Chino, California, United States · On-site
$63k–$101k/yr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Team leadership, Staffing management, Technician training, Performance coaching, Customer retention
Lynbrook, New York, United States · On-site
$20/hr–$23/hr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest Identification, Pest Control Treatment, Client Communication, Safety Compliance, Inspection
Malvern, Pennsylvania, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Termite treatment, Pest control, Customer service, Structural inspection, Equipment maintenance
Tucson, Arizona, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Team leadership, Staff recruitment, Employee training, Performance management, Customer service
Columbus, Ohio, United States · On-site
$18/hr–$26/hr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest control, Termite inspection, Customer service, Safety compliance, Equipment maintenance
Phoenix, Arizona, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Management, Leadership, Sales, Customer experience, Financial analysis
Akron, Ohio, United States · On-site
$17/hr–$25/hr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest control, Inspection, Pest identification, Integrated pest management, Client relationship management
Flagstaff, Arizona, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Sales, Cold calling, Prospecting, Lead generation, Networking
Denver, Colorado, United States · On-site
$55k–$65k/yr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Sales, Cold calling, Lead generation, Networking, Prospecting
Laguna Hills, California, United States · On-site
$63k–$101k/yr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Leadership, Team management, Customer service, Regulatory compliance, Safety standards
Kalamazoo, Michigan, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest control, Inspection, Pesticide application, Customer service, Sales
Hagerstown, Maryland, United States · On-site
$36k–$40k/yr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Sales, Customer service, Communication, Pest control, Relationship management
Birmingham, Alabama, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest control, Inspection, Customer service, Sales, Equipment maintenance
Pasadena, Texas, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest control, Inspection, Customer service, Sales, Equipment maintenance
Tulsa, Oklahoma, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest control, Inspection, Pesticide application, Customer service, Sales
Gaithersburg, Maryland, United States · On-site
$18/hr–$25/hr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest control, Inspection, Pesticide application, Customer service, Time management
Indianapolis, Indiana, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Sales, Cold calling, Prospecting, Lead generation, Networking
Farmers Branch, Texas, United States · On-site
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest Control, Insulation Installation, Construction, Inspection, Customer Service
Newtown, Pennsylvania, United States · On-site
$60k–$100k/yr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Sales, Customer service, Communication, Pest control, Relationship management
Frederick, Maryland, United States · On-site
$17/hr–$23/hr
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control an…
Skills: Pest control, Inspection, Customer service, Sales, Safety compliance
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The Operations Manager oversees technician recruiting, training, and performance to ensure high service quality and customer retention. They are responsible for managing branch scheduling, inventory levels, and ensuring all operations meet safety and regulatory standards.
Candidates must have a high school diploma or GED, a valid driver's license, and the ability to maintain required professional licenses. The role requires strong leadership skills, the ability to perform physical tasks, and flexibility to work extended hours including evenings and weekends.
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development , and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention.
Key Performance Indicators
Customer Satisfaction & Retention
Technician Retention
Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing)
Team Safety Performance
Route Completion
Branch Schedule Efficiency
Sales Growth
Service Cost Control (fleet maintenance, materials & supplies, hourly time management)
Principal Duties and Responsibilities
Oversee ongoing technician training, coaching, development , and regular cadence of accountability, in order to maximize technician success and retention
Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels
Review and evaluate ongoing technician performance (via ride-a-longs and audits)
Respond diligently and compassionately to customer concerns
Ensure overall service quality to maximize customer retention
Fill in periodically on customer appointments to help close any temporary staffing gaps
Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively
Ensure safety standards are met or exceeded and that all operations are in regulatory compliance
Monitor and maintain inventory levels of pest / termite control and home services products
Required Qualifications
Knowledge, Skills & Abilities
Adept at problem solving and identifying practical solutions
Ability to effectively lead and motivate others
Good aptitude for basic/intermediate math, for calculations related to sales/service
Strong communication skills (verbal, written, presenting)
Ability to build rapport easily and establish trust with customers and employees
Minimum Education Level/Certifications
High school diploma (or GED)
Maintain licenses/certificates as required by federal, state, and/or local regulations
Maintain valid driver’s license
Physical Demands/Environmental Conditions
Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects
Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling
Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways
Going up and down stairs, ladders, scaffolding, ramps, and poles
Operating a motor vehicle safely
Ensuring vehicle and other equipment is maintained and kept clean
Wearing personal protective equipment, including OSHA-compliant respirators
Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach
Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold)
Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season
Travel Requirement
Travel up to 100% of time within assigned territory(s)
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
The following applies where applicable by law: Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Employees in this position perform work within customer's residences, property, and places of business often unsupervised and with access to vulnerable populations. They may have access to company and customer's records including personal identifiable information, financial records, make financial quotes and commitments on behalf of the company, use, handle, and have access to regulated chemicals that could cause harm to humans or the environment if used inappropriately. They work closely with other colleagues, vendors and/or customers and must be able to resolve conflicts and disputes in a non-violent and non-disruptive manner. They may drive a company vehicle as a primary duty and must safely operate a vehicle on the public streets, and receive company equipment to perform work.
The Rentokil and Terminix family of brands have come together to form the world’s leading pest control company. With our shared vision, we’ll be expanding our products, services, and technology. And with our combined resources, we’ll do more to power innovation and develop sustainable solutions for our planet. It’s all part of our commitment to putting you first and delivering the highest level of comfort and peace of mind to families, businesses and local communities around the corner and around the globe. This page is intended for corporate updates. To see brand specific content, visit our affiliated pages.
The Rentokil and Terminix family of brands have come together to form the world’s leading pest control company. With our shared vision, we’ll be expanding our products, services, and technology. And with our combined resources, we’ll do more to power innovation and develop sustainable solutions for our planet. It’s all part of our commitment to putting you first and delivering the highest level of comfort and peace of mind to families, businesses and local communities around the corner and around the globe. This page is intended for corporate updates. To see brand specific content, visit our affiliated pages.
