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About Avalon Healthcare Solutions: Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our…
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Tampa, Florida, United States · On-site
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Tampa, Florida, United States · On-site
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Tampa, Florida, United States · On-site
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Tampa, Florida, United States · On-site
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Tampa, Florida, United States · On-site
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Tampa, Florida, United States • Hybrid
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The Client Integration Lead serves as the primary point of contact for clients during the Lab Benefit Management implementation process. They bridge the gap between client business needs and internal technical execution to ensure seamless integration and project delivery.
Requires at least three years of experience in IT or EDI within managed care operations and two years in the health plan or benefits management industry. A bachelor's degree or equivalent experience is required, along with strong organizational and negotiation skills.
About Avalon Healthcare Solutions:
Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments. Supporting over 30 health plans and 100 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes. With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value. You will be part of a team that shapes a new market and business. Most importantly, you will help Avalon to achieve its mission and improve clinical outcomes and health care affordability for the people we serve.
For more information about Avalon, please visit https://www.avalonhcs.com.
Avalon Healthcare Solutions is an Equal Opportunity Employer - Vet/Disability.
This position description is subject to change at any time. As determined by the company based upon business needs, an employee in this position may be required to perform duties and take responsibility for work other than as described in this document.
About the Client Integration Lead - Implementations position:
The Client Integration Lead plays a critical role in guiding clients through Avalon’s Lab Benefit Management (LBM) implementation journey, serving as the primary point of contact and trusted advisor from project initiation through successful implementation. This role focuses on building strong, collaborative relationships with client stakeholders, ensuring they remain informed, aligned, and supported throughout the implementation journey while delivering a seamless integration experience.
Acting as the central liaison between clients and Avalon's internal Technical Implementation and Quality Assurance teams, the Client Integration Lead facilitates the resolution of technical questions and complex integration requirements. The role collaborates closely with the Technical Integration Lead (TIL) and QA subject matter experts to evaluate solutions, communicate recommendations, and ensure clients receive accurate, timely, and actionable guidance. By serving as the single, consistent voice for the client while drawing on the deep expertise of internal partners, the Client Integration Lead bridges the gap between client needs and technical execution — ensuring nothing gets lost in translation and every stakeholder stays aligned throughout the process.
This role requires strong client relationship management, proactive expectation setting, and the ability to drive implementation efforts through effective collaboration with clients and cross-functional stakeholders while maintaining project timelines and delivering high-quality outcomes.
This position is eligible for remote work, but quarterly travel will be required to Avalon’s corporate office located in Tampa, Florida.
Client Integration Lead - Implementations – Essential Functions and Responsibilities:
Client Integration Lead - Implementations – Minimum Qualifications:
Client Integration Lead - Implementations – Preferred Qualifications:
Smarter Diagnostics. Less Waste. Better Outcomes.
Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, uniquely focused on transforming the role of diagnostic testing across the healthcare ecosystem. Our proprietary Diagnostic Insights Platform delivers evidence-based policies, curated lab networks, and real-time analytics that simplify complex diagnostics, accelerate innovation adoption, and optimize diagnostic investments. Supporting over 30 health plans and 90 million members nationwide, Avalon partners with payers and providers to ensure diagnostic testing is performed appropriately, efficiently, and at the right time. Our flexible solutions span routine and genetic testing management, automated adherence, and end-to-end diagnostics support—driving measurable value, reduced waste, and improved clinical outcomes. With unmatched scientific rigor, deep clinical expertise, and a performance-based model, Avalon is redefining how diagnostics power personalized care and healthcare value.
Offices: 3405 W. Dr. Martin Luther King Jr. Blvd, Suite 200, Tampa, FL 33607, US
