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Waste Pro USAConcord, North Carolina, United States · On-site
SUMMARY OF POSITION: Concord/Rockwell Area The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collabora…
Skills: Customer Service, Call Handling, Conflict Resolution, MS Office, Typing
Centria AutismConcord, North Carolina, United States · On-site
$17/hr–$23/hr
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patience
Centria AutismConcord, North Carolina, United States · On-site
$17/hr–$23/hr
We are looking for enthusiastic individuals to join our team as Behavior Technicians. As a Behavior Technician, you will have the opportunity to make a real difference in the lives of children with autism. In this role, …
Skills: Behavior Intervention, Communication Training, Social Skills Training, Daily Living Skills Training, Patience
iFLY Indoor SkydivingConcord, North Carolina, United States · On-site
Front Desk / Customer Service Representative - Full Time During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!) After 30 days, your base rate wi…
Skills: Sales, Customer Service, Communication, Conflict Resolution, Multitasking
Leafguard Brand GuttersConcord, North Carolina, United States · On-site
$80k–$200k
Overview Leafguard - Sales Representative Come be our Sales Warrior! Come join the company that is ranked as the #3 company on the Qualified Remodelers Top 500 List for 2024. Climb your career with Leafguard’s team and e…
Skills: Sales, Lead Generation, Customer Experience, Self-Motivation, Detail Oriented
Crystal CleanConcord, North Carolina, United States · On-site
$70k–$85k
Drive Your Career Forward with Crystal Clean Looking for a career where you can be on the road, build customer relationships, and earn great money—all while making a positive environmental impact? Crystal Clean, a nation…
Skills: Route Management, Customer Relationship Management, Sales Strategy, Commercial Driving, Waste Management
Joyce Windows, Sunrooms & BathsConcord, North Carolina, United States · On-site
$150k–$200k
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: Consultative Selling, Lead Management, Customer Relationship Management, Closing Sales, Time Management
Westrock Coffee CompanyConcord, North Carolina, United States · On-site
We are currently seeking Materials Expeditors to join our organization. The purpose of this position is to physically and systematically provide our production teams with the materials they need to organize and coordinat…
Skills: NetSuite, Forklift Operation, FIFO, Inventory Management, RF Scanning
Joyce Windows, Sunrooms & BathsConcord, North Carolina, United States · On-site
$150k–$200k
Who We Are Joyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths, and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte…
Skills: In-Home Sales, Closing, B2C Sales, Lead Management, Objection Handling
Westrock Coffee CompanyConcord, North Carolina, United States · On-site
We are currently seeking a Operator I for our Core department. The successful candidate will be responsible for converting roasted coffee into finished, packaged products in accordance with defined quality, productivity,…
Skills: Equipment Operation, Packaging, Quality Inspection, Data Entry, Net Suite
Westrock Coffee CompanyConcord, North Carolina, United States · On-site
We are currently seeking a Warehouse II Selector to ensure orders are picked accurate, in rotation, and in good condition for shipment from the warehouse. JD Edwards Enterprise One and RF unit technology will be used dur…
Skills: Order Selecting, RF Unit Technology, JD Edwards Enterprise One, Powered Industrial Equipment Operation, Inventory Management
Westrock Coffee CompanyConcord, North Carolina, United States · On-site
We are currently seeking a Warehouse II Selector to ensure orders are picked accurate, in rotation, and in good condition for shipment from the warehouse. JD Edwards Enterprise One and RF unit technology will be used dur…
Skills: Order Selecting, RF Unit Technology, JD Edwards Enterprise One, Powered Industrial Equipment Operation, Inventory Management
Packaging Corporation of AmericaConcord, North Carolina, United States · On-site
$20/hr–$26/hr
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — packag…
Skills: Teamwork, Safety Compliance, Lock-out Tag-out, 5S Standards, Communication Skills
GM Performance Power UnitsConcord, North Carolina, United States · On-site
GM Performance Power Units – Formula 1 Careers Location: Concord, NC Event: Formula SAE EV Class, June 16 - 20, 2026 GM Performance Power Units, part of TWG Motorsports, is building the next generation of Formula 1…
Skills: Mechanical Engineering, Electrical Engineering, Controls Systems, Hybrid Systems, Simulation
Eli Lilly and CompanyConcord, North Carolina, United States · On-site
$40/hr–$59/hr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and brin…
Skills: Maintenance Management, Automation Supervision, cGMP Compliance, Performance Management, KPI Tracking
Eli Lilly and CompanyConcord, North Carolina, United States · On-site
$18/hr–$34/hr
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and brin…
Skills: Environmental Monitoring, cGMP Compliance, Utility Sampling, Aseptic Production, Good Documentation Practices
kate spade new yorkConcord, North Carolina, United States · On-site
$18/hr–$31/hr
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the ev…
Skills: Retail Management, Leadership, Coaching, Omni-channel Selling, Clienteling
OrthoCarolinaConcord, North Carolina, United States · On-site
At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of tea…
Skills: Medical Care, Medical Records Management, Medication Administration, Patient Care, Patient Care Documentation
DaVita Kidney CareConcord, North Carolina, United States · On-site
Posting Date 06/10/2026 1030 Vinehaven Drive, Concord, North Carolina, 28025, United States of America DaVita is seeking a Registered Nurse to join our outpatient dialysis team. In this role, you'll provide life-saving c…
Skills: Patient Care, Dialysis Treatment, Patient Monitoring, Patient Education, Clinical Collaboration
Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA)Concord, North Carolina, United States · On-site
Job DetailsJob Location: Concord - Concord, NC 28025Why Join CEENTA? CEENTA is the premier eye, ear, nose, and throat group in the Carolinas. You’ll join a supportive, mission‑driven team committed to providing exc…
Skills: Customer Service, Patient Scheduling, Insurance Verification, EMR Systems, Microsoft Office
Waste Pro USA
Concord, North Carolina, United States • On-site
SUMMARY OF POSITION: Concord/Rockwell Area
The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues. Collaborates with a team of customer service representatives to meet overall call center objectives and enhance the customer service function to exceed our customers' expectations.
ESSENTIAL JOB FUNCTIONS:
1. Answers incoming calls.
2. Assists existing commercial and residential customers in resolving issues.
3. Provides service quotes for new customers.
4. Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Communicates concise and accurate information.
5. Provides customer retention by providing high level customer service and offering alternatives to cancellation request.
6. Averages answering approximately 100 inbound calls per day .
7. Averages answering calls in fewer than 12 seconds.
8. Establishes understanding of customer needs, issues, and requests.
9. Identifies opportunities to cross sell additional products and services. (Lock bars, casters, gate fees, etc.)
10. Interacts with customers and Waste Pro employees to determine service, resolve complaints, and escalates the more complex issues to the appropriate level.
11. Serves as the customer's advocate by solving problems on the customer's behalf and by engaging the right department and people within Waste Pro.
12. Supports other service lines when required.
13. Uses Tower system to gather information, provides information, and/or update customer records.
14. Completes cross training with other departments to include Operations, Sales, and Billing.
15. Strives to meet or exceed service and operational goals established for the call center to include productivity, quality, and timeliness.
OTHER JOB RESPONSIBILITIES:
* Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
* Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro .
* Any additional job duties that may be assigned by the Supervisor.
WORK ENVIRONMENT: Normal setting for this job is: office setting.
QUALIFICATIONS:
* Ability to handle a heavy volume of calls in a professional and efficient manner
* Excellent verbal, written and analytical skills
* Computer proficiency in MS Office and strong typing Skills,
* Ability to multi task.
* Ability to react well under pressure and treat others with respect
* Ability to identify and resolve problems in a timely manner
* Ability to Prioritize and plan work activities
* Ability to work efficiently and effectively, both independently and as a team to ensure exceeding the call center's standards.
* Ability to balance team and individual responsibilities and help build a positive team environment.
* Ability to adapt and deal with frequent changes in the work environment, manage difficult or emotional customer situations and respond promptly to service.
Special Considerations/Physical Work Requirements: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the work day;
* Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely;