About Upfluence Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and …
Account Manager About Upfluence Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. Upfluence allows brands and agencies to collaborate with millions…
Junior Growth Engineer Full-time position - 35 hours/weekBased in Lyon, France About Upfluence Upfluence develops and sells an influencer marketing software worldwide. Our software allows brands and agencies to identify …
Skills: AI Workflow Automation, RevOps, SQL, JavaScript, Python
The specialist guides new clients through the software onboarding process to maximize tool utilization and retention. They are responsible for setting up influencer marketing campaigns and ensuring clients hit adoption targets within the first 90 days.
Requirements
The candidate must be a software expert capable of managing integrations and AI feature rollouts. They should possess strong strategic skills in influencer marketing to help clients achieve their specific objectives.
Full job description
About Upfluence
Upfluence helps brands tell their story with powerful influencer & content marketing technology. Upfluence’s software allows brands and agencies to identify and contact millions of social influencers and bloggers at scale to execute comprehensive influencer marketing campaigns, as well as provide detailed reporting metrics. Since the launch of our SaaS software in October 2016, the company has yielded a monthly double-digit growth rate, and we are therefore seeking further expansion for our team and offices. Our rapidly growing global team is currently distributed between our offices in NYC, Mexico City, and Lyon.
About the position
As the Client Onboarding Specialist, you will report to the Director of Customer Success. The Onboarding Specialist is the client's first stop post-sale and provides an excellent onboarding experience to optimize client retention and maximize engagement and tool utilization. You will make sure the client is able to launch their first campaign from start to finish, giving them a full sense of the Upfluence platform's value and reach.
Main goals
Make software onboarding a powerful lever for software retention
Help your clients hit adoption targets within their first 30 and 90 days
Monitor your clients' software usage and activity during the onboarding phase
Oversee handover with the Customer Success team
Responsibilities
As a Software Expert
Be Upfluence's software expert, guiding clients seamlessly through their first steps on the platform
Own the client's software adoption, including integrations and features
Own the rollout of AI features to your client base, positioning yourself as their go-to resource for getting the most out of the platform
Learn and test every new software update
Report software bugs or anomalies to the Support team
As a Great Campaign Strategist
Qualify the client's objectives and priorities regarding influencer marketing and software usage
Create campaign materials (campaign brief, emails) and set up the client's campaign workflow on the platform
Monitor client software activity during the onboarding phase
Be the client's best ally and guide for their influencer marketing efforts
Stay at the edge of influencer marketing trends and best practices
What we have to offer
Comprehensive compensation package
Medical, Dental, Vision & Disability Insurance
Commuter benefits and additional employee perks
A diverse and international team
Generous PTO & Company holidays
An entrepreneurial environment with room for growth
Upfluence is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. *Advertised base salary does not include a variable compensation component.
Influencer marketing platform for eCommerce & social commerce, helping brands & agencies drive sales with creators.
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2013
Headquarters
New York, NY
LinkedIn followers
24,897
Total funding
$4M
Influencer marketing platform for eCommerce & social commerce, helping brands & agencies generate online sales through creators, affiliates & ambassadors.
We're hiring! Check out our open positions here: https://upfluence.com/careers
Upfluence is the only influencer marketing software with a dedicated offering for eCommerce brands. We help brands drive online sales through organic influencer partnerships. Upfluence leverages social data, brand affinity and authenticity to turn your customers into your best performing influencers. Our data-driven approach to influencer marketing delivers a high ROI for each of our 1300+ clients.
Offices: 214 Sullivan St, New York, NY 10012, US · 33, Quai Arloing, Lyon, Auvergne-Rhone-Alpes 69009, FR · Orizaba 34, Roma Nte., Cuauhtémoc, Ciudad de México, 06700 , MX
Social MarketingInfluenceAuthoritySocial media advertisingInfluencer MarketingSocial Media Listeningecommerce and affiliateContent MarketingSocial Media Marketing
Influencer marketing platform for eCommerce & social commerce, helping brands & agencies drive sales with creators.
Industry
Technology, Information and Internet
Company size
51-200 employees
Founded
2013
Headquarters
New York, NY
LinkedIn followers
24,897
Total funding
$4M
Influencer marketing platform for eCommerce & social commerce, helping brands & agencies generate online sales through creators, affiliates & ambassadors.
We're hiring! Check out our open positions here: https://upfluence.com/careers
Upfluence is the only influencer marketing software with a dedicated offering for eCommerce brands. We help brands drive online sales through organic influencer partnerships. Upfluence leverages social data, brand affinity and authenticity to turn your customers into your best performing influencers. Our data-driven approach to influencer marketing delivers a high ROI for each of our 1300+ clients.
Offices: 214 Sullivan St, New York, NY 10012, US · 33, Quai Arloing, Lyon, Auvergne-Rhone-Alpes 69009, FR · Orizaba 34, Roma Nte., Cuauhtémoc, Ciudad de México, 06700 , MX
Social MarketingInfluenceAuthoritySocial media advertisingInfluencer MarketingSocial Media Listeningecommerce and affiliateContent MarketingSocial Media Marketing