Date Opened: Friday, June 12, 2026 12:00 AM

Close Date: Saturday, July 11, 2026 12:00 AM

Department: Aviation Department

Function Operations Support

Salary: $24.00 - $0.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

The Charlotte Douglas International Airport (CLT) Airside Operations is responsible for coordination and regulatory compliance with the Federal Aviation Administration (FAA) and other federal, state, and city government rules and regulations. Airside Operations is responsible for maintaining an active FAA Airport Operating Certificate under Part 139, as well as upholding the Airport Certification Manual approved by the FAA.The Airside Operations Compliance Coordinator performs highly technical and detail-oriented work involving regulatory compliance, operational document management, and coordination of FAA-required programs and records. Primary responsibilities include updating and maintaining the Airport Certification Manual (ACM), Letters of Agreement (LOAs), Standard Operating Procedures (SOPs), Airport Emergency Plan (AEP), training materials, and other operational compliance documents. This position coordinates timeline-sensitive updates, maintains document accuracy and version control, prepares materials for inspections and audits, and ensures operational records comply with FAA, TSA, and airport requirements.

ESSENTIAL DUTIES & RESPONSIBILITIES

•    Part 139 Self-Inspection training duties include: preparing, recording, and distributing training on the required FAA topics, organize records for all training documents, and prepare records for each annual FAA Part 139 Certification Inspection.

•    Assist and coordinate updates to essential operational and compliance documents to include the Airport Certification Manual (ACM), Airport Emergency Plan (AEP), Letters of Agreement (LOAs), Snow and Ice Control Plan (SICP), Surface Movement Guidance and Controls (SMGCS) plan, and other working documents.

•    Coordinate document revision timelines, implementation schedules, approval routing, and distribution for operational and regulatory compliance materials.

•    Maintain version control and organization of operational manuals, compliance records, SOPs, LOAs, and supporting documentation to ensure accuracy and audit readiness.

•    Prepare and organize documentation, records, reports, and supporting materials for FAA inspections, audits, operational reviews, and compliance deadlines.

•    Ability to respond calmly and effectively during emergency and irregular operations incidents following NIMS/ICS structure.

•    Establish and maintain effective working relationships. Provide assistance to tenants, contractors, the traveling public and airport employees. 

•    Act decisively and exercise independent judgment within established rules, regulations, and procedures, to ensure the safety of persons and security of property.  

•    Maintain accurate records and produce reports.

•    Assists other Airport Operations divisions with tasks as needed. May be assigned to day-to-day Airport Operations duties as needed, 24/7/365.

•    Other duties as assigned. 

MINIMUM QUALIFICATIONS

Required Education and Experience
•    High School diploma (or GED equivalent) and five years of related work experience OR 
•    Associate’s degree and three years of related work experience OR 
•    Bachelor’s degree in aviation management or related field (Preferred)
•    Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities.  

Required Licenses or Certifications
•    Valid Driver’s License (Required) 
•    Non-Movement Area Driving Certification (Required to be obtained upon hire) 
•    Movement Area Driving Certification (Required to be obtained within 90 days of hire) 
•    Work experience in Airport Operations at an FAR Part 139 certified airport and familiarity with Charlotte Douglas International Airport (Preferred) 
•    AAAE C.M. or AAAE ACE Operations (Preferred) 
•    ICS 100, 200, 700, and 800 (Preferred) 

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES: 

Knowledge of:
•    Thorough knowledge of FARs Part 139, 107, 77 and associated Advisory Circulars, Aviation departmental rules and regulations and standard operating procedures. Knowledge of other applicable federal regulations including FAR Part 121, TSR Part 1542, and NIMS/ICS.
•    Skills to effectively organize data and prioritize resources during routine and special operations.
•    Ability to work autonomously and maintain structure in a varying schedule based on the needs of tenants and workload.
•    Ability to establish and maintain effective working relationships with internal and external stakeholders, representing CLT in a professional and positive manner.
•    Ability to effectively maintain a safe and functional airfield environment.
•    Ability to make quick, critical, and accurate decisions that align with governing authorities and Airport policies.
•    Advanced proficiency in Microsoft Office and Adobe Acrobat Pro, including technical document creation, editing, formatting, version control, records management, and electronic file organization.
•    Knowledge of document control processes, regulatory recordkeeping requirements, and operational compliance documentation standards.
•    Knowledge of the ACM contents and requirements, including regulatory compliance, operational procedures, and safety standards.

Skill in:
•    Interpersonal skills necessary to develop and maintain effective and appropriate working relationships 
•    Performing a variety of duties, often changing from one task to another of a different nature
•    Performing basic mathematical functions such as addition, subtraction, multiplication, division, and ratios
•    Troubleshooting and problem-solving techniques
•    Providing excellent customer service
•    Strong organizational, project coordination, and time management skills with the ability to manage multiple deadline-driven assignments simultaneously.
•    Collaboration and teamwork
•    Strong verbal and written communication skills, with the ability to convey information clearly and effectively in person, over the telephone, via two-way radio systems, and in written formats.
•    Strong ability to coordinate and complete timeline-sensitive operational and regulatory updates while maintaining accuracy, organization, and attention to detail.

Ability to:
•    Must be able to work assigned shifts, including holidays, and report back to work during emergencies, urgent situations, special events and inclement weather. Shifts are generally divided into first, second, and third shift hours to cover a 24/7 operation. Hours are subject to change based on operational need. Overtime may be offered and/or mandated when needed.   Work both indoors and outdoors in all weather conditions  
•    Operate a motor vehicle safely in all weather conditions on and off-road 
•    Obtain and maintain both non-movement and movement area driving privileges within 90 days of hire 
•    This position is deemed essential, and employees are subject to mandatory overtime.  
•    Must successfully pass and maintain an active Security Threat Assessment (STA) and Criminal History Records Check (CHRC). Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment. 
•    Meet schedules and deadlines of the work
•    Understand and carry out oral and written directions
•    Accurately organize, maintain, and track operational documents, electronic records, revision histories, and compliance files.
•    Prioritize and coordinate multiple concurrent document updates, operational projects, and compliance deadlines with minimal supervision.
•    Comprehend and apply complex guidance from Advisory Circulars and pertinent regulations
•    Communicate clearly and concisely in written and verbal communication
•    Adapt rapidly to changing priorities and projects
•    Collaborate with other teams
•    Conduct research, prepare accurate records and reports.

WORKING CONDITIONS AND PHYSICAL DEMANDS    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•    Works primarily at a desk, outside or within a vehicle. Spends about 75% of the time sitting, standing and walking.  The remainder of the time could be spent bending, reaching, twisting or driving.  Must be able to walk up to one mile and drive up to 25 miles daily. Lift up to 25 lbs. for short distances, and lift and carry 5 lbs. for up to 100 yards. Must be able to climb and descend stairs, perform inspections on foot and in a vehicle, operate various features of the terminal facility, including elevators, escalators, lighting, automatic doors and security gates.  Must be able to operate and monitor communications equipment, such as computers, radios and telephones.  May be exposed to chemicals, fumes, solvents, machinery, moving objects/vehicles, dust, slippery/uneven surfaces and excessive noise.

ADA and Other Requirements
Positions in this class typically require grasping, stooping, squatting, kneeling, crouching, reaching, pushing, talking, hearing, seeing, and repetitive motions.  

Physical Requirements:
•    Essential and marginal functions may require maintaining physical condition necessary for sitting, standing, climbing, or walking extended periods of time
•    Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
•    Adequate vision, hearing, and speech required

Sensory Requirements:
•    Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proof reading, data entry, tabulating data
•    Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain
•    Comprehensive of written information in work related documents
•    Ability to hear, understand and distinguish speech
 

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email [email protected].

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.