Credit Union Call Center - MSR / CSR - Full time Welcome to Floridacentral Credit Union. Join a team committed to developing your talent, rewarding your efforts, and providing opportunities for your career growth. We are…
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$15/hr–$19/hr
Full-time
401(k) with up to 5% matching, Medical insurance, Dental insurance, Vision insurance, Life insurance, Disability insurance
Posted 7h ago
~40 hrs/week
Responsibilities
Assist members with telephone requests by explaining services, resolving problems, and directing calls to appropriate departments. Identify cross-sell opportunities and maintain accurate member account information on the computer system.
Requirements
Candidates should have previous call center and customer service experience along with strong verbal communication and computer skills. Credit Union experience is not required, but the ability to navigate multiple systems is essential.
Full job description
Credit Union Call Center - MSR / CSR - Full time
Welcome to Floridacentral Credit Union. Join a team committed to developing your talent, rewarding your efforts, and providing opportunities for your career growth. We are currently in search of our newest team members in our Tampa Member Services call center. Understanding that our employees are our most valuable resource, we are committed to providing career development opportunities and generous benefits to our entire workforce. The ideal candidate will be passionate about Customer Service and motivated to work with our members.
Previous call center & customer service experience. Computer skills including navigating multiple tabs, windows and systems and verbal communication skills essential. Credit Union experience is not required.
Monday through Friday // Day Shift .
Member Services Representative - Call Center - English or Bi-lingual
To assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area.
Answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.
Identifies cross‑sell opportunities and cross‑sells services to members.
Assures that appropriate procedures are followed and that proper forms are prepared accurately.
Assists other departments and branches, including performing paying and receiving duties as a teller when needed.
Maintains member account information on computer system.
Direct all phone calls to the appropriate person with minimum transfers.
Performs other related duties as assigned.
All employees are made aware of their responsibilities under the BSA/CIP/OFAC regulations with continuing training, to ensure that they adhere to our internal policy and procedures.
Benefits for Full time employees includes:
401(k) w/ up to 5% matching
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurances
FSA
Paid Vacation, Sick & Holiday hours
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
Floridacentral Credit Union was established in 1958. Back then it was called Tampa Central Credit Union and served as the credit union for other credit unions since regulations then stated that board members and managers were not allowed to belong to the credit union in which they served. Shortly after, Tampa Central Credit Union branched out to Orlando and changed its name to Floridacentral Credit Union.
Florida Central Credit Union continued to grow throughout the years. In 2006, Florida Central revamped its look and feel with a new branding campaign which included making Florida Central Credit Union into floridacentral Credit Union... the credit union you can bank on.
Currently, floridacentral Credit Union serves over 50,000 members and over 1,000 SEGs with 12 west-central Florida branches.
This credit union is known as one of the best financial institutions to work at in the Tampa Bay area.
floridacentral offers:
- Outstanding medical, vision, and dental plans.
- 401k with up to 6% match.
- Cash Balance Pension Plan
- Travel Accident Insurance
- Dependent Care Account
- Disability Benefits
- Life Insurance
floridacentral is the credit union you can bank on.
Financial ServicesMortgage Lenderand Auto LoansAccountingBankingFinancial ServicesCustomer Service
How much do Finance & Accounting jobs in Tampa, FL pay?
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