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Full-time
high school, associate degree
Posted 36d ago
Apply by Jul 1
~40 hrs/week
Responsibilities
Supports the delivery of comprehensive care management services within a multidisciplinary team to improve patient health outcomes and reduce costs. Responsibilities include conducting intake interviews, implementing care plan interventions, and connecting patients with necessary resources.
Requirements
Requires a high school diploma and at least 2 years of experience in healthcare or acute care. A certified health coach credential and an associate's degree are preferred.
Full job description
Overview
The Case Management Representative, supports delivery of comprehensive care management services within a multidisciplinary team to support the success of the Population Health Management care model, designed to improve quality, reduce cost, promote optimal patient health and well-being across the continuum of care, and promote patient and provider satisfaction. Implements care plan interventions as delegated by licensed case managers and Clinical Services team leaders to facilitate delivery of high quality, cost effective, patient-centered, holistic care to optimize patient health and health outcomes. Conducts intake interviews and collects patient-level information. Assists with administrative support tasks. Promotes optimal health and self-management through advocacy, empowerment, multi-modal communication, information sharing, coaching, identification of and connection with resources, facilitation of efficient service delivery, and promotion of a positive patient-PCP relationship. May include home, community, inpatient, and/or ambulatory-based patient encounters. Accountable for consistently achieving quality metrics. Mental Health First Aid training preferred. Department Description
Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visitwww.wakemed.org.
EOE
Licensure
Certified Health Coach Preferred Education
High School Diploma or Equivalent Required Associate's Degree Preferred Experience
2 Years Clinical - Acute Care Required - Or 2 Years Healthcare - Acute Care Required - Or 2 Years Healthcare Required
Related keywords
Population HealthCase ManagementAcute CareMental Health First AidCertified Health CoachCare PlanPatient-Centered CareHolistic CareHealthcareClinical Services
Wake County's premiere health system | FB & T: @WakeMed | IG: @WakeMedHospitals
Industry
Hospitals and Health Care
Company size
10,001+ employees
Founded
1961
Headquarters
Raleigh, NC
LinkedIn followers
56,884
WakeMed Health & Hospitals is a private, not-for-profit health care organization based in Raleigh, N.C.
The 900+ bed system comprises a network of health care facilities that includes:
• Level I Trauma Center and tertiary referral hospital, children’s hospital and rehabilitation hospital in Raleigh, N.C.
• Community hospital in Cary
• Women’s hospital and family health center in North Raleigh
• Comprehensive outpatient centers and freestanding emergency departments in Brier Creek, Garner and Apex
• Freestanding Children's Emergency Department and dedicated Children’s Hospital
• One of the highest volume heart centers in the United States
• Level IV Neonatal Intensive Care Unit
• Multiple outpatient rehabilitation sites
• 40+ primary care and specialty physician practices
• Home health services
WakeMed’s team of 8,000+ nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of Wake County and beyond using the most advanced technologies and facilities to ensure the finest in health care.
Specialties
WakeMed is home to two nationally accredited, award winning Chest Pain Centers and two nationally accredited, award winning Stroke Centers. Centers of excellence include cardiac and vascular care, women’s and children’s services, physical rehabilitation, emergency and trauma, orthopedics, neurosciences, home care and numerous wellness and community outreach programs.
Offices: 3000 New Bern Avenue, Raleigh, NC, US · 1900 Kildaire Farm Rd, Cary, North Carolina 27518, US · 10000 Falls of Neuse Rd, Raleigh, North Carolina 27614, US