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Nanuet, New York, United States · On-site
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Sound Beach, New York, United States · On-site
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Rocky Point, New York, United States · On-site
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Northville, New York, United States · Hybrid
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Babylon, New York, United States · Hybrid
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New York, New York, United States · Remote OK
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Middletown, New York, United States · Hybrid
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Buffalo, New York, United States · On-site
$20/hr–$25/hr
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Manage and prioritize inbound requests from global B2B customers to support the sale of after-market replacement components. Coordinate with sales and operations teams to expedite international orders and resolve customer disputes.
Requires an Associate's degree and at least one year of customer service experience. Proficiency in MS Office and familiarity with CRM tools like Salesforce or SAP is preferred.
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
Carrier has an exciting opportunity for a Customer Service Associate to support our customers via telephone and written customer service. Our B2B channel for our Commercial Global Accounts customers seeking after-market replacement components. The Customer Care Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction.
Position works out of our East Syracuse, NY location.
ABOUT THIS ROLE
● Manage, triage and prioritize inbound requests
● Communicate with commercial global customers via e-mail to build strong business relationships and drive sales growth in the parts business for internal and external customer base
● Provide exceptional customer support to customers across the globe; as well as pre-delivery and post-sale customer service support including parts selection and ordering, pricing and availability
● Coordinate with Replacement Components' Sales and Operations groups to expedite international orders
● Inform global customers of Replacement Components' policies and programs while encouraging the utilization of such programs to drive sales growth
● Communicate customer facing issues to management and identify areas of opportunity
● Collaborate with internal departments to resolve customer disputes
● Provide phone support to different customer segments as needed
● Associates Degree
● 1+ years of customer service experience
● Bachelor’s Degree
● Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools; Salesforce experience is a plus
● Working knowledge of SAP, Salesforce, PIC and Windchill systems is desired
● A background in residential and commercial HVAC applications, products and systems is desired
● Excellent customer service skills
● Strong written and oral communication skills
● Proficient in MS Office (specifically Word, PowerPoint and Excel)
● Strong analytical skills, accuracy and attention to detail are necessary
● Strong customer focus and technical aptitude; sense of urgency; strong organizational skills
● Ability to handle multiple tasks; creative problem-solving skills
● Self-starter and well organized in order to multi-task and prioritize work with limited supervision
● Adaptability and flexibility to seasonality and changing business demands is critical
● Minimal travel required: approximately 10 percent
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.
Please click on the link to review the Job Applicant Privacy Notice.
Technology-enabled tools may support parts of the recruitment process, with oversight by people.
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
Offices: 13995 Pasteur Blvd, Palm Beach Gardens, Florida 33418, US
Based on 6703 listings with disclosed salaries, most sales jobs in New York pay between $65k–$195k per year. Individual offers vary with seniority, company size, and specialization.
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Companies currently hiring include Macy's, Lowe's Companies, Inc., AutoZone, Advance Auto Parts, JPMorganChase, among others. Browse the listings above to see every active employer.
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