Special capital Region of Jakarta, Java, Indonesia · On-site
About BukuWarung BukuWarung is Southeast Asia's fastest-growing startup, building the digital backbone for 60 million MSMEs across Indonesia. Through digital bookkeeping, online storefronts, and integrated payments (EDC,…
Skills: Customer Support, Community Management, Operations, Communication, Google Sheets
Surabaya, East Java, Indonesia · On-site
About Job Bukuwarung is seeking a dedicated and experienced Retail Sales Executive. This role is pivotal in expanding our market presence by acquiring and managing merchant relationships. The candidate will be responsibl…
Skills: Merchant acquisition, Payment solutions, Fintech, FMCG, Telecommunications
Special capital Region of Jakarta, Java, Indonesia · On-site
Key Responsibilities 1. Influencer Operations Own the influencer funnel end-to-end: sourcing, negotiation, onboarding, training, campaign briefing, and performance management. Manage relationships with agency partners an…
Skills: Influencer Marketing, Creator Management, Digital Sales Operations, Negotiation, Stakeholder Management
Special capital Region of Jakarta, Java, Indonesia · On-site
About the role As a Customer Support Engineer (L2), you will own complex technical support issues, lead incident response during production crises, and ensure operational stability across services. You will act as the pr…
Skills: Technical support, Incident response, SQL, Debugging, Monitoring tools
Special capital Region of Jakarta, Java, Indonesia · On-site
About the Company We are a fast-growing technology-driven company committed to building products and solutions that empower businesses and communities at scale. Our culture values agility, collaboration, and continuous i…
Skills: Compensation management, Benefits administration, Salary benchmarking, Job leveling, Data analysis
Special capital Region of Jakarta, Java, Indonesia · On-site
#Li-Onsite BukuWarung app helps MSME merchants manage their businesses by tracking all their transactions including credit, expense and sales, inventory, and helping merchants get cash flow visibility through business re…
Skills: B2B Sales, Business Development, Partnership Management, Fintech, SaaS
Makati, Metro Manila, Philippines · On-site
About BukuWarung BukuWarung is building the operating system for small merchants across South-East Asia: software, payments, and financial services in one platform. We serve MSMEs in Indonesia and the Philippines, we are…
Skills: Market Research, Product Development, Regulatory Compliance, Data Analysis, Project Management
Special capital Region of Jakarta, Java, Indonesia · On-site
Role Summary The Financial Crime, Fraud & Abuse Associate protects BukuWarung’s merchants, funds, and platform integrity from fraud and abuse across three payment and credit businesses: BukuAgen, BukuPay, and BukuModal. …
Skills: Fraud operations, Transaction monitoring, Financial crime investigation, Data analysis, KYC
Special capital Region of Jakarta, Java, Indonesia · On-site
About Us We are building the financial and digital backbone for millions of underserved retailers across Southeast Asia. Payments, credit, and commerce are converging into one seamless experience. This senior role is for…
Skills: Node.js, TypeScript, React, Postgres, System Design
Special capital Region of Jakarta, Java, Indonesia · On-site
About the Company We are a fast-growing technology-driven company committed to building products and solutions that empower businesses and communities at scale. Our culture values agility, collaboration, and continuous i…
Skills: Mass recruitment, Talent acquisition, Recruitment strategy, Stakeholder management, Hiring analytics
Bandung City, West Java, Indonesia · On-site
BukuWarung sedang membuka kesempatan bergabung sebagai Retail Sales Executive (RSE) untuk area Jabodetabek, Bandung, Asahan, Tanjung Morawa, dan Lubuk Pakam. Tugas dan Tanggung Jawab: Melaksanakan akuisisi dan onboarding…
Skills: Sales, Customer Acquisition, Onboarding, Relationship Management, Field Sales
Perbaungan, North Sumatra, Indonesia · On-site
BukuWarung sedang membuka kesempatan bergabung sebagai Retail Sales Executive (RSE) untuk area Serdang Bedagai. Tugas dan Tanggung Jawab: Melaksanakan akuisisi dan onboarding pelanggan retail secara langsung di lapangan …
Skills: Sales, Customer Acquisition, Relationship Management, Field Sales, Communication
Tarakan, North Kalimantan, Indonesia · On-site
REQUIREMENTS : Laki-Laki/Wanita Usia Maks 35 Tahun Minimum pendidikan SMA sederajatMemiliki pengalaman sebagai Sales Lead FMCG atau EDCMemiliki Komunikasi skill yang baikPengalaman Menjual Mesin EDC & Akuisisi JOB DESC :…
Skills: Sales, FMCG, Fintech, Merchant Acquisition, EDC Machine Sales
Bali, Indonesia · On-site
REQUIREMENTS : Laki-Laki/Wanita Usia Maks 35 Tahun Minimum pendidikan SMA sederajatMemiliki pengalaman sebagai Sales Lead FMCG atau EDCMemiliki Komunikasi skill yang baikPengalaman Menjual Mesin EDC & Akuisisi JOB DESC :…
Skills: Sales Leadership, FMCG Sales, Fintech Sales, EDC Machine Sales, Merchant Acquisition
Special capital Region of Jakarta, Java, Indonesia · On-site
About the Role As part of Bukuwarungs Risk Team, youll support key risk initiatives planned for 2026, including Enterprise Risk Management (ERM), fraud prevention, and governance strengthening. This internship will also …
Skills: Risk Management, Fraud Prevention, Data Analysis, Enterprise Risk Management, Governance
Gunung Mas, Central Kalimantan, Indonesia · On-site
About Job The Merchant Success Executive at bukuwarung plays a critical role in expanding the company's reach by engaging with small to medium-sized enterprises. This position involves promoting and installing EDC machin…
Skills: Sales, Negotiation, Relationship Management, Canvassing, Client Engagement
Philippines · On-site
Role Overview The Retail Sales Executive (RSE) is responsible for acquiring new merchants, building strong and long-term relationships with merchants, and ensuring effective adoption of BukuPay digital payment solutions …
Skills: Merchant Acquisition, Sales, Relationship Management, Communication, Negotiation
Special capital Region of Jakarta, Java, Indonesia · On-site
About Job The Sales Lead is the hunter for the Partnerships function, responsible for sourcing, pitching, and closing new partners across both the PPOB channel and the enterprise segment (BPRs, large enterprise, super-pa…
Skills: B2B Sales, Business Development, Partnership Management, Enterprise Sales, Deal Structuring
Riau Islands, Indonesia · On-site
About Job The Merchant Success Executive at bukuwarung plays a critical role in expanding the company's reach by engaging with small to medium-sized enterprises. This position involves promoting and installing EDC machin…
Skills: Sales, Negotiation, Relationship Management, Canvassing, Client Engagement
Philippines · On-site
About Us BukuPay is the payments arm of BukuWarung, one of Southeast Asia’s leading MSME fintech platforms. Built on a proven model that has helped millions of small and medium businesses across Indonesia manage transact…
Skills: Sales leadership, Team management, Field sales, Sales planning, Coaching
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You will monitor and manage influencer WhatsApp groups to provide support and resolve merchant issues. You will also maintain accurate documentation and escalate complex problems to the appropriate internal teams.
The role requires at least one year of experience in a support, community, or operations role. A bachelor's degree and strong written communication skills are also required.
BukuWarung is Southeast Asia's fastest-growing startup, building the digital backbone for 60 million MSMEs across Indonesia. Through digital bookkeeping, online storefronts, and integrated payments (EDC, PPOB, QRIS, and lending), we help small business owners run and grow their businesses with confidence.
We're backed by leading global investors including Peter Thiel's Valar Ventures, Goodwater Capital, Y Combinator, AC Ventures, Quona Capital, East Ventures, Golden Gate Ventures, and Rocketship.vc, alongside angel investors from Stripe, PayPal, Plaid, Grab, Gojek, Meta, Airbnb, and Mastercard.
As our Marketing Admin, you'll be the friendly, reliable voice inside BukuWarung's Top Influencer WhatsApp groups — the front line connecting our biggest partners to the support they need. You'll keep conversations moving, resolve merchant issues quickly, and know exactly when and how to escalate. If you're organized, communicate with warmth and clarity, and enjoy being the person people can count on, this role is built for you.
Actively monitor and respond to BukuWarung's Top Influencer WhatsApp groups,
Resolve merchant issues raised in-group, following BukuWarung's internal SOPs and escalation flow.
Escalate unresolved or complex issues to the right internal team promptly and with clear context.
Maintain tidy, up-to-date documentation of conversations, issues, and resolutions in Google Sheets/Docs.
Track and hit response-time targets, helping the team consistently deliver a fast, positive support experience.
At least 1 year of experience in a support/admin role (customer support, community, or operations background welcome).
Bachelor's degree (S1) or equivalent.
Strong communication skills — clear, warm, and professional, especially in written chat.
Comfortable working in Google Sheets, Google Docs, or similar tools.
Organized and detail-oriented, with a genuinely tidy approach to documentation.
Disciplined, dependable, and takes full ownership of the work assigned.
BukuWarung is building digital infrastructure for MSMEs starting with bookkeeping & payments
BukuWarung is a Y-Combinator backed technology company that is building digital infrastructure for 60 million MSMEs in Indonesia. BukuWarung's vision is to empower 60 million MSMEs in Indonesia to become financially aware and enable them to manage and grow their business using our technology platform, starting with bookkeeping and digital payments. BukuWarung is backed by top tier VCs in Southeast Asia and globally: Valar Ventures, Goodwater Capital, rocketship.vc, Y-Combinator, East Ventures, Quona Capital, AC Ventures, Soma Capital, Golden Gate Ventures, HOF Capital, GMO Venture Partners, Venture Souq, Tanglin Venture Partners, DST Global Partners, and strategic angel investors
Offices: Jakarta, ID
BukuWarung is building digital infrastructure for MSMEs starting with bookkeeping & payments
BukuWarung is a Y-Combinator backed technology company that is building digital infrastructure for 60 million MSMEs in Indonesia. BukuWarung's vision is to empower 60 million MSMEs in Indonesia to become financially aware and enable them to manage and grow their business using our technology platform, starting with bookkeeping and digital payments. BukuWarung is backed by top tier VCs in Southeast Asia and globally: Valar Ventures, Goodwater Capital, rocketship.vc, Y-Combinator, East Ventures, Quona Capital, AC Ventures, Soma Capital, Golden Gate Ventures, HOF Capital, GMO Venture Partners, Venture Souq, Tanglin Venture Partners, DST Global Partners, and strategic angel investors
Offices: Jakarta, ID
