butterfly conservatory which is one of the largest in the world and beautifully-landscaped outdoor exhibits which are safe havens for rescued black bears, lemurs, and endangered red wolves. Our mission is to create a place of lifelong learning where people, from young child to senior citizen, embrace science as a way of knowing about themselves, their community, and their world.
Offices: 433 W Murray Ave, Durham, NC 27704, US
Museums and Historical SitesLeisureNon ProfitCulture & EntertainmentArts, entertainment and recreation
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