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Job Summary:

The Department of Neurology has an opening for a motivated full-time Clinical Research Professional (Telehealth Scheduler) to coordinate visits for the Movement Disorders TeleNeurology UPL Program. This position is responsible for overseeing and supporting the clinical aspects of the TeleNeurology UPL Program. This position will collaborate with colleagues at all levels of the organization. We are seeking an individual who is collaborative, communicative, caring, detail oriented and organized, proactive, able to think critically, focused on quality, dedicated to personal growth, and highly motivated in all areas of clinic coordination.

The position is located at the Anschutz Medical Campus.  Hours are usually 8:00 to 5:00 weekdays, but occasionally longer hours are required, depending on participant volume and schedules. Some travel may also be required.

Key Responsibilities:

• Coordinating and scheduling clinic visits and collecting/recording data.  This position includes comprehensive direct patient contact including pre-visit, during visit and post visit follow-up on referrals with a high-level of ethics and integrity.

• Participating in program recruitment initiatives that include communicating with patients who have expressed interest in the program, prescreening activities, screening patients, assisting patients with pre and post visit assessments, and documenting patient enrollment statuses in collaboration with the TeleNeurology UPL Team.

• Schedule patients by collaborating and communicating with the patients and TeleNeurology UPL providers.  This includes considering the Program Director’s schedule, staff schedules, patient schedules, clinic schedules, etc. in order for visit windows and the protocol requirements to be followed.

• Working, communicating, and collaborating with various colleagues (e.g., Program Director, other clinicians, medical staff, sponsors, neurology staff, finance and billing professionals, and CU Medicine UPL team) at various stages of the TeleNeurology UPL Program. The PRA/Telehealth Scheduler is responsible for providing excellent customer service to both internal and external stakeholders by presenting a positive image of the department and University.

• Managing accurate and timely documentation of all clinical activities and correspondence including data entry of patient information and administration of assessments in internal database. This position will also be responsible for responding to patient inquiries in a timely and professional manner.

• Participating in Movement Disorders TeleNeurology UPL Program meetings.  Collaborating with team members for backup needs, sharing learning experiences, and applying learning opportunities.

• Other duties as assigned.

Work Location:

Hybrid – this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.

Why Join Us:

The University of Colorado Anschutz Medical Campus is the largest academic health center in the Rocky Mountain region at the forefront of transformative education, science, medicine, and healthcare. The campus includes the University of Colorado health professional schools, multiple centers, and institutes and two nationally ranked hospitals, UCHealth University of Colorado Hospital and Children’s Hospital Colorado, which treat nearly 2 million patients each year. All interconnected, these organizations collaboratively improve the quality of patient care they deliver, research they conduct and health professionals they train.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options

• Dental: Multiple plan options

• Additional Insurance: Disability, Life, Vision

• Retirement 401(a) Plan: Employer contributes 10%25 of your gross pay

• Paid Time Off: Accruals over the year

• Vacation Days: 22/year (maximum accrual 352 hours)

• Sick Days: 15/year (unlimited maximum accrual)

• Holiday Days: 10/year

• Tuition Benefit: Employees have access to this benefit on all CU campuses

• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications

Entry Level:

• Bachelor’s degree in biological science, psychology, or nursing, or related field

  • A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year for year basis

Intermediate Level:

• Bachelor’s degree in biological science, psychology, or nursing, or related field

  • A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year for year basis

• One (1) year of direct patient contact experience, working in human subjects’ research OR working in a health care setting

Preferred Qualifications

• Technical writing experience (manuscripts or protocols)

• Bi-lingual (i.e., Spanish)

• Experience in Neuroscience

• Experience with RedCap, FileMaker Pro, eCRF databases

• Clinical Medical Assistant Certification

• Experience with medication reconciliation, documenting medical histories, and preparing patients for exams

• Experience with virtual medical visits platforms and rooming patients for virtual appointments with medical providers

• Experience cultivating relationships with community and rural providers and groups

• Customer service experience

• Experience with web-based tracking systems and Microsoft Office suite (e.g., Excel, Word, PowerPoint and Access)

Competencies, Knowledge, Skills, and Abilities

• Knowledge and understanding of federal regulations and Good Clinical Practice (GCP)

• Ability to communicate effectively, both in writing and orally

• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution

• Outstanding customer service skills

• Knowledge of basic human anatomy, physiology medical terminology

• Ability to interpret and master complex research protocol information

• Outstanding interpersonal and communication skills with the ability to work independently and within diverse team structures.

• Respect patient rights and put patient safety first, excellent patient rapport

• A positive, motivated, engaged, and caring attitude

• Empathetic to patients with chronic illnesses

• Great attention to detail and quality

• Ability to work with colleagues and patients in a confidential and professional manner

• Follow best practices in research (ICH guidelines, GCP, FDA guidelines)

• Ability to follow and execute a study protocol and proactively prevent deviations

• Ability to follow direction of the PI and direct supervisor, follow all department SOPs and department policies

• Good documentation practices

• Dedication to professional development and life-long learning

  • Ability to be adaptable, flexible, and to think on your feet

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: [email protected]

Screening of Applications Begins:

Applications will be accepted until finalists are identified, but preference will be given to complete applications received by July 27. Those who do not apply by this date may or may not be considered.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as:

• Entry:  $49,899 - $63,823

• Intermediate:  $54,302 - $69,455

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator

Equal Employment Opportunity Statement:

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at [email protected] .

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.