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$20/hr–$26/hr
Part-time
Posted 22d ago
~40 hrs/week
Responsibilities
Acts as a primary liaison and resource for patients, visitors, and employees to ensure an exceptional guest experience. Develops service excellence tools and maintains relationships with community businesses to enhance hospital amenities.
Requirements
Must be at least 18 years old, legally authorized to work in the US, and pass background and drug screenings. Requires proficiency in Microsoft Office and strong communication skills to handle diverse guest needs.
Full job description
This is a PRN Position
Compensation Range: $20.43 to $26.65
Non-Exempt Position
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
N/A
Position-Specific Performance Expectations, Duties, and Responsibilities:
Must approach daily work activities with an “everything is my job” attitude.
Must have above-average communication skills with a solid grasp of proper grammar and a strong command of the English language.
Must be able to pleasantly accommodate/communicate with a broad range of guests with a variety of needs.
Must have the ability to smile for an entire shift and convey genuine enthusiasm and happiness.
Function as a daily liaison between employees, patients, visitors and the MRH Admin team.
Must be proactive, approachable, and solution-focused.
Develops, implements, and monitors scripting tools to be utilized throughout the hospital in accordance with service excellence programs.
Must have strong conflict resolution skills and the ability to de-escalate angry or displeased guests.
Must be proficient in the Microsoft Office platform with an ability to create basic Excel spreadsheets and maximize Word capability.
Must be able to collaborate and work effectively with diverse personalities and skill sets to achieve common goals.
Maintains an outstanding attendance record.
Must understand the organizational structure and be capable of determining what situations require the assistance or support of management and what situations should be handled at the concierge level.
Must be comfortable with empowerment to make decisions and take action with the best interest of MRH in mind.
Must understand the importance of building and maintaining knowledge of community venues, establishments, and events in order to provide exceptional assistance to visitors, guests, and employees.
Must set an example for customer service for all employees to emulate.
Makes recommendations for new/additional services and amenities based on customer feedback.
Must be a champion and cheerleader for MRH – not only at the hospital, but when representing MRH in the community.
Seeks an understanding of MRH’s strategic plan expectations and is willing to proactively identify and seek resolutions when something is not up to standard.
Upholds dress code standards without fail.
Develops strong relationships with area businesses to ensure the best service for MRH visitors and guests who are referred to said businesses.
Develops a thorough understanding of all key services and amenities and possesses the ability to deliver service or information about service in an exceptional and timely manner. Such services include: dining room hours, information and menus; facility services, hours and locations; physicians, key staff and administration, etc.
Serves as a primary resource for visitors and guests seeking information, assistance, or recommendations and is a liaison between guests and other departments in an effort to provide an exceptional experience.
Performs other duties as assigned.
Organization-Specific Performance Expectations, Duties, and Responsibilities:
Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
Maintains strict patient confidentiality at all times.
Reports to work punctually and completes assigned duties within established timeframes.
Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
QUALIFICATIONS
Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
Must be legally authorized to work in the United States.
Must successfully pass a background check.
Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
Must complete an Employee Health meeting prior to starting employment.
Related keywords
ConciergeHealthcareCustomer ServicePatient ExperienceMicrosoft ExcelMicrosoft WordService ExcellenceConflict ResolutionHospitalityPRNAdministrative Support
More than a hospital, Memorial Regional Health is a full-service healthcare system.
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1950
Headquarters
Craig, CO
LinkedIn followers
1,383
Memorial Regional Health is a 25-bed hospital, multi-specialty medical clinics and rehabilitation center located in Northwest Colorado. As one of the community's largest employers, MRH is proud to partner with over 400 employees to provide exceptional care and services to the community.
Offices: 750 Hospital Loop, Craig, CO 81625, US · 330 Stegosaurus Fwy, Dinosaur, Colorado 81610, US · 2020 W Victory Way, Craig, Colorado 81625, US · 1169 Hilltop Pkwy, Steamboat Springs, Colorado 80487, US · 473 Yampa Ave, Craig, Colorado 81625, US
Family MedicineCardiologyGeneral SurgeryTraumaEmergency MedicineUrologyENTImagingLaboratoryPharmacy
Based on 1454 listings with disclosed salaries, most administrative jobs in Colorado pay between $54k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Administrative jobs are open in Colorado right now?
There are currently 5,425 open administrative positions in Colorado listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Colorado?
Companies currently hiring include University of Colorado Department of Emergency Medicine, Baseline Fitness, Cherry Creek Innovation Campus, Denver Health, Colorado State University - Division of Information Technology, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Colorado?
Yes — 961 of the 5425 open administrative positions offer remote or hybrid work (259 remote, 702 hybrid).
How do I apply for Administrative jobs in Colorado?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.