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Practice Support Assistant – Full-Time (80 hours per pay period) | Monday–Friday, 8:00am–4:30pm or 8:30am - 5:00pm | Bronson Cardiothoracic and Vascular Surgery – Kalamazoo
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Full-time
high school
Posted 47d ago
~40 hrs/week
Responsibilities
The Practice Support Assistant manages patient registration, scheduling, and insurance verification for the Cardiothoracic and Vascular Surgery department. They are also responsible for handling phone calls, maintaining medical records, and performing general clerical duties.
Requirements
A high school diploma or GED and 3-6 months of related experience are required. Proficiency in computer skills and experience with medical insurance or practice management systems is highly preferred.
Full job description
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only.
Love Where You Work!
Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you’re ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BMH Bronson Methodist Hospital
Title
Practice Support Assistant – Full-Time (80 hours per pay period) | Monday–Friday, 8:00am–4:30pm or 8:30am - 5:00pm | Bronson Cardiothoracic and Vascular Surgery – Kalamazoo
The Practice Support Assistant performs various duties including answering phones, greeting patients, scheduling, patient check-in, preparing and retrieving files, and directing telephone calls. Employees providing direct patient care must demonstrate competencies specific to the population served.
High school diploma or general education degree (GED) and 3-6 months of related experience required.
Previous experience working with medical insurance highly preferred.
Must have keyboarding and computer skills, the ability to file accurately, possess professional communication and excellent customer service skills and be able to perform other light clerical duties as assigned
Previous computer experience including hospital-based programs (i.e., Medic/Misys/Tiger or other practice management system) preferred
Proficient in ability to organize, alphabetize, and file and prioritize multiple tasks
Must have excellent math skills and be able to use basic office equipment
Ability to maintain confidentiality of sensitive medical information
Must have excellent verbal and communication skills
Ability to maintain positive customer service
Ability to establish effective working relations with office staff and employees in a team environment
Must maintain the highest level of confidentiality Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time. The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects
Registers patients/customers and confirms patient/guarantor demographic and insurance information.
Completes all required fields in practice management system
Determines patient co-payments (utilizing electronic insurance verification system) and collects payments on amounts due (current and past).
Enter charges/payments into MISYS/Tiger system (or other practice management system).
Prepares encounter form(s) for charge entry for services rendered using the correct ICD-9 and CPT codes as they relate to Codescan.
Schedules and coordinates patient appointments, tests, and referrals according to office/provider preferences and the needs of patients.
Answers telephones, takes messages, routes callers, and provides/relays information in a manner consistent with service standards.
Maintains patient medical records according to current required standards.
Obtains patient authorization for transfer of any/all private health information.
Maintains patient confidentiality of data and information.
Performs basic office duties such as sorting/distributing mail, copying, filing, faxing, ordering supplies, and completing forms, as needed.
Performs basic composition of letters and reports. Formats, types and proofreads standard correspondence, reports, and other documents.
Maintains a clean unit environment/work area and communicates any equipment malfunction/problem to appropriate personnel.
Maintains accountability for special projects as assigned.
Performs such individual assignments as management may direct. Establishes and maintains effective working relationships within the organization.
Engages in continuous study to maintain the competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities. Completes required training and education, including department specific requirements.
Ensures that required documentation for activities within areas of responsibility is performed in an accurate and timely manner.
Ensures that patients, their families, visitors, customers, and employees are treated with kindness and respect. Demonstrates teamwork and integrity in all work related activities.
Demonstrates knowledge of hospital safety and infection control policies and procedures, maintaining a safe and clean environment.
Maintain provider schedules, including meetings, appointments, cancellations, re-schedules, add-on appointments, etc.
Print Physician daily schedules.
Run reports from MISYS/Tiger system (e.g., charge summary, missing ticket, etc.).
Prepare deposit, completing daily deposit verification form, and verifying accuracy of deposit.
Performs other duties as may be assigned by the physician or practice manager/office supervisor.
Maintains unsupervised access to the unit medication room(s) for stocking and/or retrieving supplies.
Practice Centralized Services: Additional duties may include; department focuses on demographic and insurance entry for all clinical patients, reviews accounts for missing and inaccurate information and communicates with office staff at each location to ensure accurate registration for patients who are new to Bronson, who have not been seen in over a year, have an account that raises a flag, has inactive insurance or is marked as an auto/workers comp
Shift
First Shift
Time Type
Full time
Scheduled Weekly Hours
40
Cost Center
8906 Cardiothoracic Endovascular And Vascular (BMH)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates (“Bronson”) strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
With over 9,000 employees, more than 1,500 medical staff members, and 747 licensed beds, Bronson Healthcare is the largest employer and leading healthcare system in southwest Michigan. It offers a full range of services from primary care to critical care across more than 100 locations.
Key member organizations include: Bronson Methodist Hospital, Bronson Battle Creek, Bronson LakeView Hospital, Bronson South Haven Hospital, Bronson Medical Group, Bronson at Home, Bronson Commons, Bronson Athletic Club, Bronson Wellness Center and the Bronson Health Foundation.
More information is available at bronsonhealth.com and bronsonpositivity.com.
Offices: 601 John St., Kalamazoo, MI 49007, US · 408 Hazen St., Paw Paw, MI 49079, US · 300 North Ave., Battle Creek, MI 49017, US · 955 S Bailey Ave, South Haven, Michigan 49090, US
Based on 588 listings with disclosed salaries, most administrative jobs in Michigan pay between $50k–$91k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Michigan right now?
There are currently 7,053 open administrative positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Michigan?
Companies currently hiring include Corewell Health, St. Peter's Health Partners, McLaren Health Care, MyMichigan Health, Detroit Medical Center, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Michigan?
Yes — 738 of the 7053 open administrative positions offer remote or hybrid work (193 remote, 545 hybrid).
How do I apply for Administrative jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
