Fresno, California, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry le…
Skills: Team leadership, Operational management, Conflict resolution, Organizational skills, Multitasking
Columbia, South Carolina, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Customer service, Communication skills, Multitasking, Computerized boarding systems, Jetway operation
San Antonio, Texas, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Baggage handling, Aircraft servicing, Communication skills, Multitasking, Organization
Tulsa, Oklahoma, United States · On-site
$50k–$59k/yr
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Team leadership, Operations management, Labor relations, Staff coaching, Career development
Boston, Massachusetts, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Baggage handling, Aircraft servicing, Communication skills, Multitasking, Teamwork
Salisbury, Maryland, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Aircraft maintenance, FAA Airframe and Powerplant certification, Maintenance coordination, Technical assistance, Minimum Equipment List (MEL)
Bangor, Maine, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Customer service, Communication skills, Multitasking, Computer literacy, Problem solving
Phoenix, Arizona, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Team leadership, Staff scheduling, Operational management, Conflict resolution, Performance management
Albany, New York, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Baggage handling, Aircraft servicing, Communication skills, Multitasking, Teamwork
Dulles, Virginia, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Baggage handling, Aircraft servicing, Customer service, Communication skills, Multitasking
Augusta, Georgia, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Customer service, Communication skills, Multitasking, Organization, Prioritization
Jacksonville, North Carolina, United States · On-site
$17/hr–$20/hr
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry le…
Skills: Leadership, Operational management, Organizational skills, Multitasking, Conflict resolution
Bangor, Maine, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Customer service, Communication skills, Multitasking, Prioritization, Computer applications
Phoenix, Arizona, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Team leadership, Manpower planning, Operational management, Staff scheduling, Performance management
Charlotte, North Carolina, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Training, Leadership, Ground handling, De-icing, Organizational skills
Tucson, Arizona, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Operational management, Staff supervision, Training and development, Conflict resolution, Organizational skills
Omaha, Nebraska, United States · On-site
$62k–$74k/yr
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Team leadership, Operations management, Labor relations, Staff scheduling, Performance management
Spartanburg County, South Carolina, United States · On-site
$16/hr–$19/hr
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Administrative support, Microsoft Office Suite, Data entry, Payroll processing, Scheduling
Burlington, Vermont, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry le…
Skills: Leadership, Operational management, Conflict resolution, Organizational skills, Multitasking
Norfolk, Virginia, United States · On-site
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-le…
Skills: Operational management, Staff supervision, Training and development, Conflict resolution, Organizational skills
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The Customer Service Supervisor manages daily operational activities and supervises personnel to ensure on-time performance and quality service. They are responsible for coaching team members, handling administrative reporting, and implementing corporate policies.
Candidates must possess excellent organizational skills, the ability to multitask, and experience in managing staff or internal controls. A high school diploma or GED is required, while a Bachelor's degree and previous airline management experience are preferred.
We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.
At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.
Coach and provide career development to the team
Correct non-compliant behavior and impose disciplinary action as required
Understand the corporate culture, policies, and goals, and take measures to implement these into daily work routines
Manage the operational activities of the department in accordance with established policies and procedures
Manage a staff of team members with varied duties
Administrative duties, including daily/weekly/monthly reports
Maximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problems
Supervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer service
Drive motorized equipment
Provide support when employee absence affects the operation
Excellent organizational skills and ability to multi-task
Ability to work independently, set and meet own deadlines
Ability to work well with all levels of management and support staff
Able to defuse conflicts among team members
Familiarity with Microsoft Office Suite
Prior experience with internal controls processes for accountable items
Ability to work a flexible schedule
Previous airline management experience
Current Piedmont employee with a minimum six months of service
Knowledge of basic airport procedures and fundamental job requirements for gate and ramp agents
Extensive knowledge of QIK
Bachelor’s Degree in Aviation, Business, or related field
Use of computers and other office equipment
Airport ramp environment, subject to varied weather conditions and elevated noise levels
All shifts including weekends, nights, holidays and/or irregular shifts
Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairs
Handle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or tools
Assist passengers with disabilities, including, but not limited to, pushing wheelchairs
The above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.
Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.
Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.
Job Application Deadline:
August 18, 2026The preferred East Coast regional airline. A wholly owned subsidiary of American Airlines Group.
Piedmont Airlines, Inc. is a subsidiary of American Airlines Group, the largest airline in the world. Our airline was founded by Mr. Richard Henson in 1931 as Henson Flying Service, a fixed-base operator. In 1962 scheduled airline service commenced as Hagerstown Commuter. Today, Piedmont operates nearly 440 daily departures to 72 cities throughout the eastern United States and Canada. We currently operate the ERJ-145 aircraft. Our corporate headquarters is located in Salisbury, Maryland which is located about one hundred miles southeast of Baltimore, Maryland. Piedmont Airlines employs over 11,000 aviation professionals.
Offices: 5443 Airport Terminal Road, Salisbury, Maryland 21804, US
The preferred East Coast regional airline. A wholly owned subsidiary of American Airlines Group.
Piedmont Airlines, Inc. is a subsidiary of American Airlines Group, the largest airline in the world. Our airline was founded by Mr. Richard Henson in 1931 as Henson Flying Service, a fixed-base operator. In 1962 scheduled airline service commenced as Hagerstown Commuter. Today, Piedmont operates nearly 440 daily departures to 72 cities throughout the eastern United States and Canada. We currently operate the ERJ-145 aircraft. Our corporate headquarters is located in Salisbury, Maryland which is located about one hundred miles southeast of Baltimore, Maryland. Piedmont Airlines employs over 11,000 aviation professionals.
Offices: 5443 Airport Terminal Road, Salisbury, Maryland 21804, US
