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$55k–$65k/yr
Full-time
Competitive pay, Comprehensive family benefits, Tuition reimbursement
Posted 3h ago
~40 hrs/week
Responsibilities
The Customer Experience Representative will manage inbound sales inquiries, process orders, and resolve order-related issues while supporting the outside sales team. They are responsible for growing an existing account base and acting as a brand ambassador for the company's specialty wood products.
Requirements
Candidates should have proven experience in sales or the building products industry and possess a driven, energetic, and professional demeanor. Strong problem-solving skills and the ability to thrive in a fast-paced, team-oriented environment are essential for this role.
Full job description
Who we are:
At Sierra Forest Products, we’re more than a leading North American distributor of specialty wood products—we’re a team committed to professionalism, care, and creating spaces that enhance lives and the health of the planet. Founded on the principles of integrity and belonging, we’ve built an organization where your contributions truly matter.
Position: Customer Experience
Location: Denver, CO
Compensation: $55,000 - $65,000
Employment Type: Full-time, Onsite
Vacancy: This posting is for an existing, currently open position.
Deliver the Difference with us:
As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience.
The Customer Experience Representative’s responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers.
Your Role & Impact:
Deliver exceptional and quality customer service to existing customers and clients.
Handle inbound sales inquiries and customer inquiries.
Process and enter sales orders.
Resolve order-related issues (delays, credits, and returns).
Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success).
Actively sell and grow an existing account base.
Become a brand ambassador with a comprehensive knowledge of our products and specifications.
Provide overall sales support to the outside sales team.
Build and maintain relationships with vendors, suppliers, and other stakeholders to ensure seamless coordination and collaboration in support of fleet operations.
Continuous Improvement: Identify opportunities for process improvements and implement initiatives to enhance the overall effectiveness and efficiency of fleet operations.
What Makes You Stand Out:
Driven, positive and energetic individual.
Ability to resolve problems and conflicts as they occur.
Proven experience in sales and/or the building products industry.
Passion for relationship building.
Ability to work in a fast paced, team driven environment.
Hard working and entrepreneurial.
Why Join Sierra Forest Products?
People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment.
Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, tuition reimbursement, and programs designed to support not only you but your family as well.
Growth & Innovation: Join a company that champions innovation and sustainability—where your ideas drive progress and help shape the future.
Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities.
AI Usage & Disclosure: This recruitment process may involve the use of artificial intelligence (AI) or automated tools to assist in screening, assessing, or selecting candidates.
Delivering The Difference. What you need. When you need it. By people that know and care.
Industry
Wholesale Building Materials
Company size
501-1,000 employees
Founded
1986
Headquarters
Mississauga, Ontario
LinkedIn followers
7,531
Upper Canada Forest Products is Canada's premier distributor of high-quality hardwood lumber, specialty softwoods, panel products, laminates, and exterior products serving discerning customers in the architectural woodworking industry.
We are proud to be one of Canada's Best Managed Companies and owe that to our extraordinary people. We focus on unique supplier relationships and customer-focused technologies, and our state-of-the-art warehouses provide an unparalleled level of service in the industry. Our people are committed to adding value to your business. Upper Canada Forest Products is "Delivering the Difference" to its customers and suppliers, every day.
Offices: 7088 Financial Drive, Mississauga, Ontario L5N 7H5, CA · 15832 142nd Street, Edmonton, Alberta T6V 1H9, CA · 4715 52nd Avenue SE, Calgary, Alberta T2C 4N7, CA · 2250 Acland Road Unit 108, Kelowna, British Columbia V1X 6N6, CA · 5768 Trapp Avenue, Burnaby, British Columbia V3N 5G4, CA
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There are currently 1,795 open administrative positions in Denver, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Denver, CO?
Companies currently hiring include Denver Health, Denver Public Schools, CCS Facility Services, Colorado Coalition for the Homeless, Sage Hospitality, among others. Browse the listings above to see every active employer.
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