Req ID: 373578 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are…
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$25/hr–$34/hr
Full-time
professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Flexible Spending Account, Health Savings Account, Life Insurance
Posted 2d ago
~40 hrs/week
Responsibilities
Responsible for the on-site installation, configuration, and maintenance of desktops, notebooks, and peripherals. The role involves executing service delivery tasks such as IMAC and break-fix support while ensuring client SLAs are met.
Requirements
Requires 3+ years of desktop technical support experience and an A+ Certification. Candidates must have a proven customer service background and the physical ability to move technology hardware.
Full job description
Req ID:373578
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop support-Windows operating system to join our team in Indianapolis, Indiana (US-IN), United States (US).
This role is responsible for the on-site integration of company and multi-vendor systems solutions, which may include hardware, software, and networking products as well as operating systems. On-site and/or remote installation, implementation, configuration, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with client on administrative and technical matters.
This position will be a Client based position. Only local candidates will be considered.
Local travel could be required as needed, so reliable transportation is required.
Role Responsibilities
Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.
Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
Identifies potential issues that could adversely impact End User experience and follows through on action steps.
Strives to meet all Client SLAs & Customer Satisfaction Goals.
Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
Basic installation and maintenance of technical products.
Follows predefined procedures and tasks in everyday activities.
Work is regularly reviewed by a more senior level technical specialist.
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
Installs, maintains and optimizes desktop /notebook configurations at customer sites.
Diagnoses and resolves product performance problems.
Performs maintenance and repair services.
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Instructs customers in the operation and maintenance of the system.
Basic Qualifications
3+ years desktop/technical support experience
Additional skills
A+ Certification
Local travel will be required on a weekly basis, so reliable transportation is required.
Experience in a plant/manufacturing environment
Must have a proven customer service background
Knowledgeable of Windows Operating System environment
Must be able to comprehend and follow verbal and written technical instructions and scripts
Good verbal and written communication skills
Physically able to lift and move Enterprise and Client technology hardware in our customer environments
Excellent interpersonal skills and ability to work collaboratively in a team environment
Basic customer interaction skills
Strong troubleshooting skills
NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $25.66 – $34.72/hour. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.
This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Related keywords
Windows OSA+ CertificationDesktop SupportHardwareSoftwareNetworkingIMACBreak FixSLACustomer SatisfactionManufacturing EnvironmentTechnical SupportPeripheral MaintenanceSystem DeploymentTroubleshooting
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US · 18 S End Road, Bengaluru, Karnataka 560004, IN
BIAnalytics and AutomationCloudDigitalApplications ModernizationInfrastructure ManagementSecurity and HostingBPOFinancial Services and InsuranceHealthcare
How many Manufacturing jobs are open in Indianapolis, IN right now?
There are currently 1,390 open manufacturing positions in Indianapolis, IN listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Indianapolis, IN?
Companies currently hiring include Eli Lilly and Company, Rolls-Royce, V2X Inc, Allison Transmission, Carrier, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Indianapolis, IN?
Yes — 131 of the 1390 open manufacturing positions offer remote or hybrid work (27 remote, 104 hybrid).
How do I apply for Manufacturing jobs in Indianapolis, IN?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.