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Manage the full-cycle account management process from prospecting through retention and expansion for major commercial accounts. Act as the primary point of contact to ensure customer satisfaction, drive revenue through upselling, and coordinate with internal teams to resolve technical issues.
Requires 3-5 years of account management or AE experience, preferably in SaaS, hardware, or tech. A bachelor's degree or equivalent experience is required, along with a willingness to travel up to 25% and reside in the Charlotte, NC area.
Luxer Commercial Account Manager - Major Accounts:
At Luxer One, we’re committed to simplifying life by automating package acceptance and completely solving the package problem using the best technologies available. Whether solving the problem in multifamily apartments, placing lockers in Libraries for a convenient pickup, or solving package management challenges for corporate offices, we dedicate ourselves to finding the best solutions for our customers.
Key responsibilities include:
As a Commercial Account Manager - Major Accounts, you will manage full-cycle account management motion - from prospecting through retention and expansion. In this role, you will work closely with existing customers to expand their Luxer One systems, and collaborate across functions with Marketing, Customer Success, Operations, Product, and Finance.
Be the first point of contact for customers
Support commercial accounts through their lifecycle
Upsell new products, services, additional locations, and replacements
Work with existing customers to expand their Luxer One systems
Proactively manage client relationships; ensure the Luxer system continues to meet their needs
Ensure customers pay invoices on time; follow up on outstanding AR
Ensure customers submit Purchase Orders for new locations
Partner with clients on product improvements — act as their voice internally
Collaborate with Marketing on customer case studies as a sales enablement tool
Serve as the technical master for each customer's Luxer infrastructure
Escalate technical or product issues; resolve directly when within scope
Develop and maintain deep knowledge of the full Luxer One product suite
Assist the Project Management team with onboarding and new customer locations
Collaborate with CS, Operations, and Product to address customer inquiries
Provide actionable customer feedback to Product Development
Maintain accurate CRM records (Zoho) across all accounts and pipeline
Must develop and maintain deep technical knowledge of Luxer One's hardware and software ecosystem
OUTCOMES
Pipeline generated, advanced, and closed within assigned segment
Revenue targets met or exceeded (new logos + expansion)
Client retention and satisfaction across portfolio
Invoices paid and POs submitted on time
Technical issues resolved quickly with minimal client disruption
Clean, up-to-date CRM records
KEY INTERACTIONS
Internal: New Ventures Lead, Customer Success, Operations, Product, Marketing, Finance
External: Clients, Leads and Prospects, Property Managers, Decision-Makers
KPIs
NPS > 80
Upsell / expansion revenue per account
Accounts current on invoices (% on-time payment)
PO submission rate for new locations
CRM hygiene scorecard
Response time on escalations
You will have a 401k with up to 4.5% matching, untracked vacation, and a hybrid work schedule.
We promote education through tuition reimbursement.
You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.
You’ll have opportunities to advance.
We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.
We promoted 42% of our employees last year!
Equal Employment Opportunity Statement
Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Relentlessly improving how the world receives goods.
Welcome to the future of package delivery. With over 14 years in the locker business, Luxer One has managed millions of package deliveries across industries. Our mission? To relentlessly improve how the world receives goods. Visit our YouTube channel to see how Luxer One is different from other package management solutions: http://youtube.com/c/luxerone
Offices: 5040 Dudley Blvd, McClellan Park, California 95652, US
