IND Part Time Passenger Service Supervisor- Jet Blue
Indianapolis, Indiana, United States · On-site
Entry level
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$14/hr–$16/hr
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Indianapolis, Indiana, United States · On-site
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Full-time
high school
Posted 5h ago
~40 hrs/week
Responsibilities
The Passenger Service Supervisor oversees daily airport operations, including ticketing, check-in, and passenger assistance while ensuring staff accountability and safety compliance. They are responsible for resolving passenger complaints, managing shift briefings, and providing training to team members.
Requirements
Candidates must have prior airline or passenger service experience, be bilingual in English and Spanish, and possess advanced computer skills. Applicants must be able to pass an FBI background check, drug screen, and be physically capable of lifting 70lbs and working at heights.
Full job description
Overview
People. Passion. Pride. This is what has driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
As a Menzies Aviation Passenger Service Supervisor, you will have primary oversight of the fast-paced airport passenger service environment providing quality passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct (no visible tattoos/excessive piercings).
What you will be doing:
Promptly handle all passenger service complaints with a focus on positive resolution
Responsible for staff scheduling, leadership development and employee accountability
Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation
Assist customers with special needs and unaccompanied minors
When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet and be responsible for open/closing aircraft doors
Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags
Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Perform as a mentor to other employees
Provide training to employees in accordance with Company and Airline standards
Conduct shift briefings to ensure staff is organized and well informed
Perform other duties as assigned
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
Ability to proficiently read, write and speak English
Excellent communication skills
Must have a positive, can-do, upbeat personality
Able to remain calm under pressure
Must excel in time management skills and require minimal supervision
Able to stand for long periods of time at the ticket counter and gate check-in areas
Must be comfortable lifting 70lbs
Must pass FBI background check and obtain US Customs seal
Must be available and flexible to work variable shifts including weekends and holidays
Prior Customer Service experience strongly preferred
Advanced Computer Skills Required
Must have a high school diploma, GED or six months’ work experience as Passenger Service Agent
Able to work from 4am to 1230 with Sunday and Monday off
Airlines: United airlines
Knowledge, Skills and Abilities
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more abouthere.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Related keywords
Passenger ServiceAviationTicketingCheck-inAirport OperationsLogisticsSafetySecurityComplianceLeadershipStaff SchedulingCustomer ServiceBilingualWeight And BalanceHazardous MaterialsMentoring
People. Passion. Pride. These have driven our team since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 350 locations in 65 countries, across six continents.
But at the heart of our business is our people.
Whether serving our clients landside or airside, above or below the wing, our teams are agile, dedicated, and eager to help.
Safety and security are at the heart of everything we do. We have a duty of care to look after each other, our customers and their customers. And we care about the communities in which we operate.
We understand that what we do makes a difference at many levels. Our services help keep people moving with everyone playing their part, delivering with precision, round the clock, every minute of every day. In this we take immense pride, and it strengthens our determination to deliver.
Our core services include ground, air cargo and fuel services.
Offices: 21-22 Bloomsbury Square, London, England, GB · 2 World Busines Centre Heathrow, Newall Road, London Heathrow Airport, Hounslow TW6 2SF, GB · 3100 S176th st, ste 201, Seatac, WA 98188, US
How many Transportation jobs are open in Indianapolis, IN right now?
There are currently 1,246 open transportation positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Transportation roles in Indianapolis, IN?
Companies currently hiring include Meineke Car Care Centers, Inc., AutoZone, Ryder System, Inc., Penske Truck Leasing, Republic Services, among others. Browse the listings above to see every active employer.
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