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Other
bachelor degree
Medical Insurance, Dental Insurance, Vision Insurance, 401k With Company Match, Paid Time Off, Bonus Plan
Posted 22d ago
Apply by Jul 14
~40 hrs/week
Responsibilities
Oversee branch import and customs brokerage activities to ensure operational efficiency and compliance with federal and international regulations. Supervise and coach staff while managing day-to-day operations and supporting commercial initiatives through stakeholder collaboration.
Requirements
Requires 5+ years of experience in international freight forwarding or customs brokerage, including at least 4 years of management experience. A Bachelor's degree and a Customs Brokerage License are preferred, along with proficiency in logistics software like Cargowise.
Full job description
Overview
Position Summary
The CHB Manager is responsible for overseeing the branch’s import and customs brokerage activities to ensure efficient service delivery and compliance with federal and international regulations. This role focuses on operational execution, team supervision, and supporting commercial initiatives through collaboration with internal stakeholders and clients.
Responsibilities
Essential Duties and Responsibilities
Manage day-to-day import and brokerage operations to deliver cost-effective, timely, and accurate services aligned with customer commitments.
Ensure consistent application of SOPs and compliance measures across all processes.
Maintain adherence to CBP, FDA, USDA, and other regulatory requirements.
Support audit programs and compliance training for team members.
Partner with Sales and Branch leadership to assist with customs-related services and provide input for RFPs.
Support onboarding of new customers, ensuring regulatory requirements are met.
Supervise Import CHB supervisors and Entry Writer or Import Agent staff; provide coaching, training, and performance feedback.
Assign responsibilities, monitor progress, and ensure deadlines and quality standards are met.
Address operational issues promptly and serve as escalation point for complex brokerage matters
Conduct staff training on CHB policies, SOPs, and regulatory updates.
Ensure team members understand compliance requirements and operational best practices.
Track and Report KPIs such as entry accuracy, timeliness, and customer satisfaction.
Identify areas for improvement and implement corrective actions as needed.
Qualifications
Bachelor’s Degree preferred; equivalent combination of education and experience will be considered.
5+ years of experience in international freight forwarding or customs brokerage, including 4+ years prior management experience.
Customs Brokerage License Preferred; strong understanding of CBP regulations and import compliance standards.
Proven experience in import and customs brokerage operations with a strong understanding of regulatory requirements
Understanding of TSA regulations and bonded warehouse operations
Strong knowledge of warehouse operations including cargo handling and customs compliance.
Essential Job Functions
Skilled in data management, KPI analysis, and reporting.
Effective communication and presentation skills for engaging internal and external stakeholders.
Experience with logistics systems and software ( Cargowise, Kewill, Descartes)
Strong organizational, planning, and problem-solving abilities
Ability to lift up to 25lbs
Ability to travel overnight up to 10%
Ability to travel and meet in office requirements
Ability to identify operational risks and improvement opportunities.
Capable of working in a high-pressure, dynamic logistics environment.
Ability to work flexible hours to accommodate international time zones and 24/7 operations.
Ability to work in an office environment majority of the time.
Complete and assist with the completion of assigned tasks/projects in a timely manner.
Comply with all Company policies and procedures
The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.
Benefits
Yusen offers a generous Employee Benefits Package including:
Medical, Dental, and Vision beginning the 1st of the month following start date
401k with a company match
Standard 10 days PTO
Eligible for bonus plan
7 Paid Holidays
Eligble for OT pay if applicable
Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more
Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.
About Yusen Logistics (Americas)
Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.
www.yusen-logistics.com/
Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.
Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1955
Headquarters
Tokyo
LinkedIn followers
268,004
Total funding
$707K
Yusen Logistics is the insight-driven, customer-centric logistics partner to global business. We deliver this through an extended range of services from International Freight Forwarding and Contract Logistics to Supply Chain Solutions and Industry insights covering the full supply chain.
We invest in a deep understanding of our customers' business, their customers, the challenges they face and the goals they want to achieve.
Yusen Logistics has a global network linking Japan, the Americas, Europe, East Asia and South Asia & Oceania, and operates more than 650 distribution centers/offices in 46 countries and over 25.000 employees.
Designing and implementing award winning solutions to complex supply chain requirements, Yusen Logistics’ skilled teams, state-of-the-art equipment and sophisticated technology deliver cost effective results with added value.
Yusen Logistics delivers high performance solutions from raw materials to finished products throughout the supply chain. Working with manufacturers and retailers Yusen Logistics offers specialist expertise in:
• Automotive
• Aerospace
• Consumer Electronics & Technology
• Healthcare & Pharmaceuticals
• Retail
• Food Logistics
Yusen Logistics works closely with customers to create enhanced solutions with the design, planning, and execution of key services including:
• Global Freight Forwarding
• Transportation Management
• Warehousing and Distribution
• End to end Supply Chains
With regional headquarters in Europe, Japan, East Asia, Oceania and the Americas, Yusen Logistics’ international network covers almost every country in the world. Building on its established infrastructure Yusen Logistics is rolling out networks in emerging markets to mirror clients’ changing sourcing patterns.
WE CONNECT. WE CREATE. WE COMMIT.
Offices: Shinagawa Seaside Park Tower 4-12-4 Higashishinagawa, Shinagawa-ku, Tokyo, 1400002, JP · Reykjavikweg 1, 1118 LK, Schiphol, NL · Middenweg 10, Moerdijk, 4782 PM, NL · Kunice 308, Strančice, 251 63, CZ · 14 rue de la Belle Borne Zone Cargo 8 - Bât.4 CS 14636 - Tremblay en France, Roissy CDG Cedex, 95724, FR
LogisticsOcean & Air Freight ForwardingWarehousingTransportationSupply ChainAerospaceAutomotiveRetailHealthcareFood
Based on 786 listings with disclosed salaries, most administrative jobs in Georgia pay between $48k–$95k per year. Individual offers vary with seniority, company size, and specialization.
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