Village of Colonie, New York, United States · On-site
$19/hr–$28/hr
Mid level$165M raised
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Entry level$500M raised
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Town of Colonie, New York, United States · On-site
Entry level$3.3B raised
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East Farmingdale, New York, United States · On-site
$75k–$85k/yr
Mid level
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The Assistant Manager supports the Store Manager in supervising daily operations, recruiting, and training staff to drive productivity. They are responsible for ensuring a high-quality customer experience and executing merchandising strategies to achieve performance goals.
Requirements
Candidates must have a high school diploma or equivalent and 1-3 years of relevant retail experience. Proficiency in retail technology and the ability to work flexible hours, including nights and weekends, is required.
Full job description
Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Store Name
Colonie Center
Responsibilities
Express is seeking an Assistant Manager to join our team.
The Assistant Manager assists the Store Manager in supervising the store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for our retail customers.
KEY RESPONSIBILITIES
Assists in developing, inspiring, and retaining top talent
Maintain a positive work environment, which encourages an exceptionally high level of the store morale. Focusing on creating an environment built on team work and inspiring a “one team” mentality.
Coach, teach and train Sales Associates for effective job performance.
Partner with the Store Manager to identify high performing Sales Associates to assist in their growth.
May assist in the hiring process for Sales Associates by participating in interview and providing feedback to the Store Manager.
Support the Store Manager’s analysis of the business and help to execute/communicate clear action plans that optimize results and ensure effective execution of all operational activities.
Assist in overseeing all aspects of daily store operations.
Execute action plans to optimize results.
Ensure sales floor coverage in order to meet customer expectations.
Oversee merchandise flow, such as shipment, replenishment, and omnichannel operations, throughout the store.
Maintain adherence to Company Policies and ensures the safety of associates and customers.
Manage the execution of the store strategy to achieve performance goals.
Optimize sales/operations opportunity, by leading the associates consistently executes merchandising strategies, operations, loyalty programs and other company initiatives.
Support a store’s environment focused on consistently delivering a great in-store experience.
Lead by example in creating a culture of proactive customer engagement to exceed our customer’s expectations.
Greet and assist all customers in a friendly manner, shares information on product, promotions, and loyalty programs.
Resolve any customer complaints. Determines the source of issues and takes initiative to identify and resolve them.
Act as the customer experience leader; Accountable for results of the customer experience and creates action plans to improve performance.
Creates a positive in-store experience through visual standards
Other essential functions may occur as directed by your supervisor
REQUIRED EXPERIENCE & QUALIFICATIONS
Education: High School or Equivalent
Years of Experience: 1-3 of relevant job experience
Proficient in use of technology (iPad, registers)
Demonstrates strong customer service skills
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements
CRITICAL SKILLS & ATTRIBUTES
Previous retail experience preferred
Proven ability to drive sales results
Strong communication skills
Minimum of two years relevant experience
Prior sales management experience
BENEFITS AND COMPENSATION
PHOENIX offers a range of benefits to help protect full-time associate’s health and long-term financial security including:
Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
For part-time associates, PHOENIX is partnering with LIG Solutions to help associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Additionally, part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.
Part-time associates are also eligible to receive an Express merchandise discount, participate in our Learn & Earn incentive program, and choose voluntary benefits through YouDecide.
Actual compensation offered is dependent upon a number of factors including, but not limited to, work location, education, relevant skills and experience of the candidate.
Pay Range
$19.20 - $28.40 per hour
Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to [email protected] and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
Related keywords
RetailStore OperationsSales ManagementMerchandisingOmnichannelCustomer ExperienceLoyalty ProgramsStaff DevelopmentInventory ReplenishmentRetail TechnologyiPadPOS Systems
EXPRESS is a multichannel fashion brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Whether dressing for work, everyday or special occasions, EXPRESS ensures you look and feel your best, wherever life takes you. Customers can experience our brand in over 400 Express retail stores, Express Factory Outlet stores and online at www.express.com.
Offices: 1 Express Drive, Columbus, OH 43230, US · 111 5th Ave, New York, NY 10003, US
Based on 6456 listings with disclosed salaries, most sales jobs in New York pay between $65k–$195k per year. Individual offers vary with seniority, company size, and specialization.
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